Category: Better Business

Managed services are the top growth-driver in the IT channel

Managed services are the top growth-driver in the IT channel

Managed services are taking hold at nearly every business operating in the IT channel—regardless of their initial business model—and signs are pointing to MSP success. In a recent survey of 201 North American channel partners conducted by the 2112 Group...

/ August 16, 2017
Ask an MSP Expert: How to convert break-fix customers to a managed services contract

Ask an MSP Expert: How to convert break-fix customers to a managed services contract

Q: Most of my customers are on a managed service contract, but I’m having trouble converting the remaining break-fix customers. To help our business be more efficient and profitable, we want to shift our focus to only providing managed services....

/ August 14, 2017
Ask an MSP Expert: What are some best practices for more efficient restores?

Ask an MSP Expert: What are some best practices for more efficient restores?

Q: We’re a VAR, and we’re moving to more of a managed service model. We started out slowly by adding a few managed services to our offering, and we recently added backup and recovery. Of course we hope we won’t...

/ August 7, 2017
The MSP’s Bookshelf: Managed Services in a Month

The MSP’s Bookshelf: Managed Services in a Month

Recently, Markets and Markets predicted that the managed services industry will be worth $242.45 billion by 2021—creating a tremendous opportunity for anyone in the channel. As the managed services market continues to grow, we’re starting to see more and more...

/ August 2, 2017
Customer turnover
Ask an MSP Expert: How can we reduce our customer turnover?

Ask an MSP Expert: How can we reduce our customer turnover?

Q: We’ve seen a lot of customer turnover lately in our IT service business. We keep adding new clients every month, but we aren’t seeing an increase in the amount of contracts we have. How can we reduce customer turnover,...

/ July 10, 2017
clock
Ask an MSP Expert: How can I get techs to log billable hours?

Ask an MSP Expert: How can I get techs to log billable hours?

Q: We’re having a tough time getting technicians to remember to log their time. Some customers are on an all-you-can-eat service model, while others have an allocated amount of service time. How can I get techs to accurately log billable...

/ June 26, 2017
GDPR
You, your customers, and GDPR

You, your customers, and GDPR

With less than 12 months to go until GDPR is enforceable, it is time to start looking at your customers, which services they subscribe to, and where you can help plug the gaps. Begin speaking with your direct contacts within...

/ June 8, 2017
checklist
Ask an MSP Expert: How can I increase my MSP profitability?

Ask an MSP Expert: How can I increase my MSP profitability?

Q: We are continually adding new clients to our managed service offering, but we aren’t seeing an increase in our profitability. How can we increase our profitability without bringing on more customers? Every MSP business owner wants to increase their...

/ May 29, 2017
gdpr compliance
Majority of companies already falling behind on GDPR compliance

Majority of companies already falling behind on GDPR compliance

There are a little less than 260 working days between now and when the European Union is expected to implement a General Data Protection Rule (GDPR) that among other things fines companies up to 20 million euros or 4 percent...

/ May 25, 2017
GDPR compliance
The countdown to GDPR begins… 12 months to go

The countdown to GDPR begins… 12 months to go

No doubt you’ve heard the term ‘GDPR’ or GDPR compliance by now and however much you currently know about it, it is going to have an impact on your business and your customers’ businesses. In May next year, GDPR becomes...

/ May 25, 2017