Category: Better Business

Ask an MSP Expert: How can I help customers understand the difference between backup and archiving?

Ask an MSP Expert: How can I help customers understand the difference between backup and archiving?

Q: I feel like most of my customers don’t know when they need archiving or and when they need backups. They just believe that everything needs to be backed up. How can I explain the differences to my customers to...

/ April 23, 2018 / 1 Comment
Henry Ford
Gary Pica: What Henry Ford can teach you about service levels

Gary Pica: What Henry Ford can teach you about service levels

Henry Ford once said, “Any customer can have a car painted any color that he wants so long as it is black.” Keep this in mind when packaging your IT solutions. By not giving potential clients options, you’re reinforcing your...

/ April 11, 2018
HIPAA compliance
MSPs and HIPAA: Navigating the law’s nuances to maximize your value to healthcare organizations

MSPs and HIPAA: Navigating the law’s nuances to maximize your value to healthcare organizations

When it comes to the highly complex procedures performed every day in the healthcare field, knowledge and diligence are crucial to positive outcomes. This is just as true in the operating room as it is for healthcare organizations that must...

/ April 2, 2018
Ask an MSP Expert: How can I start a blog for my MSP?

Ask an MSP Expert: How can I start a blog for my MSP?

Q: After growing my marketing department, I’m finally ready to start a blog for my MSP. I’m looking for a new way to connect with my customers, and I’m hoping the blog will help more potential customers find us online, too....

/ April 2, 2018 / 1 Comment
Channel Chat: How process and product standardization can help your MSP excel

Channel Chat: How process and product standardization can help your MSP excel

Adding new members to your MSP team can be exciting, and it usually indicates profitability and growth within your organization. While this can be a positive step for your MSP business, it can introduce new challenges as well, such as...

/ March 28, 2018
Ask an MSP Expert: What steps do I need to take to be ready for MSP retirement?

Ask an MSP Expert: What steps do I need to take to be ready for MSP retirement?

Q: Within the next five years, I’d like to retire from the MSP business. I know I’m almost ready to hang up my hat, but I’d prefer to sell my business rather than just close my doors on my employees...

/ March 26, 2018
MSP niche
Mike J Douglass: Find your MSP niche and take your business to the next level

Mike J Douglass: Find your MSP niche and take your business to the next level

A lot of managed service providers and IT suppliers look the same — they’re all vanilla. Ten years ago, this was fine because you were still in high demand for your IT skills and knowledge. Now with advancements in technology, automation,...

/ March 21, 2018
Ask an MSP Expert: How can I effectively communicate with my SMB customers?

Ask an MSP Expert: How can I effectively communicate with my SMB customers?

Q: One thing that we’ve noticed is that we only talk to our SMB clients when something is wrong. How can we increase communication with our clients—the right way? How often should we reach out to them?  Communication is a...

/ March 12, 2018
Ask an MSP Expert: What text should I include on my website for better SEO?

Ask an MSP Expert: What text should I include on my website for better SEO?

Q: We’re a newer MSP, and we’re looking for ways to optimize our website. For the best SEO, what text should we include on our website? Finding the right recipe for search engine optimization (SEO) can vary from one business...

/ February 26, 2018
Gary Pica: 3 best practice strategies for MSP pricing models

Gary Pica: 3 best practice strategies for MSP pricing models

Determining your managed service provider pricing can feel like “damned if you do, damned if you don’t.” Charge too much, and you’re unable to stay competitive. Charge too little, and you undercut your business, leaving you without the revenue you...

/ February 7, 2018