Category: Better Business
Driving change: The role of AI agents in the channel ecosystem
A report published by the Futurum Group finds that artificial intelligence (AI) tools, applications, agents, and bots are being increasingly used to automate a range of tasks and processes across the channel, particularly in sales, finance, and partner management. AI...
Tip Tuesday: Creating premium ESG service packages
Many businesses incorporate specific environmental, social, and governance (ESG) goals into their overarching strategies. These principles offer managed service providers (MSPs) a promising market, as a solution that helps clients meet their ESG demands may appear more valuable than an...
Survey shows growing dependence on cloud partners
A survey of 1,800 senior IT decision-makers finds that more than half (52 percent) of respondents said their organization relies on professional services for specific cloud-related needs, with 28 percent being heavily dependent on professional cloud partners for all aspects...
An MSP’s guide to keeping up with phishing
Phishing has long been a primary tool in the hacker’s arsenal, but like military weapons, their tactics evolve. A phishing attempt in 2025 looks different from those in 2015, 2020, or even last year. Therefore, managed service providers (MSPs) must...
Survey shows AI initiatives are boosting opportunities for MSPs
A global survey of over 850 leaders of artificial intelligence (AI) initiatives conducted by The Futurum Group finds more than a quarter report their organization is wrestling with a skills shortage, with other challenges including legacy system integration (35 percent),...
2030 vision: The managed services market’s soaring to $730 billion
The global managed services market size is projected to grow at a 14.1 percent compound annual growth rate over the next five years, reaching $731.1 billion by 2030, according to a market forecast from Grand View Research, Inc. According to...
Global MSP Day 2025 is just a week away
Managed service providers (MSPs), your moment is here: Global MSP Day 2025 is just around the corner! On Thursday, June 5, we’re celebrating the pros who keep businesses running in an unpredictable, tech-driven world by solving problems, staying ahead of...
Overcoming top compliance challenges MSPs face
Managed service providers (MSPs) are at the intersection of IT support, cybersecurity, and, increasingly, regulatory compliance. Healthcare, finance, and tech clients now expect MSPs to do more than keep systems running. They rely on them to ensure audit readiness, adapt...
The MSP’s guide to creating a zero trust atmosphere
Zero trust in the workplace is typically a bad thing, fostering a culture of distrust and snitching. However, for managed service providers (MSPs), it is a good thing, at least when it comes to cybersecurity. Experts in the field say...
How MSPs can thrive in the era of data sovereignty
Since the cloud became a major platform for organizations, the issue of where and how data is stored and managed has become increasingly complex. Even small companies must navigate various legal regulations worldwide. For instance, laws like the EU’s GDPR...
