Category: Security

Ask an MSP Expert: What is conversation hijacking and how can I protect against it?

Ask an MSP Expert: What is conversation hijacking and how can I protect against it?

Q: Lately we have heard a lot about emerging conversation hijacking threats. What does conversation hijacking entail and how can my MSP business prevent it from negatively affecting our customers? Hackers and other bad actors are always inventing new methods...

/ March 30, 2020
MSP community starts to circle the cybersecurity wagons

MSP community starts to circle the cybersecurity wagons

It appears the managed services provider (MSP) community may finally be coming to the conclusion that it’s time to come to each other’s mutual aid, rather than hanging separately. CompTIA has announced it will be assuming the leadership of a...

/ March 25, 2020
Beyond phishing: Best practices for working from home

Beyond phishing: Best practices for working from home

Millions of workers worldwide are now finding themselves employed remotely. They are trying to keep the gears of earth’s economy turning, even as the COVID-19 causes many industries to halt. Working from home has created unfamiliar terrain for many people...

/ March 24, 2020
Ask an MSP Expert: How can my MSP keep data safe in a remote work environment?

Ask an MSP Expert: How can my MSP keep data safe in a remote work environment?

Q: Most of our clients have sent their workers home to work remotely due to the COVID-19 epidemic. How can we keep our technicians and our client’s data safe? The spread of COVID-19 has wreaked havoc on businesses across the...

/ March 23, 2020
The best and worst of data protection times are upon MSPs

The best and worst of data protection times are upon MSPs

A survey of nearly 1,000 IT professionals published finds that when it comes to data protection, it is truly the best and worst of times. Conducted by The Ponemon Institute on behalf of Experian, a provider of IT services, the...

/ March 18, 2020
Fileless malware is here to stay

Fileless malware is here to stay

With the focus on coronavirus, cybersecurity professionals can’t lose sight of virtual viruses. Just as biologically based threats evolve, so do virtual ones. For years, MSPs and cybersecurity experts devised defenses to intercept suspicious attachments harboring dangerous payloads. The attacks weren’t...

/ March 12, 2020
New chip flaws could create more headaches for MSPs

New chip flaws could create more headaches for MSPs

We saw two chip flaws emerge last week affecting both Intel and AMD. The problem with these particular flaws is that they are built into the chip architecture, which makes them challenging to patch. This isn’t the first time we’ve...

/ March 9, 2020
Tech Time Warp: MyLife virus tempts users with screensavers

Tech Time Warp: MyLife virus tempts users with screensavers

Sometimes a computer user gets tired of flying toasters. That was the gamble taken by the creators of MyLife, a worm with multiple variants infecting PCs in March and April 2002.

/ March 6, 2020
Cybersecurity at home: The growing residential MSP market

Cybersecurity at home: The growing residential MSP market

MSPs have been dipping their big toe in the residential managed services water for years. However, the convergence of value, customer convenience, and margins still hasn’t happened on a large scale. The global managed services market size is expected to...

/ March 5, 2020
Ask an MSP Expert: How can my MSP incorporate a “security-first” mindset into our offerings?

Ask an MSP Expert: How can my MSP incorporate a “security-first” mindset into our offerings?

Q: Security is an obvious focus for our MSP, but how do we encapsulate a “security-first” mindset into our offerings when we are building them? Nowadays, when you are constructing your MSP’s service offering, security needs to be front and...

/ March 2, 2020