Category: Better Business

Ask an MSP Expert: How can we better position new products and services?

Ask an MSP Expert: How can we better position new products and services?

Q: We are a fast-paced IT service provider. We are constantly bringing on new customers and adding new solutions to our portfolio. This often presents challenges with communicating new services between our teams—specifically our technical engineers and our sales staff....

/ October 8, 2018
Ask an MSP Expert: How can we expand our IT service business internationally?

Ask an MSP Expert: How can we expand our IT service business internationally?

Q:  The managed service business is very competitive and sometimes the United States feels saturated with IT providers. My business is strong and I’m primed to grow it. Are there any options for expanding internationally? Good question! For insights on...

/ October 1, 2018
Ask an MSP Expert: How can we proactively plan for the next storm?

Ask an MSP Expert: How can we proactively plan for the next storm?

Q: Luckily, our area wasn’t affected by Hurricane Florence — but we might not be so lucky next time. What are some steps we can take to ensure that our SMBs have foolproof disaster recovery plans in place?  Natural disasters...

/ September 24, 2018
Clive Longbottom: When selling MSP services is like selling a house

Clive Longbottom: When selling MSP services is like selling a house

I’ll start with a bold statement: being an MSP salesperson is like being a real estate agent. Hold on – don’t stop reading: there is a reason for such a statement. Any real estate agent will tell you what a...

/ September 20, 2018
block time billing
Block-time billing as a stepping stone to managed services

Block-time billing as a stepping stone to managed services

In my previous two articles, I’ve shared my thoughts on why should you move to the managed services model and also written on how to understand which of your existing clients will move to managed services. But for many IT...

/ September 12, 2018 / 1 Comment
Ask an MSP Expert: Navigating the bid process for government clients

Ask an MSP Expert: Navigating the bid process for government clients

Q:  My MSP has never gone after government business, I have wanted to, but I keep getting scared away by the whole bidding process. How complicated is it? An excellent MSP opportunity may be hiding in plain sight. Many MSPs...

/ September 10, 2018
Ask an MSP Expert: How to effectively manage multiple teams

Ask an MSP Expert: How to effectively manage multiple teams

Q: In the past year, we’ve gone from a three-person team to a team of 13. I have a technical background, but now I’m running several different teams within my MSP business. How can I effectively manage multiple teams? No...

/ September 3, 2018
A vendor’s perspective: 4 ways to distinguish a good MSP from a great one

A vendor’s perspective: 4 ways to distinguish a good MSP from a great one

What sets apart the most outstanding MSPs goes beyond just business acumen, customer empathy, and technology expertise. As important as these factors are, what I’ve observed – now from many years in the channel – to be even more valuable...

/ August 30, 2018 / 2 Comments
Ask an MSP Expert: When should I make the transition to MSP?

Ask an MSP Expert: When should I make the transition to MSP?

Q: I keep hearing that the industry is moving toward a managed services model. I’m not convinced I should take the leap. How do I know when I’m ready to make the transition to become a managed services provider? What...

/ August 13, 2018
Move to managed services
Richard Tubb: How to understand which of your existing clients will move to managed services

Richard Tubb: How to understand which of your existing clients will move to managed services

Using the managed service model instead of the traditional break/fix model of selling time for money is a no-brainer. But what is more challenging is working out *how* to sell this new model to existing clients. We’re going to look...

/ August 6, 2018