Category: Better Business

co-seller models
Co-seller models find increased appeal in the age of the cloud

Co-seller models find increased appeal in the age of the cloud

The way IT vendors have historically sold products and services has revolved primarily around models where a channel partner either resold the product after acquiring it from the vendor or acted as an agent on behalf of the vendor. But,...

/ January 18, 2018
MSP productivity
Mike J Douglass: How to improve your productivity while running a busy MSP

Mike J Douglass: How to improve your productivity while running a busy MSP

A lot of MSPs start out the same — launched by techies that want to create a service offering they can control and develop. This often means the MSP owner is spending most of their time working IN the business and...

/ January 17, 2018
Ask an Expert: How can I help my SMBs prepare for an upcoming storm?

Ask an Expert: How can I help my SMBs prepare for an upcoming storm?

  Q: With the recent bomb cyclone hitting last week, we still have a few customers who are trying to recover their SMB businesses from the damage. Moving forward, how can I proactively protect their business-critical data before the next...

/ January 15, 2018
manual network management
Stop doing these 7 manual network management tasks

Stop doing these 7 manual network management tasks

Active network infrastructure management is a key element of any managed service offering. Traditionally, network management has involved a lot of tedious manual work, making it expensive and very hard to scale. And that’s why many MSPs have shied away...

/ January 10, 2018 / 3 Comments
Ask an Expert: What security solutions should I add to my portfolio?

Ask an Expert: What security solutions should I add to my portfolio?

Q: In 2018, we want to grow our MSP business by adding managed security solutions to our portfolio. How can we make the move strategically, and what solutions should we add first? Growing your portfolio can be challenging, but it...

/ January 8, 2018
GDPR Rights
Awareness of GDPR rights builds slowly in the EU

Awareness of GDPR rights builds slowly in the EU

The first major issue many IT organizations will confront in the new year is the need to comply with the General Data Protection Rule (GDPR) that goes into effect in the European Union (EU) in 142 days. Scheduled to go into...

/ January 2, 2018
MSP profitability
Ask an MSP Expert: How can I make my MSP more profitable in the new year?

Ask an MSP Expert: How can I make my MSP more profitable in the new year?

Q: Going into the new year, I want to assess my processes and see where I can increase efficiency and profitability for my MSP business. How can I effectively evaluate our processes and identify the ones that aren’t working? Taking...

/ January 1, 2018
Ask an MSP Expert: How can I make my MSP wishes come true this holiday season?

Ask an MSP Expert: How can I make my MSP wishes come true this holiday season?

Q: Getting ready for the holidays, I’ve been thinking about the past year and what I wish I could achieve at my MSP business. How can I give my business the gift of success in the New Year? Happy Holidays!...

/ December 25, 2017
Ask an MSP Expert: What IT trends should I capitalize on in 2018?

Ask an MSP Expert: What IT trends should I capitalize on in 2018?

Q: We’re looking to expand our MSP in 2018. What marketplace changes should my MSP be ready to capitalize on in the coming year to make that happen? 2017 has certainly been an eventful year for the IT channel, filled...

/ December 18, 2017
IT labor costs
Spiceworks report finds IT labor costs likely to rise in 2018

Spiceworks report finds IT labor costs likely to rise in 2018

The single biggest expense when it comes to managing IT is IT labor costs. So, when the salaries of IT professionals start to increase it has positive and negative implications for managed service providers. A 2018 IT Career Outlook survey...

/ December 14, 2017