Category: Better Business
Ask an MSP Expert: Why don’t customers see value in my services?
Q: I do my best to keep my managed services customers happy, but I am not seeing the long-term client retention that I’d like to. How can I be more effective at showing my customers that our relationship is worth...
Demand for managed services shows signs of recovery
A report published this week by the technology research and advisory firm Information Services Group (ISG) shows global demand for managed services began to recover in the fourth quarter of 2020. In that quarter, annual contract value for managed services...
The difference between analytics and business intelligence
Many MSPs may not realize this, but with “actionable insights” they can strike GOLD! It’s only a matter of presenting the right data, at the right time, to the right people with the right device. Having insights that are actionable means that you...
MSPs enter 2021 holding their own
A single-digit increase in the percentage of IT budgets being allocated to managed services in 2021 may give managed service providers (MSPs) cause for concern, but within the context of larger IT spending patterns it would appear MSPs are holding...
Are Apple services the next big revenue opportunity for MSPs?
Apple device adoption in the enterprise is on the rise. This presents a new opportunity for MSPs who want to add new and profitable revenue streams to their businesses. If you primarily consult for Windows-based organizations, offering Apple device management...
Business planning is more important today than ever
I’ve always been passionate about motivating business leaders to prioritize business planning, but this year, I’m a bit more vocal about the topic than usual (if you can believe it). So many things in our landscape are changing at once:...
How can I demonstrate more value to managed service customers?
Q: My MSP has had trouble in maintaining customer satisfaction customers. What part of our partnership, beyond our traditional delivery of services, should we highlight to demonstrate our value to their SMB businesses? Many managed service providers (MSPs) are initially...
AWS Channel Chief sees evolving relationships with MSPs
If a three week online AWS re:Invent conference leaves managed service provider (MSPs) with any impression at all, it’s that the relationship with the world’s largest provider of cloud services is continually evolving. In the last week and half alone,...
IT spending shows signs of recovery going into 2021
CompTIA has published its annual report for the IT industry, which suggests that spending on IT is starting to return to historic levels. The CompTIA report, in fact, cites data from International Data Corp (IDC) projecting that global IT revenue...
Harnessing courage to spark innovation
The development of the iPhone is the perfect intersection of innovation, speed, and courage. Those three characteristics are important for MSPs too. They have the potential to propel MSPs from being good at what they do, to being great. Those...