Category: Better Business

GDPR compliance
The end of the GDPR beginning creates new opportunities for MSPs

The end of the GDPR beginning creates new opportunities for MSPs

A new report published by IBM this week suggests the General Data Protection Rule (GDPR) being put into effect May 25 will ultimately transform how most organizations manage data. The survey of 1,500 GDPR leaders, conducted by the IBM Institute...

/ May 17, 2018
break-fix model
Alex Hoff: How to break away from the break-fix model that’s killing your MSP business

Alex Hoff: How to break away from the break-fix model that’s killing your MSP business

If it ain’t broke, don’t fix it. Isn’t that what people always say? But when it comes to providing network and IT support, it’s an approach that could be killing your business. IT infrastructure isn’t something you buy once and...

/ May 14, 2018
MSP Day
[European MSPs] Looking beyond MSP Day to year-round sales opportunities

[European MSPs] Looking beyond MSP Day to year-round sales opportunities

The 23rd of May, also known as MSP Day, is almost upon us. The day when sworn enemies in the battle for IT sales revenue will cease hostilities, come together, celebrate, and share knowledge about all things MSP. Before you...

/ May 14, 2018
IT staff costs
Average cost of IT staff with top-ranked certifications exceeds $100K

Average cost of IT staff with top-ranked certifications exceeds $100K

Ranked by the salary, the top 15 certifications for IT staff can command salaries and benefits well in excess of $100,000 each once healthcare and other benefits are calculated. The most valued certifications as ranked by Global Knowledge, an IT...

/ May 3, 2018
MSP Day
[European MSPs] Save the date for MSP Day 2018

[European MSPs] Save the date for MSP Day 2018

Attention, European MSPs: Wednesday, May 23 has been declared as the inaugural MSP Day, a chance to celebrate the difference that managed IT services are making to UK businesses. On May 23, competitors will become collaborators, and enemies can be...

/ May 3, 2018
MSP obstacles
8 Common MSP stumbling blocks to watch out for

8 Common MSP stumbling blocks to watch out for

Every IT service business is a work in progress, whether you’re a new MSP just getting started, a VAR transitioning to an MSP model, or a veteran IT service provider. At any given moment, you can probably think of a...

/ May 2, 2018
GDPR deadline
Demand for external GDPR expertise starts to increase

Demand for external GDPR expertise starts to increase

With less than a month to go before organizations are required to comply with the General Data Protection Rule (GDPR) that the European Union has pledged to enforce starting May 25, it appears organizations are finally reaching out to external...

/ May 2, 2018
Ask an MSP Expert: How can I help customers understand the difference between backup and archiving?

Ask an MSP Expert: How can I help customers understand the difference between backup and archiving?

Q: I feel like most of my customers don’t know when they need archiving or and when they need backups. They just believe that everything needs to be backed up. How can I explain the differences to my customers to...

/ April 23, 2018
Henry Ford
Gary Pica: What Henry Ford can teach you about service levels

Gary Pica: What Henry Ford can teach you about service levels

Henry Ford once said, “Any customer can have a car painted any color that he wants so long as it is black.” Keep this in mind when packaging your IT solutions. By not giving potential clients options, you’re reinforcing your...

/ April 11, 2018
HIPAA compliance
MSPs and HIPAA: Navigating the law’s nuances to maximize your value to healthcare organizations

MSPs and HIPAA: Navigating the law’s nuances to maximize your value to healthcare organizations

When it comes to the highly complex procedures performed every day in the healthcare field, knowledge and diligence are crucial to positive outcomes. This is just as true in the operating room as it is for healthcare organizations that must...

/ April 2, 2018