Month: May 2018

Serverless computing is coming to a cloud near you

Serverless computing is coming to a cloud near you

Over time, we have watched the levels of computing abstraction filter down to a mind-boggling degree. The virtual machine was the first step on the path, allowing us to take a single server and divide it into multiple machines, providing...

/ May 15, 2018
IoT challenges
Infighting raises additional IoT challenges for MSPs

Infighting raises additional IoT challenges for MSPs

In theory, the Internet of Things (IoT) represents a trillion-dollar opportunity for IT services providers. The challenge will be determining exactly who inside any organization owns the IoT budget. A new survey of IT and operational technology (OT) stakeholders published...

/ May 15, 2018
break-fix model
Alex Hoff: How to break away from the break-fix model that’s killing your MSP business

Alex Hoff: How to break away from the break-fix model that’s killing your MSP business

If it ain’t broke, don’t fix it. Isn’t that what people always say? But when it comes to providing network and IT support, it’s an approach that could be killing your business. IT infrastructure isn’t something you buy once and...

/ May 14, 2018
MSP Day
[European MSPs] Looking beyond MSP Day to year-round sales opportunities

[European MSPs] Looking beyond MSP Day to year-round sales opportunities

The 23rd of May, also known as MSP Day, is almost upon us. The day when sworn enemies in the battle for IT sales revenue will cease hostilities, come together, celebrate, and share knowledge about all things MSP. Before you...

/ May 14, 2018
Ask an MSP Expert: Are pay-for-play magazines worth the cost?

Ask an MSP Expert: Are pay-for-play magazines worth the cost?

Q: My MSP gets contacted once in a while by people offering to include us on a top 10 list of providers in the area. While this might be great for our business, it usually has a big price tag....

/ May 14, 2018
Hollerith tabulator
Tech Time Warp: The First Ethical Hacker

Tech Time Warp: The First Ethical Hacker

These days, the concept of an ethical hacker is so commonplace the profession has its own Certified Ethical Hacker designation, bestowed and governed by the International Council of E-Commerce Consultants. The ethical hackers of the world put their genius to...

/ May 11, 2018
Windows 10 migrations
Pace of Windows 10 migrations in the enterprise slower than anticipated

Pace of Windows 10 migrations in the enterprise slower than anticipated

Internal IT teams may be looking for a little extra help now that many of them are starting to realize Windows 10 migrations aren’t nearly as simple as once thought. A survey of 400 enterprise IT professionals conducted by Adaptiva,...

/ May 10, 2018
school IT security
MSPs have to outsmart wily students

MSPs have to outsmart wily students

There was a time when a teacher using an overhead projector was considered high-tech, but now smartboards, student tablets, smartphones, laptops, and campus-wide networks have turned schools into hubs of connectivity that are often too much for an in-house staff...

/ May 9, 2018
Network automation race
Network automation arms race is on

Network automation arms race is on

Network automation is a doubled-edged sword that as far as managed service providers are concerned is about to cut both ways. On one side, network automation has the potential to significantly reduce labor costs for MSPs. On the other side,...

/ May 8, 2018
Ask an MSP Expert: How do other MSPs overcome pricing objections?

Ask an MSP Expert: How do other MSPs overcome pricing objections?

Q: When I’m trying to close a managed service deal and I run into a pricing objection, I have a hard time getting past it. How can I confidently overcome a pricing objection? You’re certainly not alone when it comes...

/ May 7, 2018