Lauren Beliveau

All posts by Lauren Beliveau

Lauren is an Editorial Associate at Intronis MSP Solutions by Barracuda. In this position, she creates and develops content that helps managed service providers grow their business. She also regularly writes The MSP’s Bookshelf and our Ask an MSP Expert column.

Ask an MSP Expert: How can I drive more business growth?

Ask an MSP Expert: How can I drive more business growth?

Q: We are looking to grow our MSP business and expand our customer base. What are some ways we can drive additional business growth without hiring more staff? That’s a great question. Often businesses that want to grow believe the...

/ September 18, 2017
digital camera
Ask an MSP Expert: How should I protect customers with multiple locations?

Ask an MSP Expert: How should I protect customers with multiple locations?

Q: More and more of my SMB customers are adding additional locations or having employees working remotely. Protecting customers with a single location is easy, but when you add different locations and devices, security becomes more of a challenge. What...

/ September 11, 2017
wasting time
Ask an MSP Expert: How can I tell if I’m wasting my time with a lead?

Ask an MSP Expert: How can I tell if I’m wasting my time with a lead?

  Q: At my MSP, we recently launched our first successful email campaign. We’ve gotten quite a few leads from it, and I’m excited to start reaching out to these new prospects. I want to make the most of this...

/ September 4, 2017
Ask an MSP Expert: What services should I offer in my basic bundle?

Ask an MSP Expert: What services should I offer in my basic bundle?

Q: We’re an established channel provider that specializes in break-fix services. However, we’re slowly taking steps to become a managed service provider. One area we’re looking for advice in is bundling services. What should we include in our basic offering?...

/ August 28, 2017
SMBs’ data hygiene might be worse than you think

SMBs’ data hygiene might be worse than you think

While your current customers might already have good data hygiene habits, the reality is most SMBs do not. As you continue to grow your managed services business, chances are you’ll soon run into some customers with poor data hygiene habits—if...

/ August 22, 2017
Ask an MSP Expert: How can I set more first-time appointments?

Ask an MSP Expert: How can I set more first-time appointments?

Q: Usually we just count on customers calling and asking us about our services, but our new customer rate has been slowing down. One option we’re considering is investing more in our marketing department to help us set up more...

/ August 21, 2017
Managed services are the top growth-driver in the IT channel

Managed services are the top growth-driver in the IT channel

Managed services are taking hold at nearly every business operating in the IT channel—regardless of their initial business model—and signs are pointing to MSP success. In a recent survey of 201 North American channel partners conducted by the 2112 Group...

/ August 16, 2017
Ask an MSP Expert: How to convert break-fix customers to a managed services contract

Ask an MSP Expert: How to convert break-fix customers to a managed services contract

Q: Most of my customers are on a managed service contract, but I’m having trouble converting the remaining break-fix customers. To help our business be more efficient and profitable, we want to shift our focus to only providing managed services....

/ August 14, 2017
Ask an MSP Expert: What are some best practices for more efficient restores?

Ask an MSP Expert: What are some best practices for more efficient restores?

Q: We’re a VAR, and we’re moving to more of a managed service model. We started out slowly by adding a few managed services to our offering, and we recently added backup and recovery. Of course we hope we won’t...

/ August 7, 2017
The MSP’s Bookshelf: Managed Services in a Month

The MSP’s Bookshelf: Managed Services in a Month

Recently, Markets and Markets predicted that the managed services industry will be worth $242.45 billion by 2021—creating a tremendous opportunity for anyone in the channel. As the managed services market continues to grow, we’re starting to see more and more...

/ August 2, 2017