Month: October 2017
Carrie Simpson: What to look for when hiring a telemarketer for your MSP
When hiring a telemarketer for your MSP, you have to choose between recruiting two different types of candidates. You can hire an experienced caller or someone who’s brand new to calling. At first glance, hiring an experienced caller appears to have...
SLAs are key to expanding available market for managed services
Over the years the size of the available market for managed services has stubbornly remained less than 25 percent of the total IT market. The reason for this is two-fold. There are a large number of organizations that don’t view...
Cloud 5: Cloud disaster prep, Pentagon all-in on cloud
Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. Before we jump into this week’s links, please have a look at one of...
Blockchain is the cloud’s latest obsession
Every year it seems, the cloud gets obsessed with a shiny new toy. Last year it was artificial intelligence and machine learning. This year, it’s blockchain and the various cloud platform companies are competing for your attention. With Platform-as-a-Service, a...
Gartner: Digital business transformation to fuel IT services spending increase
The more things change, the larger the opportunity for managed services providers becomes. At the Gartner Symposium/ITxpo 2017 conference this week, Gartner predicted that not only will worldwide spending on IT increase 4.3 percent in 2017, but spending on IT services will...
Cost of cloud migrations limiting adoption
Helping migrate applications into the cloud has been a boon to managed service providers. But a new survey of 500 IT decision makers conducted by Forrester Consulting on behalf of Virtustream, the cloud service provider arm of Dell Technologies, suggests...
