Month: January 2020

Combat BEC attacks with AI and security awareness training

Combat BEC attacks with AI and security awareness training

Over time, cyber criminals have had to get more creative with their tactics. Cyber attacks have evolved from spam and malware to phishing, and now spear phishing, defined as, “fraudulently sending emails from a known or trusted sender to induce...

/ January 31, 2020
Tech Time Warp: Remembering the commercials of the “Dot-Com” Bowl

Tech Time Warp: Remembering the commercials of the “Dot-Com” Bowl

As we await the premiere of Facebook’s first Super Bowl commercial — a 60-second feel-good spot featuring Chris Rock and promoting the benefits of Groups — it’s easy to get nostalgic about a time 20 years ago when the internet...

/ January 31, 2020
The risks of state-sponsored cyberattacks are rising

The risks of state-sponsored cyberattacks are rising

When tensions between Iran and the United States threatened to spill over into an all-out war, concern immediately turned towards state-sponsored cyberattacks. Tom Reagan, U.S. cyber practice leader at Marsh, an insurance brokerage and risk management consulting firm, told CNBC...

/ January 30, 2020
Talent crunch gets tighter as IT salaries rose sharply in 2019

Talent crunch gets tighter as IT salaries rose sharply in 2019

Most IT service providers are competing against much larger organizations for a very finite amount of IT talent. The trouble is finding and retaining IT talent keeps getting more expensive. The annual free global survey of 12,200 IT professionals published...

/ January 29, 2020
Ask an MSP Expert: Should I warm up my leads before calling them?

Ask an MSP Expert: Should I warm up my leads before calling them?

Q: Our recurring revenue continues to grow, but we are struggling to maintain a steady pipeline. This year, we want to implement a stable cold calling plan. Do you have any suggestions to help us be successful? Should we warm...

/ January 28, 2020
Rely on uncommon effort for success, not a random stroke of luck

Rely on uncommon effort for success, not a random stroke of luck

Failure to properly manage your sales pipeline creates sluggish growth. The concept seems obvious, but it’s a trap everyone falls into — including our company. We recently noticed that business was going well, but our onboarding workload had slowed considerably....

/ January 27, 2020
Jeff Bezos’s phone proves hacks can happen to anyone

Jeff Bezos’s phone proves hacks can happen to anyone

News emerged this week that Amazon’s CEO, Jeff Bezos had his phone hacked. Regardless of what you think of all that drama, it is yet another example that nobody is completely secure. Despite the financial and technology resources Bezos has,...

/ January 24, 2020
Tech Time Warp: Bagle worm spreads through its simplicity

Tech Time Warp: Bagle worm spreads through its simplicity

On Jan. 18, 2004, computer users were served a “bagle” that would ruin anyone’s appetite. Also known as the “Beagle” worm, Bagle does not refer to the popular breakfast food that it shares a pronunciation with, despite their different spellings....

/ January 24, 2020
Start the new year with improved password hygiene

Start the new year with improved password hygiene

It took a long time, but I finally started changing my passwords on a regular basis. Previously, I viewed a familiar password as akin to Mom’s mac and cheese: easy comfort for the cyber soul. A hacker would never breach...

/ January 23, 2020
Simplified onboarding helps MSP establish positive track record

Simplified onboarding helps MSP establish positive track record

Golden West Technologies delivers managed security, infrastructure, wide-area networking, and unified communications services to small and medium businesses in western South Dakota. The Rapid City-based company serves state and local governments, banking, healthcare, education, mining, manufacturing and Native American tribal...

/ January 23, 2020