Tag: AI
Managed AI inference becomes the next big services market
As more organizations deploy artificial intelligence (AI) applications, a growing number are relying on managed AI inference servers to run them in production environments. A report published by The Futurum Group notes that by the end of 2025, the managed...
What rising AI costs mean for MSPs
As more organizations successfully adopt artificial intelligence (AI), many are discovering that success comes with a growing challenge: managing costs. A recent survey of 700 engineering leaders and practitioners from organizations with more than 1,000 employees found that 26 percent...
How MSPs can capitalize on the next phase of AI
As artificial intelligence (AI) evolves, new opportunities are opening for managed service providers (MSPs). Two of the biggest areas are context engineering and AI model routing. Why context engineering matters Context engineering includes the tools and processes that optimize everything...
Multiple paths to AI automation for MSPs
One of the issues that every managed service provider (MSP) needs to contend with sooner rather than later is the degree to which they should build or buy artificial intelligence (AI) capabilities. There is little doubt that most MSPs have,...
What MSPs should know in the age of AI
Employees aren’t waiting for IT’s permission to use AI. They’re connecting ChatGPT plugins, Grammarly, Notion AI, and dozens of other tools directly to work accounts. In many cases, they are uploading sensitive company data to third-party servers that nobody in...
Cybersecurity Threat Advisory: Microsoft Teams TURN relay exploit
Threat actors are using a custom backdoor to route their command-and-control (C2) traffic through Microsoft Teams’ TURN relay infrastructure. This technique blends malicious traffic with legitimate Teams communications. As a result, attackers can bypass traditional network defenses, maintain covert access...
Cost vs. value in the age of AI
One of the most common causes of churn in the MSP world is a customer’s perception that they are not receiving real value. There are many reasons for this, and the challenge is only becoming more pronounced as AI continues...
AI won’t be replacing MSP SDRs anytime soon
Every MSP vendor at every trade show you’ve attended this year has told you that AI is going to replace your sales team. Some of them are selling AI. So take that with a grain of salt. Here’s what I...
The growing role of IT service providers in the cloud era
A global survey of 1,800 senior IT decision-makers at organizations with more than 1,000 employees finds that a full 81 percent either fully outsource or rely on professional services for cloud-related needs. Conducted by the market research firm Radius Tech...
Happy Global MSP Day! Today is all about you
Happy Global MSP Day! Today is all about you: the MSPs who keep businesses secure, running and ready for what’s next. Behind every resilient organization, every secure environment and every successful digital transformation, there’s an MSP making it happen. And in 2026, your role has never been more critical. ...
