Month: September 2019
Barracuda launches MSP business in Australia and New Zealand
We’re excited to announce that we’re expanding our investment in the Australian and New Zealand markets with the launch of our MSP business in both countries. These are very important markets for Barracuda, as we continue to extend our position...
Gartner analyst lifts veil on IT solution purchasing processes
At the 2019 UK London Managed Services & Hosting Summit this week, a Gartner analyst delivered some “good news.” Gartner research director Mark Paine told conference attendees it’s now only taking customers 50 percent longer to buy an IT solution,...
MSPs should start investing in the banking industry
Financial firms have long been at the forefront of malware attacks. In fact, a report released this year shows that a full 25 percent of attacks are aimed at businesses in the finance industry. The reasons for “virtual bank robberies”...
Long road to achieving GDPR compliance still lies ahead
A survey of 1,263 IT professionals conducted by the Ponemon Institute, on behalf of the law firm McDermott Will & Emery LLP, suggests that even some of the best laid plans to comply with the General Data Protection Rule (GDPR)...
Helping SMBs comply with GDPR and other privacy laws
As cybersecurity incidents continue to increase globally, governments are starting to step in to protect their citizen’s personally identifiable information (PII). GDPR went into effect in the EU last year and the California Consumer Privacy Act (CCPA), which is set to launch on...
Ask an MSP Expert: Should I outsource NOC and Help Desk services?
Q: My managed service business is at a stage where we need more technicians to focus on resolving support tickets and provide help desk support. I am debating between hiring a Level 1 help desk agent or outsource to a...
Tech Time Warp: Bank of America introduces ERMA and revolutionizes checking
It’s easy to write checks off as passé, but according to Next Gen Personal Finance, the average American still writes 38 checks a year. Next time you pull out your checkbook, consider the extraordinary staying power of checking technology, which...
MSPs need to embrace Kubernetes to drive hybrid cloud computing
Hybrid cloud computing seems to be one of those goals everyone wants to achieve, but no one is quite sure how to accomplish. Most cloud computing platforms are managed today in isolation from one another. If a managed service provider...
MSPs can go to the dogs
Everyone knows about the importance of safeguarding health data, and the incredible connectivity that is transforming healthcare. Hospitals and doctors’ offices are now cyber hubs dispensing medical wearables, promoting telemedicine, and building connected clinics. However, in their rush to corner...
Survey highlights growing shift in IT attitude among customers
When it comes to prospective customers, managed service providers (MSPs) often find themselves trying to navigate between two extremes. On one hand, there are organizations with highly competent IT teams that feel they are the equal with MSPs in terms...