Month: January 2020

Tech Time Warp: Remembering the commercials of the “Dot-Com” Bowl

Tech Time Warp: Remembering the commercials of the “Dot-Com” Bowl

As we await the premiere of Facebook’s first Super Bowl commercial — a 60-second feel-good spot featuring Chris Rock and promoting the benefits of Groups — it’s easy to get nostalgic about a time 20 years ago when the internet...

/ January 31, 2020
The risks of state-sponsored cyberattacks are rising

The risks of state-sponsored cyberattacks are rising

When tensions between Iran and the United States threatened to spill over into an all-out war, concern immediately turned towards state-sponsored cyberattacks. Tom Reagan, U.S. cyber practice leader at Marsh, an insurance brokerage and risk management consulting firm, told CNBC...

/ January 30, 2020
Talent crunch gets tighter as IT salaries rose sharply in 2019

Talent crunch gets tighter as IT salaries rose sharply in 2019

Most IT service providers are competing against much larger organizations for a very finite amount of IT talent. The trouble is finding and retaining IT talent keeps getting more expensive. The annual free global survey of 12,200 IT professionals published...

/ January 29, 2020
Ask an MSP Expert: Should I warm up my leads before calling them?

Ask an MSP Expert: Should I warm up my leads before calling them?

Q: Our recurring revenue continues to grow, but we are struggling to maintain a steady pipeline. This year, we want to implement a stable cold calling plan. Do you have any suggestions to help us be successful? Should we warm...

/ January 28, 2020
Rely on uncommon effort for success, not a random stroke of luck

Rely on uncommon effort for success, not a random stroke of luck

Failure to properly manage your sales pipeline creates sluggish growth. The concept seems obvious, but it’s a trap everyone falls into — including our company. We recently noticed that business was going well, but our onboarding workload had slowed considerably....

/ January 27, 2020
Jeff Bezos’s phone proves hacks can happen to anyone

Jeff Bezos’s phone proves hacks can happen to anyone

News emerged this week that Amazon’s CEO, Jeff Bezos had his phone hacked. Regardless of what you think of all that drama, it is yet another example that nobody is completely secure. Despite the financial and technology resources Bezos has,...

/ January 24, 2020
Tech Time Warp: Bagle worm spreads through its simplicity

Tech Time Warp: Bagle worm spreads through its simplicity

On Jan. 18, 2004, computer users were served a “bagle” that would ruin anyone’s appetite. Also known as the “Beagle” worm, Bagle does not refer to the popular breakfast food that it shares a pronunciation with, despite their different spellings....

/ January 24, 2020
Start the new year with improved password hygiene

Start the new year with improved password hygiene

It took a long time, but I finally started changing my passwords on a regular basis. Previously, I viewed a familiar password as akin to Mom’s mac and cheese: easy comfort for the cyber soul. A hacker would never breach...

/ January 23, 2020
Reliance on managed security services will increase in 2020

Reliance on managed security services will increase in 2020

A survey of 1,536 cybersecurity professionals suggests that 2020 will prove to be a big year in terms of managed security services adoption. The report, published by Cynet, a provider of a platform for managing data breaches, finds that the...

/ January 22, 2020
MSP Metric: Help desk ticket differential (+/-)

MSP Metric: Help desk ticket differential (+/-)

One of the biggest struggles in our company’s early years of selling managed services was in the control of ticket flow through our Help Desk. For a while, it appeared that the amount of tickets in our queue kept growing...

/ January 22, 2020