Month: July 2017

IBM is still struggling to find success in the cloud

IBM is still struggling to find success in the cloud

IBM’s filed its Q2 2017 earnings report this week, which was never a pretty sight in recent years, and sure enough the company suffered through its 21st straight quarter of declining revenue. It’s an astonishing streak. If IBM were a...

/ July 20, 2017
IT security defense
MSPs need to sell the economics of mutual IT security defense

MSPs need to sell the economics of mutual IT security defense

When it comes to IT security defense, the most attractive thing about MSPs is that the cost of implementing security technologies becomes a shared expense. MSPs invest in all the technologies and labor needed to secure the IT environment, but...

/ July 20, 2017
Lead generation
Robin Robins: What a casket sales company can teach you about lead generation

Robin Robins: What a casket sales company can teach you about lead generation

Here’s a product you don’t see advertised very often: caskets. So when I saw a company advertising them one morning on national TV, it caught my attention. Unfortunately, I missed the company name — however, the biggest, most glaring FAIL...

/ July 19, 2017
artificial intelligence
Coming to terms with fear and loathing of artificial intelligence

Coming to terms with fear and loathing of artificial intelligence

By now most IT leaders have accepted that large swaths of the routine functions performed inside and outside of the IT department will soon be automated thanks to advances in artificial intelligence (AI) applications employing machine and deep learning algorithms....

/ July 18, 2017
The cloud data center building boom

The cloud data center building boom

Seems like every week, we have a major cloud vendor opening up a new data center or a new region (cluster of data centers) somewhere in the world. Just last week, Apple opened one in China and announced they would...

/ July 18, 2017
Ask an MSP Expert: How can I keep sales moving during the slow summer months?

Ask an MSP Expert: How can I keep sales moving during the slow summer months?

Q: Everything seems to slow down during the summer—especially signing new customers on to our MSP services. How can we close more deals in the slow summer months? Closing deals during the summer can be difficult, especially when people are...

/ July 17, 2017
Customer turnover
Ask an MSP Expert: How can we reduce our customer turnover?

Ask an MSP Expert: How can we reduce our customer turnover?

Q: We’ve seen a lot of customer turnover lately in our IT service business. We keep adding new clients every month, but we aren’t seeing an increase in the amount of contracts we have. How can we reduce customer turnover,...

/ July 10, 2017
GDPR countdown
Demand for external GDPR expertise needs more time to build

Demand for external GDPR expertise needs more time to build

As the deadline grows closer for complying with the General Data Protection Rule (GDPR) being put into effect May 25, 2018, by the European Union, there’s a marked difference in attitudes between IT organizations in Europe and in the U.S. concerning the...

/ July 6, 2017
Ransomware threats
Ask an MSP Expert: What’s the next big ransomware threat on the horizon?

Ask an MSP Expert: What’s the next big ransomware threat on the horizon?

Q: I only had one customer who was affected by last month’s WannaCry attack. Moving forward, we want to continue to be proactive in keeping our customers safe. What is the next big ransomware variant on the horizon, and what...

/ July 3, 2017