Month: January 2019

OK – you’re an MSP. Now what?

OK – you’re an MSP. Now what?

MSPs have varied prospect bases. Some focus on servicing large enterprises where the effective decision maker is a technical person or group. But for the many MSPs that target small and medium enterprises (SMEs), there is often a completely different...

/ January 16, 2019
Retail sector emerges as a larger opportunity for MSPs

Retail sector emerges as a larger opportunity for MSPs

Many managed service providers (MSPs) initially got their start by providing support for point-of-sale (PoS) systems and digital signage deployed in retail outlets that are difficult for internal IT organizations short on staff to support. As IT continues to evolve...

/ January 15, 2019
Ask an MSP Expert: How do we protect our healthcare clients’ data?

Ask an MSP Expert: How do we protect our healthcare clients’ data?

Q: We have a growing number of healthcare clients. Maintaining their security used to be not that much different from our other customers, but with the explosion of IoT, there are so many more threats that they are susceptible to....

/ January 14, 2019 / 1 Comment
3 leadership books every MSP should read

3 leadership books every MSP should read

An integral aspect of any business is looking for new ways and ideas on how to improve your business practices from within. If your MSP can accomplish this, every area of the business will benefit — from customer satisfaction to...

/ January 14, 2019
How to keep your clients going should disaster strike

How to keep your clients going should disaster strike

We all know that bad stuff can happen to good clients. It could involve a massive weather event closing down offices, or perhaps a cyber security incident that takes down a network. Perhaps there could even be war or political...

/ January 11, 2019
Tech Time Warp: The brothers behind the “Brain” PC virus

Tech Time Warp: The brothers behind the “Brain” PC virus

Over the years, the motives for malware creation have ranged from simple curiosity to monetary gain. In the case of the Alvi brothers from Pakistan, it was revenge, dished up on a floppy disk.

/ January 11, 2019
5G network opportunity starts to come into focus for MSPs at CES

5G network opportunity starts to come into focus for MSPs at CES

5G networking was all the rage this week at the Consumer Electronics Show (CES). Despite all the sound and fury emanating from providers of carrier services and manufacturers of processors, such as Intel, very little has changed in terms of...

/ January 10, 2019
Why unsubscribes are actually a GOOD thing for your MSP’s email marketing list

Why unsubscribes are actually a GOOD thing for your MSP’s email marketing list

The other day, I was on a conference call with one of my regular MSP marketing clients. I consider them as someone who I’ve had a great relationship with over the past few years. We were preparing a new email...

/ January 9, 2019
Malicious memes?

Malicious memes?

We’ve all seen them and laughed at them. There’s “Grumpy Cat” or “Be Like Bill.”  In some cases, these memes have racked up over a billion views. That’s almost 20 percent of the world’s population who have been “dancing like the...

/ January 9, 2019 / 1 Comment
Shifting IT infrastructure landscape ultimately favors the MSP

Shifting IT infrastructure landscape ultimately favors the MSP

A new survey of 500 IT professionals published by INAP, a provider of managed services, suggests the rate at which application workloads will be shifting away from on-premises IT environments in 2019 is about to accelerate. The INAP survey finds...

/ January 8, 2019