It’s a typical Tuesday morning commute: there’s bumper-to-bumper traffic, blue skies, and a lot on my mind. As I’m planning out my to-do list in my head, the one thing that keeps popping up in my mind is whether or not I closed the garage door. Maybe you have had a similar experience with this, “Did I remember to _____” type of thinking. Did you leave the iron on, did you turn off the stove, etc.?

Regardless, no matter how much you want to convince yourself that you have closed the door or shut off the iron, the uncertainty will irk you until you turn back to double-check. Now, maybe I’m a worrywart, because nine times out of ten, when I return home to double-check I find that the door is closed. But, what if, that ten percent of the time, when the door was left open, was also the time that someone with bad intentions came upon it?

This momentary lapse in memory is how I imagine IT service providers feel about implementing security patches for their customers. Even when you use a tool to roll out the latest security patch for your customer, you might wonder if it was updated on every device, if it was implemented correctly, and if it will protect your customers from being hit with vulnerabilities like WannaCry.

When it comes to security, it is better to be safe than sorry. While I might be okay leaving my garage door open for the day, you can’t throw caution to the wind on behalf of your customers – who trust you to cover any vulnerabilities, and ensure that patches are up to date. So, how can you be so certain that every device on your customers’ network has been properly updated?

Implementing an RMM tool that goes beyond patch management

One way to make sure patches are properly implemented, is to use a remote monitoring and management tool (RMM). Most RMM tools allow you to granularly apply patches to an entire network of devices at the same time.

Even better, Managed Workplace RMM can help you take your measures one step further. With its site security assessment, Managed Workplace can help partners identify which devices might need additional patches or which patches may have been missed. This granular assessment helps you quickly identify any security issues and remediate them before there is a problem. Through agent-less management and agent-less patching, partners can deploy a patch through the Onsite Manager without requiring a server grade OS on the Onsite Manager.

Its security capabilities go well beyond patching, it also allows IT service providers to assess vulnerabilities, secure weak points, monitor anomalies, inspect password policies, control backups of PCs and servers, manage Office 365 accounts, and recover data in the event of an attack – all within the platform. If you are interested in learning more about Managed Workplace and how a security-centric RMM can help your MSP business, register for our upcoming webinar.

During this session, Ken Bartlett, the RMM sales engineer manager at Barracuda MSP will give providers a first-hand look at some of the new features and capabilities of Managed Workplace. Learn how this RMM tool can help you transform your business and strengthen your customers’ security posture.

Photo: Rawpixel.com / Shutterstock.

Lauren Beliveau

Posted by Lauren Beliveau

Lauren is a content and product marketer with several years of experience in the IT channel. She has created and developed content that helps managed service providers grow their business, and has written many articles featured in SmarterMSP’s The MSP’s Bookshelf and Ask an MSP Expert series.

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