Lauren Beliveau

All posts by Lauren Beliveau

Lauren is an Editorial Associate at Intronis MSP Solutions by Barracuda. In this position, she creates and develops content that helps managed service providers grow their business. She also regularly writes The MSP’s Bookshelf and our Ask an MSP Expert column.

cyber security
Threat Watch: WannaCry Ransomware

Threat Watch: WannaCry Ransomware

It’s no secret that cyber threats are becoming more widespread and sophisticated day-by-day. But, according to an article on CNN today, cyber security experts were stunned worldwide by the outbreak of WannaCry, a ransomware that infects Windows computers and locks...

/ May 12, 2017
telescope
Recipe for Success: What your SMB prospects are really looking for

Recipe for Success: What your SMB prospects are really looking for

Most small businesses recognize the role technology plays in growing their business, but despite this, forty percent of SMBs admit their investment is much lower than it should be. According to the CompTIA study The Business Relevance of IT in...

/ May 10, 2017
Ask an MSP Expert: How can I see a positive ROI using Facebook ads?

Ask an MSP Expert: How can I see a positive ROI using Facebook ads?

Q:  I’m looking into different ways to promote our IT services in our area. We already have a social media presence, but we’re thinking about trying to gain more exposure through Facebook ads. How can I get started using Facebook...

/ May 8, 2017
tom patty marketing
The MSP’s Bookshelf: Marketing Without Money

The MSP’s Bookshelf: Marketing Without Money

Let’s face it. There is never enough money in the marketing budget. Whether you have a large budget to work with or you’re trying to make limited funds stretch—you’ll always have more ideas for how to spend the money than...

/ May 4, 2017
folding rule
Ask an MSP Expert: How can I measure success other than profit and loss?

Ask an MSP Expert: How can I measure success other than profit and loss?

Q: As a new MSP, we’re slowly adding and supporting new customers. While our business is still in the red due to our overhead costs, what are some ways we can measure our success other than traditional profit and loss?

/ May 1, 2017
hipaa violations
HIPAA violations that you or your customers might have overlooked

HIPAA violations that you or your customers might have overlooked

With hefty HIPAA fines on the line, protecting sensitive patient information isn’t a joke. The Omnibus rule, which was enacted in 2013, requires both the healthcare provider and any vendor who comes in contact with electronic protected health information (ePHI)...

/ April 26, 2017
hacked
Ask an MSP Expert: What if my MSP gets hacked?

Ask an MSP Expert: What if my MSP gets hacked?

Q: Lately I’ve been hearing a lot about a group of Chinese hackers called APT10 and how they target MSPs. My MSP work with customers in highly regulated industries, so we have a lot of sensitive data to protect. What...

/ April 24, 2017
workstation
Ask an MSP Expert: How can I minimize downtime from breach to detection?

Ask an MSP Expert: How can I minimize downtime from breach to detection?

Q: For my MSP, preventing and minimizing downtime for our customers is crucial—especially when we’re protecting data for businesses in highly regulated industries. What are a few improvements we can make that can really help us minimize the downtime from...

/ April 17, 2017
employee
Ask an MSP Expert: How can we raise our employee satisfaction?

Ask an MSP Expert: How can we raise our employee satisfaction?

Q: We’ve been getting a lot of positive feedback from our customers, and our MSP business is doing well. I want to make sure things are going just as well internally so we don’t start seeing lots of turnover. How...

/ April 10, 2017
phone
Vulnerabilities beyond phishing: Why SMBs need to be cautious

Vulnerabilities beyond phishing: Why SMBs need to be cautious

Did you know that the average worker gets 121 emails a day? With so many emails pouring into inboxes, it’s no wonder that phishing attacks are successful. Not only are workers tirelessly keeping up with answering their emails, but the...

/ April 5, 2017