These days, everyone is talking about COVID-19 – and rightfully so. This global pandemic escalated in a matter of weeks and has drastically changed how businesses operate. In the managed services provider community, we have seen many MSPs step up to the plate and make tremendous strides to help their SMB customers shift their workforce to operate remotely.

While this can present numerous challenges, MSPs have been able persevere and help their SMB customers adapt. To dive into how MSPs were able to achieve this, and discover what challenges they had to overcome, we spoke to a panel of experts from various corners of the globe.

Meet our panel of experts

To facilitate this conversation, Kevin Williams, technology expert and journalist for the New York Times, Washington Post,, and USA Today, asks riveting questions to understand the impact and how businesses are responding. He is joined by Tom Lawrence and Hussain Aldawood.

Tom Lawrence is the owner of Lawrence Technology Systems, an MSP located in Southgate, Michigan. Lawrence counts manufacturing, transportation, and healthcare verticals among his clients. He is also a frequent speaker and author on MSP issues.

Hussain Aldawood is based in Sydney, Australia and is the director of cybersecurity for GulfNet Solutions in Saudi Arabia, an international MSP. He is also a cybersecurity instructor at the University of Newcastle. Aldawood has studied social engineering extensively and is an expert on topics related to phishing and ransomware.

To hear what our panel of experts had to say about the ever-evolving IT landscape and how COVID-19 is impacting IT service businesses across the globe, listen to the recent podcast recording.

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Photo:  LightField Studios /Shutterstock.

Lauren Beliveau

Posted by Lauren Beliveau

Lauren is a content and product marketer with several years of experience in the IT channel. She has created and developed content that helps managed service providers grow their business, and has written many articles featured in SmarterMSP’s The MSP’s Bookshelf and Ask an MSP Expert series.

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