Tag: Ask an MSP Expert

Ask an MSP Expert is a weekly advice column answering common questions from MSPs and IT service providers. It covers topics ranging from pricing and selling to marketing and communications—and everything in between.

Ask an MSP Expert: What services should I offer in my basic bundle?

Ask an MSP Expert: What services should I offer in my basic bundle?

Q: We’re an established channel provider that specializes in break-fix services. However, we’re slowly taking steps to become a managed service provider. One area we’re looking for advice in is bundling services. What should we include in our basic offering?...

/ August 28, 2017
Ask an MSP Expert: How can I set more first-time appointments?

Ask an MSP Expert: How can I set more first-time appointments?

Q: Usually we just count on customers calling and asking us about our services, but our new customer rate has been slowing down. One option we’re considering is investing more in our marketing department to help us set up more...

/ August 21, 2017
Ask an MSP Expert: How to convert break-fix customers to a managed services contract

Ask an MSP Expert: How to convert break-fix customers to a managed services contract

Q: Most of my customers are on a managed service contract, but I’m having trouble converting the remaining break-fix customers. To help our business be more efficient and profitable, we want to shift our focus to only providing managed services....

/ August 14, 2017 / 2 Comments
Ask an MSP Expert: What are some best practices for more efficient restores?

Ask an MSP Expert: What are some best practices for more efficient restores?

Q: We’re a VAR, and we’re moving to more of a managed service model. We started out slowly by adding a few managed services to our offering, and we recently added backup and recovery. Of course we hope we won’t...

/ August 7, 2017
Ask an MSP Expert: How to overcome challenges with selling security

Ask an MSP Expert: How to overcome challenges with selling security

Q: With so many emerging threats, we’re looking to add more security services to our portfolio. How can we overcome the challenges of selling security to our customers? There is a huge opportunity for IT service providers to move into...

/ July 31, 2017
Ask an MSP Expert: What content should I use in my monthly newsletter?

Ask an MSP Expert: What content should I use in my monthly newsletter?

Q: Now that we’re bringing on more customers at my MSP, we’re looking for new ways to keep them in the loop without having to call everyone to give each and every important update. We’re thinking about developing a monthly...

/ July 24, 2017
Ask an MSP Expert: How can I keep sales moving during the slow summer months?

Ask an MSP Expert: How can I keep sales moving during the slow summer months?

Q: Everything seems to slow down during the summer—especially signing new customers on to our MSP services. How can we close more deals in the slow summer months? Closing deals during the summer can be difficult, especially when people are...

/ July 17, 2017
Customer turnover
Ask an MSP Expert: How can we reduce our customer turnover?

Ask an MSP Expert: How can we reduce our customer turnover?

Q: We’ve seen a lot of customer turnover lately in our IT service business. We keep adding new clients every month, but we aren’t seeing an increase in the amount of contracts we have. How can we reduce customer turnover,...

/ July 10, 2017
Ransomware threats
Ask an MSP Expert: What’s the next big ransomware threat on the horizon?

Ask an MSP Expert: What’s the next big ransomware threat on the horizon?

Q: I only had one customer who was affected by last month’s WannaCry attack. Moving forward, we want to continue to be proactive in keeping our customers safe. What is the next big ransomware variant on the horizon, and what...

/ July 3, 2017
clock
Ask an MSP Expert: How can I get techs to log billable hours?

Ask an MSP Expert: How can I get techs to log billable hours?

Q: We’re having a tough time getting technicians to remember to log their time. Some customers are on an all-you-can-eat service model, while others have an allocated amount of service time. How can I get techs to accurately log billable...

/ June 26, 2017