Category: Tech Insight
SaaS management tools help keep cloud software under control
One thing we’ve learned over the last year is that SaaS is becoming more important than ever. It has allowed your clients to continue working, even when their offices might have shut down. As an MSP, you can point your...
Digital business transformation depends on managed integration
One of the things that organizations are starting to appreciate more is how pivotal managed integration capabilities are, when it comes to achieving any digital business transformation goal. The challenge they all face is that most organizations are not especially...
Tech Time Warp: Technology and the right to privacy
One of the great ironies of modern life: Technology has made life easier, but it’s also made life more complex. It’s great that location data has made the road atlas obsolete, but how much privacy can you reasonably expect when...
Hybrid clouds will require lots of external IT expertise
The rate at which organizations have been moving workloads to the cloud has clearly accelerated in the last year, primarily because the COVID-19 pandemic made it challenging to deploy applications in an on-premises IT environment. However, it’s not like on-premises...
Pioneers in Tech: The first African American PhD in Computer Science
The contributions of the Black community to technology history are only just beginning to be recognized, with “hidden figures” such as NASA’s Katherine Johnson finally receiving the accolades they deserve. Another tech pioneer that should be a household name is...
Data is still what keeps IT leaders up at night
The single most important attribute any managed services provider (MSP) can arguably have is empathy for their customers. If the customer doesn’t think their MSP is feeling their pain the odds that they will go find someone else who does,...
Insights for channel partners from Barracuda’s Channel Chiefs
Today CRN®, a brand of The Channel Company, announced its 2021 list of Channel Chiefs, and we’re excited to share that both Chad Lindsey, who is Sales Vice President, Americas Channels & Field Operations at Barracuda, and Neal Bradbury, who...
MSPs need to take charge of IT trends in the post COVID-19 era
One of the consistent themes that has emerged during the COVID-19 pandemic as it pertains to IT is that, rather than witnessing massive shifts in how IT is employed, there’s simply been an acceleration of adoption. Everything from videoconferencing to...
Helping clients understand the employee experience
Just about everyone has been asked to take a short survey after dealing with customer service or other employees. The idea behind these questionnaires is to make sure you were satisfied with the level of service you received. More importantly...
Tech Time Warp: Remembering the magic of GeoCities
Like so many relics of the internet, GeoCities is now a common punch line, as the pre-MySpace home of sparkly GIFs and questionable web design. But if you can shuck your too-cool-for-school UX eye, it’s no stretch to appreciate GeoCities...