Category: Better Business

Ask an MSP Expert: How do I know when I should make the transition to MSP?

Ask an MSP Expert: How do I know when I should make the transition to MSP?

Q: I keep hearing that the industry is moving toward a managed services model. I’m not convinced I should take the leap. How do I know when I’m ready to make the transition to become a managed services provider? What...

/ August 13, 2018
Move to managed services
Richard Tubb: How to understand which of your existing clients will move to managed services

Richard Tubb: How to understand which of your existing clients will move to managed services

Using the managed service model instead of the traditional break/fix model of selling time for money is a no-brainer. But what is more challenging is working out *how* to sell this new model to existing clients. We’re going to look...

/ August 6, 2018
PR advice for IT service providers: How to make your words matter

PR advice for IT service providers: How to make your words matter

We have all heard the phrase, “It’s not what you say, it’s how you say it.” And the truth is both are equally important. Yet, there’s another question that many ignore, and that’s the why behind the comments we make...

/ August 1, 2018
MSP competition
Alex Hoff: 10 Ways a small MSP can punch above its weight

Alex Hoff: 10 Ways a small MSP can punch above its weight

Sometimes we associate being big with being powerful and strong, but being small doesn’t mean you can’t compete — you just need to be smarter and more efficient than the other guys. Here are 10 things you can do as...

/ July 16, 2018 / 1 Comment
Ask an Expert: How can I achieve a better work-life balance?

Ask an Expert: How can I achieve a better work-life balance?

Q: At our MSP, it seems like it’s always go, go, go! Often, I feel like I don’t have much of a life outside of my business. In this industry, can work-life balance be a reality, or is it just...

/ July 16, 2018
GDPR compliant
GDPR: Surely everyone has dealt with it by now … right?

GDPR: Surely everyone has dealt with it by now … right?

The European Union’s General Data Protection Regulation is a regulation in EU law stipulating how organisations must deal with data to ensure that individuals are protected, and that individuals can more easily determine what data an organisation holds about them. It became...

/ July 11, 2018
Ask an MSP Expert: How can I price managed services appropriately?

Ask an MSP Expert: How can I price managed services appropriately?

Q: At the moment, we’re using pricing tiers at my MSP to standardize our services and make it easier to price out new clients. While this seems to help sales go more smoothly, we’re second guessing ourselves when it comes...

/ July 9, 2018
managed services model
Richard Tubb: Why should you move to the managed services model?

Richard Tubb: Why should you move to the managed services model?

When I started running my own IT business, I was your typical one-man-band. A techie crawling under tables, fixing computers, and setting up servers. I was good at what I did, I was professional, and word soon spread. Before long,...

/ June 28, 2018 / 2 Comments
The MSP’s Bookshelf: The Power in a Link

The MSP’s Bookshelf: The Power in a Link

Have you ever heard the saying: “Your network is your net worth?” This statement couldn’t be more true for people selling in a B2B environment. While it’s important to meet perspective customers face-to-face, social media can be a great outlet...

/ June 20, 2018
network infrastructure tool
Does my MSP need a network infrastructure tool?

Does my MSP need a network infrastructure tool?

If you’re a new or growing MSP, discovering tools and processes that will let you do more with less is a prime focus. You’re always looking for ways to boost that bottom line by cutting costs, driving more revenue, and...

/ June 18, 2018 / 2 Comments