Month: December 2017

msp marketing future
Stuart Crawford: What does the future of MSP marketing look like?

Stuart Crawford: What does the future of MSP marketing look like?

2018 is just around the corner, and, wow, it feels like it was only yesterday that I was patching computers and Windows servers for Y2K. Where does time go? MSP marketing has changed drastically since I first started doing business...

/ December 20, 2017 / 1 Comment
digital business transformation
Digital business transformation expectations likely to lead to high turnover

Digital business transformation expectations likely to lead to high turnover

Most IT leaders today are being asked by to perform a magic trick. On the one hand, they are being tasked with driving IT that will help materially reinvent the business, also known as digital business transformation. At the same...

/ December 19, 2017
Networking user experience
Alex Hoff: Why design and user experience matter in networking

Alex Hoff: Why design and user experience matter in networking

If you sat down to use a computer circa 1991, you’d find yourself working with a machine with computing resources that comprised a fraction of the power that’s now packed into your smartphone. You’d also find yourself working with an...

/ December 18, 2017
Ask an MSP Expert: What IT trends should I capitalize on in 2018?

Ask an MSP Expert: What IT trends should I capitalize on in 2018?

Q: We’re looking to expand our MSP in 2018. What marketplace changes should my MSP be ready to capitalize on in the coming year to make that happen? 2017 has certainly been an eventful year for the IT channel, filled...

/ December 18, 2017
CAN-SPAM Act
Tech Time Warp: The CAN-SPAM Act Turns 14

Tech Time Warp: The CAN-SPAM Act Turns 14

The “Nigerian princes” of the world were dealt a semi-blow on Dec. 16, 2003, when Congress passed the awkwardly named “Controlling the Assault of Non-Solicited Pornography and Marketing Act,” or CAN-SPAM Act. Legitimate email marketers were required to include a...

/ December 15, 2017
Cloud 5: 2018 cloud predictions, Microsoft’s quantum computing leap

Cloud 5: 2018 cloud predictions, Microsoft’s quantum computing leap

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. Before we jump into this week’s links, please have a look at one of...

/ December 15, 2017
IT labor costs
Spiceworks report finds IT labor costs likely to rise in 2018

Spiceworks report finds IT labor costs likely to rise in 2018

The single biggest expense when it comes to managing IT is IT labor costs. So, when the salaries of IT professionals start to increase it has positive and negative implications for managed service providers. A 2018 IT Career Outlook survey...

/ December 14, 2017
Microsoft commits $50 million to expand AI for Earth program

Microsoft commits $50 million to expand AI for Earth program

This week, Microsoft announced big plans to throw the power of artificial intelligence and cloud computing technology behind the world’s biggest environmental problems. The company promised to devote $50 million in cloud and artificial intelligence services to companies working to solve...

/ December 14, 2017
MSP sales leads
Robin Robins: The simplest way to close 2 to 3 times as many leads as you are now

Robin Robins: The simplest way to close 2 to 3 times as many leads as you are now

One of the biggest LOSSES in business is the grossly inadequate follow-up on opportunities and prospects. Based on a number of sales research reports, it’s estimated that 80 percent to 90 percent of all sales leads never get followed up...

/ December 13, 2017
business plan success
Why MSPs need to create a business plan template to achieve success

Why MSPs need to create a business plan template to achieve success

Over the past five years I have coached more than 1,000 MSPs on how to increase recurring revenue and profitability. In every case, the business owner wanted their future results to be dramatically different than their current situation. This means...

/ December 13, 2017 / 1 Comment