Results for: Ask an MSP Expert

Ask an MSP Expert: Best practices for cybersecurity hygiene

Ask an MSP Expert: Best practices for cybersecurity hygiene

Many managed service providers (MSPs) already know that cybersecurity is essential in today’s digitally transformed business environment. However, cybersecurity may have a different meaning depending on who you are speaking with inside your customer’s organization. To get the best advice...

/ July 27, 2022 / 5 Comments
Ask an MSP Expert: How email continuity can save an SMB customer

Ask an MSP Expert: How email continuity can save an SMB customer

Q: I understand the purpose of email continuity, but what makes it so valuable that my MSP should offer it to our customers? Which types of SMB customers will need email continuity the most? Email continuity is a very valuable...

/ April 25, 2022 / 9 Comments
Ask an MSP Expert: What is the best way to expand my security service offering? 

Ask an MSP Expert: What is the best way to expand my security service offering? 

Q: We are finding it harder than ever to protect our customers with the security solutions we currently offer. Not only are they generating a lot of alerts, many of which turn out to be false positives once my team...

/ April 18, 2022
Ask an MSP Expert: How can I stay ahead with social media?

Ask an MSP Expert: How can I stay ahead with social media?

It’s no secret that businesses continue to utilize social media more and more each day. With the consistent rise of consumer social media usage, why wouldn’t they? Whether they are writing reviews, reaching out for customer service, purchasing products, or...

/ April 15, 2022
Ask an MSP Expert: How can we streamline our patch management process?

Ask an MSP Expert: How can we streamline our patch management process?

Q: With the increase of cyber attacks and the growing remote workers, what are some best patch management practices to better protect my customers? Patch management serves as a key defense against cyber threats and is also required to ensure...

/ March 8, 2022
Ask an MSP Expert: Should my MSP have its own company vehicles?

Ask an MSP Expert: Should my MSP have its own company vehicles?

Q: I’m an MSP owner and business is booming. In fact, I’m planning on hiring two technicians to assist me in servicing customers. Should I have them take their own cars on service calls or should I purchase company vehicles?...

/ January 19, 2022
Sales team presentations
Ask an MSP Expert: How can my sales team get better at presenting?

Ask an MSP Expert: How can my sales team get better at presenting?

Q: I have recently onboarded a few new hires to our sales team. One area I’d like to provide some training on is giving presentations to clients and prospective clients. Are there tips I can share to help them be...

/ January 4, 2022
MSP Marketing | Ask an MSP Expert
Ask an MSP Expert: An overlooked MSP marketing tool

Ask an MSP Expert: An overlooked MSP marketing tool

Q: I want to grow my MSP business, but most marketing tactics appear to be outside of my budget. Do you have any ideas? MSPs have many tools at their disposal to generate new business: word-of-mouth, conferences, websites, trade shows,...

/ December 13, 2021
Ask an MSP Expert: How can I convince customers to add cloud backup?

Ask an MSP Expert: How can I convince customers to add cloud backup?

Q: As an MSP owner, I know how cloud backup serves a vital purpose for protecting my clients’ Microsoft Office 365 environment. How can I best convince my customers that cloud backup is required for Office 365 even if retention...

/ November 29, 2021 / 4 Comments
Ask an MSP Expert: The value of offering security assessments

Ask an MSP Expert: The value of offering security assessments

Q: What are some ways that we, as an MSP, can showcase the value of our managed security offering to our customers? The importance of a strong cybersecurity offering and maintaining a security-centric posture for MSP businesses is more important...

/ November 18, 2021 / 5 Comments