Month: July 2020
Salesforce Research: Workers see a hybrid work/office future
Employees are starting to return to the office, either partially or fully depending on their unique situations, and as an MSP you might be seeing that happen with your customers. This begs the question what will going back to the...
Ask an MSP Expert: How can an RMM tool help my MSP business?
Q: I am a relatively new MSP, with two technicians who are keeping up with the demand of several customers. My techs have been asking for a remote monitoring and management tool. Is this necessary, and how can an RMM...
Tech Time Warp: Daniel McCacken helps spawn FORTRAN
Here’s an early birthday salute to the late Daniel McCracken, author of the definitive textbooks on FORTRAN. McCracken, who passed away in 2011, would have turned 90 on July 23. He wrote 26 books, including the first textbook on FORTRAN...
Lateral movement cyberattacks remain relevant
As the pandemic rages around the world and workers continue to hunker down remotely, it seems as everything has changed. Yet, in some ways, the old adage – the more things change, the more they stay the same – still...
In defense of MSP cybersecurity, as number of alerts rise
It seems like about once a month now some government agency somewhere discovers there might be a potential issue with the cybersecurity of a managed service provider (MSP). The latest warning comes from the U.S. Secret Service, which sent out...
Your MSP isn’t all about price
As someone who spends a lot of time talking and writing about how managed services providers (MSPs) need to make their messaging all about the raw value they’re able to offer their prospects, I hear a lot of people say...
Documenting processes is more important than ever
In the work-from-home era it is more important now than ever to have clearly defined workflows and processes. In many cases, it is no longer possible for employees to simply walk over to the next desk and ask a colleague...
Cybersecurity Threat Advisory: Cisco Small Business Switches RCE (CVE-2020-3297)
Advisory Overview Cisco Systems is warning its customers about a Remote Code Execution (RCE) vulnerability in its line of small business switches. Please be aware that end of life (EOL) products will not be patched (see table below). SKOUT advises...
Three tips for prospecting for your MSP post-pandemic
Before COVID-19, managed services prospecting was challenging for MSP business owners. Selling in a displacement market (a market in which, real or perceived, your potential buyer already has a solution, and you’d like to replace it, or “displace” their current...
Helping technicians deliver onsite IT support during COVID-19
Q: As an MSP owner, what can I do to help my technicians deliver IT support during COVID-19 safely, while still meeting client needs? As many workers continue to be fully-remote, IT service companies are finding themselves forced to send...