Month: January 2018

The MSP’s Bookshelf: Good Leaders Ask Great Questions

The MSP’s Bookshelf: Good Leaders Ask Great Questions

As the new year begins, many MSP owners are reflecting on their business and determining where adjustments need to be made. However, many owners overlook one crucial aspect to running a successful managed service business: their leadership. Now is the...

/ January 22, 2018
Ask an MSP Expert: What are some best practices for patch management?

Ask an MSP Expert: What are some best practices for patch management?

Q: With the recent Spectre and Meltdown patches hitting headlines lately, we’ve been examining our patch management processes. What are some best practices we should keep in mind when implementing the latest patch for our SMB customers? Patches have been...

/ January 22, 2018
Happy99 worm
Tech Time Warp: The Not-So Happy99 Worm

Tech Time Warp: The Not-So Happy99 Worm

The email users of January 1999 were an innocent bunch. Fresh from seeing “You’ve Got Mail” at the box office, they received emails with the attachment Happy99.exe and thought nothing about double-clicking. One rather lame “fireworks” display later, most of...

/ January 19, 2018
Cloud 5: Apple boosts data center spending, Hyperscale causing memory shortage

Cloud 5: Apple boosts data center spending, Hyperscale causing memory shortage

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. Before we jump into this week’s links, please have a look at one of...

/ January 19, 2018
co-seller models
Co-seller models find increased appeal in the age of the cloud

Co-seller models find increased appeal in the age of the cloud

The way IT vendors have historically sold products and services has revolved primarily around models where a channel partner either resold the product after acquiring it from the vendor or acted as an agent on behalf of the vendor. But,...

/ January 18, 2018
When cloud companies partner, customers usually win

When cloud companies partner, customers usually win

When cloud companies team up, good things tend to happen for customers. It provides a way to combine different kinds of enterprise information in a seamless way. Cloud partnerships happen so often and so easily, it’s easy to take them...

/ January 18, 2018
MSP productivity
Mike J Douglass: How to improve your productivity while running a busy MSP

Mike J Douglass: How to improve your productivity while running a busy MSP

A lot of MSPs start out the same — launched by techies that want to create a service offering they can control and develop. This often means the MSP owner is spending most of their time working IN the business and...

/ January 17, 2018 / 1 Comment
customer loyalty
Customer loyalty to cloud and IT service providers is not all that high

Customer loyalty to cloud and IT service providers is not all that high

It turns out that in terms of brand loyalty IT professionals are least loyal to cloud service providers (CSPs) and IT outsourcing/consulting partners. A survey of 535 IT professionals conducted by Spiceworks finds more than 70 percent of IT buyers are...

/ January 16, 2018
Ask an MSP Expert: How can I help my SMBs prepare for an upcoming storm?

Ask an MSP Expert: How can I help my SMBs prepare for an upcoming storm?

  Q: With the recent bomb cyclone hitting last week, we still have a few customers who are trying to recover their SMB businesses from the damage. Moving forward, how can I proactively protect their business-critical data before the next...

/ January 15, 2018
2001 A Space Odyssey
Tech Time Warp: Happy birthday, HAL—however old you are

Tech Time Warp: Happy birthday, HAL—however old you are

Depending on your vantage point, HAL—the supercomputer at the heart of Stanley Kubrick’s 2001: A Space Odyssey—is turning 21, 26, or 50 this year. In the screenplay, a malfunctioning HAL says, “I became operational at the H.A.L. Plant in Urbana,...

/ January 12, 2018