Category: Better Business
Survey identifies data protection as top service being delivered by third-parties
A survey of 110 IT decision-makers based in the U.S. suggests that the reliance on third-party IT services is starting to increase as IT becomes more complex. Conducted by US Signal, a provider of data center services, the survey finds...
Ask an MSP Expert: How can my MSP keep up with the regulatory landscape for data protection?
Q: The regulatory landscape is continually changing, and I know that the price for inadvertently running afoul of a data law can be steep. What are the best ways to stay on top of the rapidly changing regulatory landscape for...
How to become your vendor’s favourite MSP partner
When I’m helping IT Solution Providers and Managed Service Providers (MSPs), I often ask them the question, “What is your relationship like with your vendor partners?” They often look at me blankly or reply, “What relationship?” If you want to...
Compliance mandates provide a boon to MSPs
Most business executives are not especially fond of regulations. However, it turns out the need to comply with a myriad of regulations has been something of a boon to managed service providers (MSPs). A survey of 50 MSPs conducted by...
Talent crunch gets tighter as IT salaries rose sharply in 2019
Most IT service providers are competing against much larger organizations for a very finite amount of IT talent. The trouble is finding and retaining IT talent keeps getting more expensive. The annual free global survey of 12,200 IT professionals published...
MSP Metric: Help desk ticket differential (+/-)
One of the biggest struggles in our company’s early years of selling managed services was in the control of ticket flow through our Help Desk. For a while, it appeared that the amount of tickets in our queue kept growing...
It’s a metadata world
As mentioned in a previous piece, it is critically important for an MSP to ensure that its services are adequately advertised to attract more customers. This can be through emails, paper-based adverts, or whatever, saying “this is what our service...
Ask an MSP Expert: How can I efficiently manage my IT help desk tickets?
Q: As my MSP continues to grow, we’re receiving more support tickets, and it can be hard to keep up. We need a more organized process for responding to support calls. How can we streamline the ticketing process to be...
How MSPs can go beyond surviving, to thriving
The competitive landscape for MSPs is evolving rapidly. Let’s start with the perspective that matters the most — that of your clients. They are human, like you and me, and we are all becoming less patient and forgiving of services...
MSP metric: Profit and loss by contract
When our managed services company made the commitment to growing the business and stabilizing our profit margins, we knew that we were going to have to leave some customers behind. This is one of the most difficult things to do,...