Tag: AI

Machine learning, deep learning, and artificial intelligence

Machine learning, deep learning, and artificial intelligence

MSP platforms by nature, are ‘chatty.’ Data is being created, not only by the customers using the platform, but by the platform itself. Every device creates data, and it is generally held in some form of syslog data log. Some...

/ March 31, 2020
AI could help make your clients more secure

AI could help make your clients more secure

There are so many security threats coming at us from all sides. It’s beyond our ability to keep up without the help of technology. Today, that means using artificial intelligence to help understand and scan for issues. As technology continues...

/ March 2, 2020
Cybersecurity opportunities for MSPs in 2020

Cybersecurity opportunities for MSPs in 2020

Buckle up because 2020 promises to be quite a ride for MSPs that offer cybersecurity services. The MSP Expo, the annual gathering of stakeholders from across the spectrum, has declared that “2020 will be the year of MSP cybersecurity.” We...

/ January 2, 2020
The top 5 cybersecurity takeaways from 2019

The top 5 cybersecurity takeaways from 2019

The eggnog is freshly made, the presents are wrapped, and holiday cheer is here. Meanwhile, the MSP maintaining the North Pole network has been busy keeping the servers from crashing and hackers from breaching the wish lists. So now is...

/ December 25, 2019
Adding AI to your IT help desk could make you more productive

Adding AI to your IT help desk could make you more productive

Imagine it’s 10:00 pm and somehow you have managed to run over your laptop. Typically, that would mean a night of anxiety, waiting until the morning to contact your IT pro to start the process of replacing it. Now imagine...

/ November 19, 2019
AI meets vishing

AI meets vishing

Artificial intelligence is making its presence felt in everything from Amazon’s Alexa to factory floor industrial applications. AI-infused software is ramping up its predictive capabilities and strengthening its algorithmic methodology to become more accurate. Of course, AI can be abused....

/ October 17, 2019 / 1 Comment
Ask an MSP Expert: How can our MSP implement a robust AI program?

Ask an MSP Expert: How can our MSP implement a robust AI program?

Q: AI is growing in popularity. How can my 10-employee MSP best leverage AI in day-to-day business? Could directly investing in more AI save me from having to increase my number of staff?  Don’t put away your human resources hat...

/ July 15, 2019
Competing with the big guys

Competing with the big guys

As an MSP, it can be a bit daunting when looking around at the competitive market. Sure, there are other MSPs your size, doing pretty much the same things as you. It’s a case of competing on a peer level...

/ June 4, 2019
Bad actors are using AI in their cyber attacks

Bad actors are using AI in their cyber attacks

The alarms have been going off for some time about the growing role of AI in cyber attacks. In 2017, a survey of cybersecurity professionals found that 91 percent are concerned about AI-powered attacks against companies. More recently, an article in Fortune...

/ May 8, 2019
Microsoft survey finds high growth companies are embracing AI

Microsoft survey finds high growth companies are embracing AI

A couple of weeks ago, I wrote a piece on AI as an adjunct to your work, one that MSPs should definitely be embracing as a way to help your clients work more efficiently. This week, Microsoft came out with...

/ March 8, 2019 / 1 Comment