Category: Better Business

AI
Should you be worried about copyr(AI)ght?

Should you be worried about copyr(AI)ght?

In previous articles, I’ve covered much of the good and evil around artificial intelligence (AI). An area that I haven’t covered is the impact of copyright on the use of AI. UK and EU tackle AI copyright In the UK,...

/ July 2, 2025
Building client trust: Strategies to prove security and compliance

Building client trust: Strategies to prove security and compliance

Client trust is one of the most valuable assets a managed service provider (MSP) can earn. As clients become more informed about cybersecurity and more cautious in choosing their providers, it’s no longer enough to say you’re secured – you...

/ June 25, 2025
AI
Driving change: The role of AI agents in the channel ecosystem

Driving change: The role of AI agents in the channel ecosystem

A report published by the Futurum Group finds that artificial intelligence (AI) tools, applications, agents, and bots are being increasingly used to automate a range of tasks and processes across the channel, particularly in sales, finance, and partner management. AI...

/ June 19, 2025
Tip Tuesday
Tip Tuesday: Creating premium ESG service packages

Tip Tuesday: Creating premium ESG service packages

Many businesses incorporate specific environmental, social, and governance (ESG) goals into their overarching strategies. These principles offer managed service providers (MSPs) a promising market, as a solution that helps clients meet their ESG demands may appear more valuable than an...

/ June 17, 2025
cloud partnerships
Survey shows growing dependence on cloud partners

Survey shows growing dependence on cloud partners

A survey of 1,800 senior IT decision-makers finds that more than half (52 percent) of respondents said their organization relies on professional services for specific cloud-related needs, with 28 percent being heavily dependent on professional cloud partners for all aspects...

/ June 12, 2025
phishing
An MSP’s guide to keeping up with phishing

An MSP’s guide to keeping up with phishing

Phishing has long been a primary tool in the hacker’s arsenal, but like military weapons, their tactics evolve. A phishing attempt in 2025 looks different from those in 2015, 2020, or even last year. Therefore, managed service providers (MSPs) must...

/ June 10, 2025
AI
Survey shows AI initiatives are boosting opportunities for MSPs

Survey shows AI initiatives are boosting opportunities for MSPs

A global survey of over 850 leaders of artificial intelligence (AI) initiatives conducted by The Futurum Group finds more than a quarter report their organization is wrestling with a skills shortage, with other challenges including legacy system integration (35 percent),...

/ June 5, 2025
2030 vision: The managed services market’s soaring to $730 billion

2030 vision: The managed services market’s soaring to $730 billion

The global managed services market size is projected to grow at a 14.1 percent compound annual growth rate over the next five years, reaching $731.1 billion by 2030, according to a market forecast from Grand View Research, Inc. According to...

/ May 29, 2025
Global MSP Day
Global MSP Day 2025 is just a week away

Global MSP Day 2025 is just a week away

Managed service providers (MSPs), your moment is here: Global MSP Day 2025 is just around the corner! On Thursday, June 5, we’re celebrating the pros who keep businesses running in an unpredictable, tech-driven world by solving problems, staying ahead of...

/ May 28, 2025
Overcoming top compliance challenges MSPs face

Overcoming top compliance challenges MSPs face

Managed service providers (MSPs) are at the intersection of IT support, cybersecurity, and, increasingly, regulatory compliance. Healthcare, finance, and tech clients now expect MSPs to do more than keep systems running. They rely on them to ensure audit readiness, adapt...

/ May 27, 2025