Month: October 2017

Cloud 5: Microsoft’s green Irish cloud, AI as a service takes off

Cloud 5: Microsoft’s green Irish cloud, AI as a service takes off

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. Before we jump into this week’s links, please have a look at one of...

/ October 13, 2017
Alibaba flexes its muscles in the cloud

Alibaba flexes its muscles in the cloud

Alibaba made headlines this week with a couple of announcements that could boost its cloud computing business in the world. While the Chinese eCommerce giant is a big deal in China, they don’t appear to be a major player quite...

/ October 12, 2017
data platforms
Rapid proliferation of data platforms creates significant opportunities for MSPs

Rapid proliferation of data platforms creates significant opportunities for MSPs

Increased complexity is generally a good thing for managed service providers because it adds more stress to IT environments, which usually creates demand for additional managed services. Lately, the greatest complexity involves the number of places data gets stored. Once...

/ October 12, 2017
Channel Chat: How publishing a book helped one MSP find the right customers

Channel Chat: How publishing a book helped one MSP find the right customers

Staying top of mind with your SMB audience isn’t easy, even with the best branding. To really stand out to prospects and customers, you need a comprehensive marketing strategy. This could include email campaigns, webinars, newsletters, direct mail campaigns, social...

/ October 11, 2017 / 1 Comment
hiring a telemarketer
Carrie Simpson: What to look for when hiring a telemarketer for your MSP

Carrie Simpson: What to look for when hiring a telemarketer for your MSP

When hiring a telemarketer for your MSP, you have to choose between recruiting two different types of candidates. You can hire an experienced caller or someone who’s brand new to calling. At first glance, hiring an experienced caller appears to have...

/ October 10, 2017
Service level agreement
SLAs are key to expanding available market for managed services

SLAs are key to expanding available market for managed services

Over the years the size of the available market for managed services has stubbornly remained less than 25 percent of the total IT market. The reason for this is two-fold. There are a large number of organizations that don’t view...

/ October 10, 2017
Cyber security risk assessment
Cyber Security Risk Assessment: Are your customers at risk for an attack?

Cyber Security Risk Assessment: Are your customers at risk for an attack?

As an MSP, you understand the importance of cyber security. You don’t need a special month to remind you of the damage that can be done to a business if they fall victim to a data breach or ransomware attack....

/ October 9, 2017
phishing
Ask an MSP Expert: What do my customers need to know about phishing?

Ask an MSP Expert: What do my customers need to know about phishing?

Q: It seems like every day I hear about a new security threat. With phishing scams on the rise, I want to educate my SMBs on how to avoid it. Most of my customers have only the most basic knowledge...

/ October 9, 2017
Ghostball virus
Tech Time Warp: Ghostball virus haunts PC users

Tech Time Warp: Ghostball virus haunts PC users

In October 1989, some PC users received a nasty visitor in the form of the Ghostball virus, malware with double the tricks and none of the treats. Discovered by Icelandic virus expert Fridrik Skulason, Ghostball was one of the first...

/ October 6, 2017
Cloud 5: Cloud disaster prep, Pentagon all-in on cloud

Cloud 5: Cloud disaster prep, Pentagon all-in on cloud

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. Before we jump into this week’s links, please have a look at one of...

/ October 6, 2017