Month: May 2018

break-fix model
Alex Hoff: How to break away from the break-fix model that’s killing your MSP business

Alex Hoff: How to break away from the break-fix model that’s killing your MSP business

If it ain’t broke, don’t fix it. Isn’t that what people always say? But when it comes to providing network and IT support, it’s an approach that could be killing your business. IT infrastructure isn’t something you buy once and...

/ May 14, 2018
MSP Day
[European MSPs] Looking beyond MSP Day to year-round sales opportunities

[European MSPs] Looking beyond MSP Day to year-round sales opportunities

The 23rd of May, also known as MSP Day, is almost upon us. The day when sworn enemies in the battle for IT sales revenue will cease hostilities, come together, celebrate, and share knowledge about all things MSP. Before you...

/ May 14, 2018
Hollerith tabulator
Tech Time Warp: The First Ethical Hacker

Tech Time Warp: The First Ethical Hacker

These days, the concept of an ethical hacker is so commonplace the profession has its own Certified Ethical Hacker designation, bestowed and governed by the International Council of E-Commerce Consultants. The ethical hackers of the world put their genius to...

/ May 11, 2018
Windows 10 migrations
Pace of Windows 10 migrations in the enterprise slower than anticipated

Pace of Windows 10 migrations in the enterprise slower than anticipated

Internal IT teams may be looking for a little extra help now that many of them are starting to realize Windows 10 migrations aren’t nearly as simple as once thought. A survey of 400 enterprise IT professionals conducted by Adaptiva,...

/ May 10, 2018
school IT security
MSPs have to outsmart wily students

MSPs have to outsmart wily students

There was a time when a teacher using an overhead projector was considered high-tech, but now smartboards, student tablets, smartphones, laptops, and campus-wide networks have turned schools into hubs of connectivity that are often too much for an in-house staff...

/ May 9, 2018
Network automation race
Network automation arms race is on

Network automation arms race is on

Network automation is a doubled-edged sword that as far as managed service providers are concerned is about to cut both ways. On one side, network automation has the potential to significantly reduce labor costs for MSPs. On the other side,...

/ May 8, 2018
Spam email
Tech Time Warp: Spam email celebrates its 40th birthday

Tech Time Warp: Spam email celebrates its 40th birthday

As you work long hours to ensure your company complies with GDPR by May 25, it’s worth noting that proper use—or misuse—of data has been an issue for at least 40 years. Just ask Gary Thuerk, the self-described “father of...

/ May 4, 2018
Cloud 5: Getting ready for serverless and Intel’s booming cloud biz

Cloud 5: Getting ready for serverless and Intel’s booming cloud biz

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. And without further delay, here we go with this week’s links:

/ May 4, 2018
Artificial intelligence cyber warfare
Weaponizing artificial intelligence

Weaponizing artificial intelligence

Fending off ransomware and other malware attacks has already become part of the daily MSP landscape. But in the ever-evolving world of threats, a new one will begin to emerge with greater frequency in the months and years ahead: weaponized...

/ May 3, 2018
IT staff costs
Average cost of IT staff with top-ranked certifications exceeds $100K

Average cost of IT staff with top-ranked certifications exceeds $100K

Ranked by the salary, the top 15 certifications for IT staff can command salaries and benefits well in excess of $100,000 each once healthcare and other benefits are calculated. The most valued certifications as ranked by Global Knowledge, an IT...

/ May 3, 2018