Month: May 2018
Alex Hoff: How to break away from the break-fix model that’s killing your MSP business
If it ain’t broke, don’t fix it. Isn’t that what people always say? But when it comes to providing network and IT support, it’s an approach that could be killing your business. IT infrastructure isn’t something you buy once and...
[European MSPs] Looking beyond MSP Day to year-round sales opportunities
The 23rd of May, also known as MSP Day, is almost upon us. The day when sworn enemies in the battle for IT sales revenue will cease hostilities, come together, celebrate, and share knowledge about all things MSP. Before you...
Tech Time Warp: The First Ethical Hacker
These days, the concept of an ethical hacker is so commonplace the profession has its own Certified Ethical Hacker designation, bestowed and governed by the International Council of E-Commerce Consultants. The ethical hackers of the world put their genius to...
Pace of Windows 10 migrations in the enterprise slower than anticipated
Internal IT teams may be looking for a little extra help now that many of them are starting to realize Windows 10 migrations aren’t nearly as simple as once thought. A survey of 400 enterprise IT professionals conducted by Adaptiva,...
MSPs have to outsmart wily students
There was a time when a teacher using an overhead projector was considered high-tech, but now smartboards, student tablets, smartphones, laptops, and campus-wide networks have turned schools into hubs of connectivity that are often too much for an in-house staff...
Network automation arms race is on
Network automation is a doubled-edged sword that as far as managed service providers are concerned is about to cut both ways. On one side, network automation has the potential to significantly reduce labor costs for MSPs. On the other side,...
Tech Time Warp: Spam email celebrates its 40th birthday
As you work long hours to ensure your company complies with GDPR by May 25, it’s worth noting that proper use—or misuse—of data has been an issue for at least 40 years. Just ask Gary Thuerk, the self-described “father of...
Cloud 5: Getting ready for serverless and Intel’s booming cloud biz
Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. And without further delay, here we go with this week’s links:
Weaponizing artificial intelligence
Fending off ransomware and other malware attacks has already become part of the daily MSP landscape. But in the ever-evolving world of threats, a new one will begin to emerge with greater frequency in the months and years ahead: weaponized...
Average cost of IT staff with top-ranked certifications exceeds $100K
Ranked by the salary, the top 15 certifications for IT staff can command salaries and benefits well in excess of $100,000 each once healthcare and other benefits are calculated. The most valued certifications as ranked by Global Knowledge, an IT...