Category: Tech Insight
Shift to the hybrid cloud drives increased reliance on MSPs
Just about everyone agrees that more application workloads will be moving into the cloud. The only real question now, is to what degree. A survey of 508 IT professionals conducted by Internap (INAP), a provider of managed services, finds that...
AWS re:Invent should have lots of news for MSPs
This week is AWS re:Invent, the company’s massive annual customer conference taking place in Las Vegas. It’s typically packed with news about new features and services, and you should be paying attention to what new stuff could benefit your clients...
Ten technology trends MSPs can be thankful for in 2019
The arrival of Thanksgiving once again presents an opportunity for managed service providers (MSPs) to take stock of the opportunities that lay before them. With the spirit of the holiday in mind, here are ten technology trends benefiting MSPs, as...
Ask an MSP Expert: What are some factors to consider before switching our RMM?
Q: My existing contract with my RMM vendor is coming up and I am contemplating on switching vendors. I want to make sure that I am using the best tool for my budget and needs. I manage roughly 500 endpoints...
Tech Time Warp: Pixar captures moviegoers’ hearts with computer animation
On November 22, 1995, the release of Toy Story not only introduced Woody and Buzz Lightyear to audiences, but also it represented the culmination of more than 16 years of work and innovation from some of the biggest names in...
Shift to network services on Kubernetes and containers is underway
Cloud-native container technologies are about to extensively transform networking services. At the KubeCon + CloudNativeCon 2019 conference earlier this week, a demonstration of how a software-defined wide area network (SD-WAN) network built on top of a Kubernetes cluster that accessed...
Adding AI to your IT help desk could make you more productive
Imagine it’s 10:00 pm and somehow you have managed to run over your laptop. Typically, that would mean a night of anxiety, waiting until the morning to contact your IT pro to start the process of replacing it. Now imagine...
Hybrid cloud computing opportunity starts to manifest for MSPs
Most IT organizations want to embrace hybrid cloud computing, but most are far away from achieving that goal. In fact, a survey of 2,650 IT professionals conducted by the research firm Vanson Bourne, on behalf of Nutanix, suggests a large...
Ask an MSP Expert: Is live chat right for your MSP?
Q: Our customers always applaud us for our quick, timely responses. Lately, we have been contemplating live chat to further accelerate our responses. After hearing various opinions from other MSPs, we are undecided on whether this is the best move...
Tech Time Warp: Alice and Bob, a couple with secrets
In general, a successful relationship is built on open communication, but in the case of famous technology couple Alice and Bob, secrets are a must.