Lauren Beliveau

All posts by Lauren Beliveau

Lauren is an Editorial Associate at Intronis MSP Solutions by Barracuda. In this position, she creates and develops content that helps managed service providers grow their business. She also regularly writes The MSP’s Bookshelf and our Ask an MSP Expert column.

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Ask an MSP Expert: How can I get techs to log billable hours?

Ask an MSP Expert: How can I get techs to log billable hours?

Q: We’re having a tough time getting technicians to remember to log their time. Some customers are on an all-you-can-eat service model, while others have an allocated amount of service time. How can I get techs to accurately log billable...

/ June 26, 2017
jonas vincent
Ask an MSP Expert: How can employee advocacy help my MSP?

Ask an MSP Expert: How can employee advocacy help my MSP?

Q: We want to get our employees more involved with the company. We do a lot internally to create a good company culture, but we keep hearing about employee advocacy and how it can help you grow your audience on...

/ June 19, 2017
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Survey: Are you ready to support the public cloud?

Survey: Are you ready to support the public cloud?

Many businesses are moving toward the cloud, but cloud adoption drastically varies from one business to the next. Some organizations only have one application running in the cloud, while others have adopted a cloud-first mentality. In a recent survey conducted...

/ June 14, 2017
new york
Ask an MSP Expert: How can I successfully move into the midsized market?

Ask an MSP Expert: How can I successfully move into the midsized market?

Q:  Our MSP has always focused on small businesses in the area. As we continue to grow as a company, we’re looking to cast a wider net and move into the midsized-business market. How can we successfully make this transition,...

/ June 12, 2017
discovery
Ask an MSP Expert: What discovery questions should I ask to gain interest?

Ask an MSP Expert: What discovery questions should I ask to gain interest?

Q: Our sales team is struggling to hit their numbers. We recently established a marketing team at my MSP, and they’re bringing in a ton of new leads. The problem is that we don’t see these leads converting into sales....

/ June 5, 2017
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Ask an MSP Expert: How can I increase my MSP profitability?

Ask an MSP Expert: How can I increase my MSP profitability?

Q: We are continually adding new clients to our managed service offering, but we aren’t seeing an increase in our profitability. How can we increase our profitability without bringing on more customers? Every MSP business owner wants to increase their...

/ May 29, 2017
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Ask an MSP Expert: How can I give my MSP a technical edge?

Ask an MSP Expert: How can I give my MSP a technical edge?

Q: We’re looking to differentiate our MSP, but there are a few other IT service businesses in the area that focus on the same vertical. We like to think of ourselves as having more industry knowledge and being very tech...

/ May 22, 2017
internet
Navigating conversations with customers about WannaCry ransomware

Navigating conversations with customers about WannaCry ransomware

By now, you’ve probably heard all the buzz around the most recent ransomware attack called WannaCry. So far, a reported 150 countries have been affected, and according to BBC news, the fast-spreading ransomware is finally starting to slow down. While...

/ May 18, 2017
email
Email, the primary vector for cyber attacks

Email, the primary vector for cyber attacks

In in the wake of last week’s attacks, new facts are still surfacing about WannaCry ransomware. The ransomware leverages a known vulnerability called EternalBlue that is widespread in older Windows operating systems and was patched in a security update Microsoft...

/ May 17, 2017
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Ask an MSP Expert: What should I consider before transitioning into managed services?

Ask an MSP Expert: What should I consider before transitioning into managed services?

Q: We consider our business to be a VAR (value added reseller), but we also provide break-fix services to small business clients. We’re starting to see a shift in the industry, and we’re considering expanding our offering to include managed...

/ May 15, 2017