Lauren Beliveau

All posts by Lauren Beliveau

Lauren is an Editorial Associate at Intronis MSP Solutions by Barracuda. In this position, she creates and develops content that helps managed service providers grow their business. She also regularly writes The MSP’s Bookshelf and our Ask an MSP Expert column.

Ask an Expert: How can I have positive conversations with my employees?

Ask an Expert: How can I have positive conversations with my employees?

Q: I’m starting to build a small team at my MSP, but it feels like I only talk to my employees when something goes wrong or when there’s a fire they need help putting out for a customer. What are...

/ November 20, 2017
Showing our thanks to our MSP followers

Showing our thanks to our MSP followers

The holiday season is just around the corner—and that means it’s time for us to give our thanks! Without our blog subscribers and Twitter followers, we wouldn’t be where we are today, so to show some love we’re running a...

/ November 15, 2017
Ask an Expert: What should I look for in a good integration?

Ask an Expert: What should I look for in a good integration?

Q: As we continue to grow our IT services business, we noticed there are areas where we could be more efficient—which is why we’re looking for backup solutions that closely integrate with our current PSA and RMM tools. What are...

/ November 13, 2017 / 1 Comment
Ask an MSP Expert: How do I create a 2018 business plan?

Ask an MSP Expert: How do I create a 2018 business plan?

Q: In 2018, we really want to grow our MSP business. We’re having trouble putting together business plan that will help us do that, though. Where should we start? Writing a business plan plays a key role in your MSP...

/ November 6, 2017 / 1 Comment
The MSP’s Bookshelf: Dark Territory, the Secret History of Cyber War

The MSP’s Bookshelf: Dark Territory, the Secret History of Cyber War

“The world isn’t run by weapons anymore, or energy, or money…. It’s run by ones and zeros, little bits of data. It’s all just electrons…. There’s a war out there, old friend, a world war. And it’s not about who’s...

/ November 1, 2017
Ask an Expert: How can I reach my target audience with social media?

Ask an Expert: How can I reach my target audience with social media?

Q: Our IT service business is in the UK, but we offer managed services to many businesses in the EU. How can we use social media to meet our international audience? Reaching your audience is essential to growing your customer...

/ October 30, 2017
Ask an MSP Expert: How can I use recent breaches to teach my SMBs?

Ask an MSP Expert: How can I use recent breaches to teach my SMBs?

Q: There have been a lot of cybersecurity attacks in the news lately, especially the Equifax breach. How can I use these scenarios as teachable moments for my SMB customers without scaring them? In the past few years, cyber crime...

/ October 23, 2017
Ask an MSP Expert: My MSP got a bad review online. What should I do?

Ask an MSP Expert: My MSP got a bad review online. What should I do?

Q: On a popular online site, our MSP recently received a really bad review from an unhappy customer. What are some tactics we can use to move forward, without ignoring the review? No matter what kind of business you’re in,...

/ October 16, 2017
Channel Chat: How publishing a book helped one MSP find the right customers

Channel Chat: How publishing a book helped one MSP find the right customers

Staying top of mind with your SMB audience isn’t easy, even with the best branding. To really stand out to prospects and customers, you need a comprehensive marketing strategy. This could include email campaigns, webinars, newsletters, direct mail campaigns, social...

/ October 11, 2017 / 1 Comment
phishing
Ask an MSP Expert: What do my customers need to know about phishing?

Ask an MSP Expert: What do my customers need to know about phishing?

Q: It seems like every day I hear about a new security threat. With phishing scams on the rise, I want to educate my SMBs on how to avoid it. Most of my customers have only the most basic knowledge...

/ October 9, 2017