Category: Better Business

Customer turnover
Ask an MSP Expert: How can we reduce our customer turnover?

Ask an MSP Expert: How can we reduce our customer turnover?

Q: We’ve seen a lot of customer turnover lately in our IT service business. We keep adding new clients every month, but we aren’t seeing an increase in the amount of contracts we have. How can we reduce customer turnover,...

/ July 10, 2017
clock
Ask an MSP Expert: How can I get techs to log billable hours?

Ask an MSP Expert: How can I get techs to log billable hours?

Q: We’re having a tough time getting technicians to remember to log their time. Some customers are on an all-you-can-eat service model, while others have an allocated amount of service time. How can I get techs to accurately log billable...

/ June 26, 2017
GDPR
You, your customers, and GDPR

You, your customers, and GDPR

With less than 12 months to go until GDPR is enforceable, it is time to start looking at your customers, which services they subscribe to, and where you can help plug the gaps. Begin speaking with your direct contacts within...

/ June 8, 2017
checklist
Ask an MSP Expert: How can I increase my MSP profitability?

Ask an MSP Expert: How can I increase my MSP profitability?

Q: We are continually adding new clients to our managed service offering, but we aren’t seeing an increase in our profitability. How can we increase our profitability without bringing on more customers? Every MSP business owner wants to increase their...

/ May 29, 2017
gdpr compliance
Majority of companies already falling behind on GDPR compliance

Majority of companies already falling behind on GDPR compliance

There are a little less than 260 working days between now and when the European Union is expected to implement a General Data Protection Rule (GDPR) that among other things fines companies up to 20 million euros or 4 percent...

/ May 25, 2017
GDPR compliance
The countdown to GDPR begins… 12 months to go

The countdown to GDPR begins… 12 months to go

No doubt you’ve heard the term ‘GDPR’ or GDPR compliance by now and however much you currently know about it, it is going to have an impact on your business and your customers’ businesses. In May next year, GDPR becomes...

/ May 25, 2017
floppy disk
Ask an MSP Expert: What should I consider before transitioning into managed services?

Ask an MSP Expert: What should I consider before transitioning into managed services?

Q: We consider our business to be a VAR (value added reseller), but we also provide break-fix services to small business clients. We’re starting to see a shift in the industry, and we’re considering expanding our offering to include managed...

/ May 15, 2017
key
Helping your SMB customers achieve their business objectives

Helping your SMB customers achieve their business objectives

Building your customer base is important—especially as an MSP. You need to continue to cultivate your relationships with current customers and add new ones in order to grow and develop your MSP business. The opportunity to grow your customer base...

/ May 8, 2017
folding rule
Ask an MSP Expert: How can I measure success other than profit and loss?

Ask an MSP Expert: How can I measure success other than profit and loss?

Q: As a new MSP, we’re slowly adding and supporting new customers. While our business is still in the red due to our overhead costs, what are some ways we can measure our success other than traditional profit and loss?

/ May 1, 2017
managed services success
4 tips for adding managed services successfully

4 tips for adding managed services successfully

Whether you’re a VAR, break-fix service provider, or even an MSP that’s getting started, the thought of adding or expanding your managed services offering doesn’t need to be a daunting one — as long as you take advantage of the...

/ April 27, 2017