Month: May 2019

Tech Time Warp: The slow rise of video phones

Tech Time Warp: The slow rise of video phones

Chances are you’ve used Zoom, Skype, or FaceTime in the past week. Video-conferencing is so entrenched in modern life, it’s hard to understand why a May 30, 1996, announcement by AT&T and Intel about their new PC-based videophone left some...

/ May 31, 2019
The three things MSP buyers are looking for that are not “low price”

The three things MSP buyers are looking for that are not “low price”

At Boot Camp, I shared the research I’d compiled on what clients want from their IT provider. This research was based on examining the responses to a testimonial request e-mail we have our MSP clients send to their best clients....

/ May 30, 2019
Increased complexity pushes internal IT teams closer to the breaking point

Increased complexity pushes internal IT teams closer to the breaking point

The decision to rely on a managed service provider (MSP) often comes down to the IT skills, or lack thereof, any organization has at hand. The more complex the IT environment, the thinner the level of expertise that can be...

/ May 30, 2019
Building a defense from social engineering attacks

Building a defense from social engineering attacks

Last week Smarter MSP examined the security threat that social engineering poses to organizations  of all sizes. Social engineering is a technique that hackers use to gain access to  an organization’s network, without having to break down the metaphorical door....

/ May 29, 2019
Survey finds large appetite for SD-WAN change among IT executives

Survey finds large appetite for SD-WAN change among IT executives

Software-defined wide area networking (SD-WANs) remains one of the fastest growing sectors in IT. In fact, a new survey of 400 IT executives published by Cato Networks, an SD-WAN service delivered via the cloud, indicates that 44 percent of respondents...

/ May 28, 2019
Growth Hacking for MSPs: Resource Utilization

Growth Hacking for MSPs: Resource Utilization

A trend that I’ve noticed recently in managed services is that companies are struggling to earn a consistent profit, and/or have cash flow issues, often times appear to be over-staffed on their front-line. There are times when your team is...

/ May 27, 2019
Ask an MSP Expert: What are some different pricing strategies to consider?

Ask an MSP Expert: What are some different pricing strategies to consider?

Q: There seems to be a lot of different opinions on how we should price our offering.  How can we determine what the right pricing strategy is for our MSP business? Setting a pricing strategy is a critical process for...

/ May 27, 2019
Buy or die – long term prospecting

Buy or die – long term prospecting

Recently, Managed Sales Pros has closed two new clients. What’s special about these engagements?  Nothing, except that we’ve been pursuing both clients for around four years. The value of those clients totaled about 42,000 in MRR. A decent win, that...

/ May 24, 2019 / 1 Comment
Tech Time Warp: Prince Philip’s inbox gets hacked

Tech Time Warp: Prince Philip’s inbox gets hacked

Harry and Meghan might grab headlines for their privacy settlements and use of social media, but the younger royals are hardly breaking new ground. You might say they’re just following in the family’s footsteps. In 1985, two hackers were arrested...

/ May 24, 2019
Need for zero-trust IT environments bodes well for MSPs

Need for zero-trust IT environments bodes well for MSPs

As part of a concerted effort to improve their overall cybersecurity posture, most organizations are now moving towards building a true zero-trust IT environment. After years of pursuing a hodgepodge approach to IT, organizations are starting to realize that a...

/ May 23, 2019