Category: Featured

MSPs Start to Tap into the Gig Economy

MSPs Start to Tap into the Gig Economy

EY, formally known as Ernst & Young, like a lot of managed service providers (MSPs) is sorely pressed to find the IT professionals it needs to work on specific projects. All told, the provider of consulting, auditing, and managed services...

/ August 17, 2017
Managed services are the top growth-driver in the IT channel

Managed services are the top growth-driver in the IT channel

Managed services are taking hold at nearly every business operating in the IT channel—regardless of their initial business model—and signs are pointing to MSP success. In a recent survey of 201 North American channel partners conducted by the 2112 Group...

/ August 16, 2017
cloud migration projects
Competition for cloud migration projects to intensify

Competition for cloud migration projects to intensify

The intensity of the competition between managed service providers vying to win cloud migration projects is about to increase by several notches. At an AWS Summits event in New York this week, Amazon Web Services rolled out a free AWS...

/ August 15, 2017
Ask an MSP Expert: How to convert break-fix customers to a managed services contract

Ask an MSP Expert: How to convert break-fix customers to a managed services contract

Q: Most of my customers are on a managed service contract, but I’m having trouble converting the remaining break-fix customers. To help our business be more efficient and profitable, we want to shift our focus to only providing managed services....

/ August 14, 2017
Public clouds versus private clouds
Parity between private and public clouds is being achieved

Parity between private and public clouds is being achieved

There are many reasons why organizations opt for public clouds, but cost is becoming less of a factor. A new survey published by 451 Research on behalf of VMware shows that 41 percent of 150 IT decision-makers surveyed claimed to...

/ August 10, 2017
sales prospecting events
Carrie Simpson: Using events to create better prospecting results

Carrie Simpson: Using events to create better prospecting results

Telephone prospecting is an effective way to generate new sales leads. For an average prospector, one out of every 200 calls results in an appointment, and for most average companies, one out of every three appointments leads to a new...

/ August 9, 2017
clock
Ask an MSP Expert: How can I get techs to log billable hours?

Ask an MSP Expert: How can I get techs to log billable hours?

Q: We’re having a tough time getting technicians to remember to log their time. Some customers are on an all-you-can-eat service model, while others have an allocated amount of service time. How can I get techs to accurately log billable...

/ June 26, 2017