Month: January 2019

The 6 rules for using AI effectively within your MSP business

The 6 rules for using AI effectively within your MSP business

Are you taking advantage of the great opportunity that Artificial Intelligence (AI) offers to your IT Solution Provider or Managed Service Provider (MSP) business?

/ January 31, 2019
Tight market for IT labor continues to hamper MSP expansion plans

Tight market for IT labor continues to hamper MSP expansion plans

The single biggest inhibitor of growth for most managed service providers is staffing. Without access to additional talent, MSPs not only find it challenging to extend the size and scope of the existing services they offer, it becomes next to...

/ January 31, 2019
Three system weaknesses MSPs should be watching out for

Three system weaknesses MSPs should be watching out for

In the pre-internet age, a virus was something that required a tissue and aspirin, phishing meant you followed around a grunge band, and patching’s tech definition was limited to putting through a phone call. Fast-forward to today, where viruses spread...

/ January 30, 2019
Gartner forecasts dramatic shift in IT spending through the end of the decade

Gartner forecasts dramatic shift in IT spending through the end of the decade

After seeing a 5.6 percent growth in IT services spending in the last year, Gartner forecasted that the spending on IT services will grow a more modest 4.7 and 4.8 percent in 2019 and 2020, respectively.

/ January 29, 2019
Close more clients with B.A.M.F.A.M.

Close more clients with B.A.M.F.A.M.

A motto has caught on around our office, and we are seeing it spread to our MSP clients as well. The motto is “B.A.M.F.A.M.” which stands for “book a meeting from a meeting.”

/ January 28, 2019
Ask An MSP Expert: Why should we take a segmented approach to email marketing?

Ask An MSP Expert: Why should we take a segmented approach to email marketing?

Q: Our MSP wants to take a different approach to its email marketing strategy. We have heard about the benefits of taking a segmented approach to email marketing, but we don’t know how to begin. Do you have any tips...

/ January 28, 2019
Tech Time Warp: Microsoft takes down the Waladec botnet

Tech Time Warp: Microsoft takes down the Waladec botnet

Waladec would be just another botnet that churned out spam if it weren’t for Microsoft’s groundbreaking approach to stop it. The botnet — which first began noticeably proliferating in January 2009 — was sending 1.5 billion spam messages daily. Microsoft’s...

/ January 25, 2019
Survey highlights need for data sanitization services for outdated IT equipment

Survey highlights need for data sanitization services for outdated IT equipment

A global survey of 600 data center professionals published by Blancco Technology Group, a provider of data erasure tools, suggests that there is a major opportunity for managed service providers (MSPs) to create a practice around helping IT organizations retire...

/ January 24, 2019
How to put more jingle in your pocket by staying in touch with your clients

How to put more jingle in your pocket by staying in touch with your clients

I have long stated and taught the importance of FREQUENT and MEANINGFUL communication with your clients, as well as key strategic partners and centers of influence (association directors, sponsors, referral partners, etc.). Practically every business I know fails to do...

/ January 23, 2019
The case for micro-segmentation

The case for micro-segmentation

A recent report by BCC Research shows that the MSP market in the United States will grow from $62.0 billion in 2017 to $94.5 billion in 2021. While banking, insurance, and financial industries continue to dominate an MSP’s clientele, the...

/ January 23, 2019