Month: April 2017

managed services success
4 tips for adding managed services successfully

4 tips for adding managed services successfully

Whether you’re a VAR, break-fix service provider, or even an MSP that’s getting started, the thought of adding or expanding your managed services offering doesn’t need to be a daunting one — as long as you take advantage of the...

/ April 27, 2017
MSP profitability: The real reason you aren’t getting results you want

MSP profitability: The real reason you aren’t getting results you want

For MSPs, it can be easy to fall into the trap of thinking success is just around the corner for your business. You convince yourself that you just need to find a little more time to work on improving your...

/ April 26, 2017
hipaa violations
HIPAA violations that you or your customers might have overlooked

HIPAA violations that you or your customers might have overlooked

With hefty HIPAA fines on the line, protecting sensitive patient information isn’t a joke. The Omnibus rule, which was enacted in 2013, requires both the healthcare provider and any vendor who comes in contact with electronic protected health information (ePHI)...

/ April 26, 2017
email subject lines
Stuart Crawford: 7 Tips for writing the best email subject lines

Stuart Crawford: 7 Tips for writing the best email subject lines

Email marketing is a key strategy you should include in your MSP marketing plan. It has nearly three times the success rate as marketing on social media, and it’s especially effective for keeping your clients and prospects informed about your IT...

/ April 24, 2017
hacked
Ask an MSP Expert: What if my MSP gets hacked?

Ask an MSP Expert: What if my MSP gets hacked?

Q: Lately I’ve been hearing a lot about a group of Chinese hackers called APT10 and how they target MSPs. My MSP work with customers in highly regulated industries, so we have a lot of sensitive data to protect. What...

/ April 24, 2017
uk cybersecurity
UK study shines spotlight on scope of IT security challenge

UK study shines spotlight on scope of IT security challenge

Despite the increased awareness concerning IT security threats, a new survey from the United Kingdom suggests far too many organizations still don’t have anything approaching a formal IT security strategy. Three-fifths (57 percent) of the respondents to a survey conducted...

/ April 20, 2017
cyber liability
What cyber liability errors & omissions coverages you REALLY need

What cyber liability errors & omissions coverages you REALLY need

In representing more than 900 IT clients across the United States, I have personally experienced the fact that many IT business owners think their business insurance covers client data loss situations or network security failures. I have news for you —...

/ April 19, 2017
call reluctance
How to conquer call reluctance as an MSP

How to conquer call reluctance as an MSP

One of the biggest issues when you or someone in your company is planning to start cold calling for the first time is call reluctance. If you’d rather be doing anything but dialing the phone, changing how you view the...

/ April 17, 2017
workstation
Ask an MSP Expert: How can I minimize downtime from breach to detection?

Ask an MSP Expert: How can I minimize downtime from breach to detection?

Q: For my MSP, preventing and minimizing downtime for our customers is crucial—especially when we’re protecting data for businesses in highly regulated industries. What are a few improvements we can make that can really help us minimize the downtime from...

/ April 17, 2017
employee
Ask an MSP Expert: How can we raise our employee satisfaction?

Ask an MSP Expert: How can we raise our employee satisfaction?

Q: We’ve been getting a lot of positive feedback from our customers, and our MSP business is doing well. I want to make sure things are going just as well internally so we don’t start seeing lots of turnover. How...

/ April 10, 2017