Month: August 2016
5 Sales tips for brand-new MSPs
Every day I get calls from brand-new MSPs asking how much our services cost. I send them away with some advice and this painful truth: You can’t job out your sales prospecting until you’ve become successful at sales prospecting! It’s...
What MSPs can learn from the Delta outage
I should have picked up on the warning signs when I walked into the Indianapolis airport at 6:30 a.m. on Monday morning. A news crew was filming in front of Delta’s ticket counter, and a Delta representative was guiding everyone...
Delta’s data center trouble illustrates the problem with a single point of failure
No doubt you’ve probably heard about Delta’s no good, horrible, very bad week. It began early Monday morning when a power failure at its Atlanta data center led to an outage of epic proportion, causing a domino effect in which all its...
Stuart Crawford: What I’ve learned from 25 years in Managed IT
I can’t believe I’ve been in the managed IT business for 25 years this year. From my early years starting out as a Banyan Vines system administrator to getting through Novell and Microsoft’s certification programs and launching my own MSP...
4 Tips from an MSP marketing pro
As an MSP, it’s challenging enough just to manage SMBs’ systems and keep up with the day-to-day customer demands, never mind trying to build a sales and marketing program for your business. But, with good marketing comes growth, both for...
Robin Robins: MSPs need to make “the second effort”
Vince Lombardi loved to talk about the concept of the second effort. In fact, it’s the basis of a short sales training movie created in 1968 that is still showed to sales teams in training programs today. Lombardi is famous...
