Month: June 2017

ransomware
MSPs need to be on the frontline of any ransomware defense

MSPs need to be on the frontline of any ransomware defense

While there is still much unknown about the latest wave of Petya/GoldenEye ransomware attacks, it’s all too clear that organizations that don’t keep pace with the latest patches are being targeted faster than ever. It used to take cybercriminals a...

/ June 29, 2017
The MSP’s Bookshelf: Surge

The MSP’s Bookshelf: Surge

Just like the ocean, the IT landscape is constantly shifting. Are you ready to ride the wave to success? Timing is everything, especially when it comes to poising your MSP for the next big trend in the industry. Multiple revenue-generating...

/ June 28, 2017
Threat Watch: NotPetya ransomware

Threat Watch: NotPetya ransomware

Update: As researchers learn more about the malware that quickly spread around the world earlier this week, it has become clear the malware wasn’t what it first appeared to be. According to Forbes, multiple security researchers have uncovered flaws in...

/ June 27, 2017
clock
Ask an MSP Expert: How can I get techs to log billable hours?

Ask an MSP Expert: How can I get techs to log billable hours?

Q: We’re having a tough time getting technicians to remember to log their time. Some customers are on an all-you-can-eat service model, while others have an allocated amount of service time. How can I get techs to accurately log billable...

/ June 26, 2017
jonas vincent
Ask an MSP Expert: How can employee advocacy help my MSP?

Ask an MSP Expert: How can employee advocacy help my MSP?

Q: We want to get our employees more involved with the company. We do a lot internally to create a good company culture, but we keep hearing about employee advocacy and how it can help you grow your audience on...

/ June 19, 2017
robin robins wheres the beef
Robin Robins: Where’s The BEEF?

Robin Robins: Where’s The BEEF?

I’m sure that a certain younger reader will NOT understand that reference — so google it. Back in the ’80s, “Where’s THE BEEF?” was a hugely successful catchphrase that kicked off a flurry of memed merchandise and became as popular...

/ June 14, 2017
binary
Survey: Are you ready to support the public cloud?

Survey: Are you ready to support the public cloud?

Many businesses are moving toward the cloud, but cloud adoption drastically varies from one business to the next. Some organizations only have one application running in the cloud, while others have adopted a cloud-first mentality. In a recent survey conducted...

/ June 14, 2017
new york
Ask an MSP Expert: How can I successfully move into the midsized market?

Ask an MSP Expert: How can I successfully move into the midsized market?

Q:  Our MSP has always focused on small businesses in the area. As we continue to grow as a company, we’re looking to cast a wider net and move into the midsized-business market. How can we successfully make this transition,...

/ June 12, 2017
GDPR
You, your customers, and GDPR

You, your customers, and GDPR

With less than 12 months to go until GDPR is enforceable, it is time to start looking at your customers, which services they subscribe to, and where you can help plug the gaps. Begin speaking with your direct contacts within...

/ June 8, 2017
facebook marketing
This one blog post can put your MSP marketing into high gear

This one blog post can put your MSP marketing into high gear

Trust me—This isn’t a blog post you want to skim through. You should print it off, study it, and bookmark it so you can reference it over and over again. The “Wild West” of MSP marketing is here. It’s been...

/ June 8, 2017