Category: Better Business

Pandemic plans for businesses: How can I help my SMB customers prepare?

Pandemic plans for businesses: How can I help my SMB customers prepare?

During flu season, it’s only natural to prioritize health. We tend to eat better, exercise more, and make an extra effort to remember our daily vitamins. But when sickness hits on a global scale, it’s not enough to focus on...

/ April 2, 2020
Ten things MSPs should focus on to mitigate economic downturn caused by COVID-19

Ten things MSPs should focus on to mitigate economic downturn caused by COVID-19

The COVID-19 pandemic is clearly driving a wave of economic disruption from which no managed services provider (MSP) will be immune. However, as organizations move to implement business continuity plans, many of them are turning to MSPs. In fact, there...

/ April 1, 2020
Churches: an overlooked MSP client base with unmet security needs

Churches: an overlooked MSP client base with unmet security needs

As the world becomes increasingly connected, and cybersecurity needs more prevalent, there may be one place your MSP is still overlooking: churches. There are over 400,000 churches in the United States. Most churches (apart from Amish ones) need some level...

/ March 19, 2020
Best practices for managing a remote workforce during an emergency

Best practices for managing a remote workforce during an emergency

The idea of promoting remote work has gained traction across businesses of all sizes. It provides flexibility to colleagues and creates a workforce without limits to city, state, or country. Offering this option to employees is a nice perk and...

/ March 18, 2020 / 6 Comments
MSPs need to help clients update business continuity plans ASAP

MSPs need to help clients update business continuity plans ASAP

Managed service providers (MSPs) have a lot more to share than they realize when it comes to teaching organizations how to work remotely. Beyond providing secure connectivity, many MSPs tend to have large amounts of expertise in maintaining business continuity...

/ March 18, 2020
Ask an MSP Expert: How should my MSP go about offering health insurance to my employees?

Ask an MSP Expert: How should my MSP go about offering health insurance to my employees?

Q: My MSP is rapidly growing. When should I start offering my technician and office staff health insurance and what are the best ways to start exploring my options? As an MSP, you are accustomed to answering questions about patching...

/ March 17, 2020
Ask an MSP Expert: What are some common HIPAA missteps and how can my MSP avoid them?

Ask an MSP Expert: What are some common HIPAA missteps and how can my MSP avoid them?

Q: My MSP partners with clients that frequently work with sensitive medical data that falls under HIPAA protections. How can my MSP ensure that this data remains protected and that our clients are not subjected to penalties from HIPAA? Despite...

/ March 10, 2020
The new way to look at managed services

The new way to look at managed services

Have any of these thoughts about your MSP business recently crossed your mind? “I’m not able to charge a rate that serves my business well.” “I’m absorbing all the security risks for my client without increasing the cost.” “I’m unable...

/ March 5, 2020
How to structure your MSP alliances with other technology companies

How to structure your MSP alliances with other technology companies

I recently wrote an article for SmarterMSP on why your MSP should build strategic alliances, which received a lot of good feedback. Managed Service Providers (MSPs) were intrigued at the concept of building strategic alliances (or “buddying up”) with other...

/ March 3, 2020 / 10 Comments
MSP Metric: Customer lifetime value (LTV)

MSP Metric: Customer lifetime value (LTV)

As providers of various SaaS products, MSPs sometimes feel “stuck in the middle,” providing the sales and front-line support for such products in exchange for a considerably small margin. We rely heavily on these products and I have always wondered...

/ February 25, 2020