Month: September 2018

Biggest cybersecurity challenge MSPs face today is pride and prejudice

Biggest cybersecurity challenge MSPs face today is pride and prejudice

A recent survey of 250 senior IT leaders suggests that when it comes to cybersecurity, organizations are reluctant to completely outsource the management of their security operations centers (SOCs). The State of SOAR Report 2018 survey was conducted by Virtual...

/ September 11, 2018
Ask an MSP Expert: Navigating the bid process for government clients

Ask an MSP Expert: Navigating the bid process for government clients

Q:  My MSP has never gone after government business, I have wanted to, but I keep getting scared away by the whole bidding process. How complicated is it? An excellent MSP opportunity may be hiding in plain sight. Many MSPs...

/ September 10, 2018
Tech Time Warp: ‘Here You Have’ Virus Spams the World

Tech Time Warp: ‘Here You Have’ Virus Spams the World

The ‘Here You Have’ virus—which kept IT departments busy in early September 2010—has all the makings of a good Jack Ryan outing. Major corporate and government disruption? Check. (Entities from Disney to NASA were affected.) A hacker claiming credit on...

/ September 7, 2018
MSPs have much at stake as SD-WAN wars heat up

MSPs have much at stake as SD-WAN wars heat up

Software-defined wide area networking has emerged as one of the fastest growing and hotly contested segments in all of IT. In fact, VMware CEO Pat Gelsinger at the recent VMworld 2018 conference noted that NSX SD-WAN by VeloCloud is the...

/ September 6, 2018
If you need to increase your MSP sales, look no further than Chris Rock

If you need to increase your MSP sales, look no further than Chris Rock

The other day, during a private consulting call with a client that I recently started working with, I was asked what I thought was, at first, a simple question. He wanted to know how he could better handle some of...

/ September 5, 2018 / 3 Comments
MSPs need to look to the future of managed services now more than ever

MSPs need to look to the future of managed services now more than ever

The rate at which routine functions are automated, such as delivering patch updates is about to accelerate considerably. While that may sound like an advance that will benefit managed service providers (MSPs), it turns out that the automation of those functions...

/ September 4, 2018 / 1 Comment
Today’s hackers are definitely not your father’s hackers

Today’s hackers are definitely not your father’s hackers

There was once a hacker stereotype — the prototype was a pimply-faced teenage boy living in his parent’s basement in some nondescript suburb. His end goal was proving he could get into your network and show off his bonafides to...

/ September 4, 2018 / 2 Comments
Ask an MSP Expert: How to effectively manage multiple teams

Ask an MSP Expert: How to effectively manage multiple teams

Q: In the past year, we’ve gone from a three-person team to a team of 13. I have a technical background, but now I’m running several different teams within my MSP business. How can I effectively manage multiple teams? No...

/ September 3, 2018