Tag: Artificial Intelligence

Tip Tuesday
Tip Tuesday: How to train your team to work alongside AI

Tip Tuesday: How to train your team to work alongside AI

Artificial intelligence (AI) is rapidly becoming more readily available and beginning to change many processes. The progress has caused many managed service providers (MSPs) to explore how their teams could use the technology to improve workflows. If you’re considering that...

/ January 23, 2024
Year in review: 2023’s top cybersecurity headlines

Year in review: 2023’s top cybersecurity headlines

This year kept cybersecurity specialists busy and often staying up late. There were plenty of headlines and news stories that cybersecurity experts consider the most consequential of 2023. From significant ransomware attacks, AI-infused malware, state-sponsored mischief, evolving threats, and a...

/ December 28, 2023
2024 MSP opportunity: Helping establish AI building-blocks

2024 MSP opportunity: Helping establish AI building-blocks

Just about every organization will be experimenting with artificial intelligence (AI) in the coming year. Many of them will quickly discover that operationalizing AI will require them to get their data management house in order. After all, no matter how...

/ December 28, 2023
AI is on track to transform managed services in 2024

AI is on track to transform managed services in 2024

Artificial intelligence is all the rage these days, but many managed service providers (MSPs) have been making use of it in some capacity for years. The main difference is with the rise of generative AI. It’s now becoming possible to...

/ December 20, 2023
Focus on self-service to elevate your MSP business

Focus on self-service to elevate your MSP business

A modern MSP needs to have several customer-facing employees on their team in today’s business landscape. This may include a sales team that can articulate your business’s value proposition, customer service staff to resolve issues, technicians for customer onboarding, and...

/ December 12, 2023
Becoming a smarter MSP with AI-powered automation

Becoming a smarter MSP with AI-powered automation

The problem with being a ‘smarter’ MSP is that it may often require investment. For those who don’t have a rainy day fund set aside, it would mean dipping into the revenue to stay competitive and maintain margin, which can...

/ November 9, 2023
AI drives the need for managed cybersecurity resiliency services

AI drives the need for managed cybersecurity resiliency services

It is becoming more apparent that phishing attacks that compromise credentials are linked to the rise of artificial intelligence (AI). These attacks will only increase in volume and sophistication, and more organizations must focus on limiting the scope of damage...

/ August 29, 2023
Will AI be the next big thing?

Will AI be the next big thing?

As many a marketing or salesperson will attest, trying to flog the same old, same old becomes troublesome after a while. Something is needed to excite the market – and luckily, technology is an area where there is always something...

/ August 3, 2023
Tip Tuesday: Leverage generative AI to improve efficiency

Tip Tuesday: Leverage generative AI to improve efficiency

Managed service providers (MSPs) have much to oversee for companies that aren’t even theirs. Day-to-day tasks can become tedious and overwhelming. Even though businesses are finding every excuse to incorporate artificial intelligence (AI), it’s not a signal that they are...

/ July 18, 2023
Cybersecurity view from an artificial intelligence optimist

Cybersecurity view from an artificial intelligence optimist

2023 has been the year of generative AI. Will it transform cybersecurity as we know it? Or will the status quo prevail as a continual cat-and-mouse game between the cyber-good and the cyber-bad? SmarterMSP is talking to a variety of...

/ June 27, 2023