Tag: MSP tips

Ask an MSP Expert: How should my MSP go about offering health insurance to my employees?

Ask an MSP Expert: How should my MSP go about offering health insurance to my employees?

Q: My MSP is rapidly growing. When should I start offering my technician and office staff health insurance and what are the best ways to start exploring my options? As an MSP, you are accustomed to answering questions about patching...

/ March 17, 2020
Ask an MSP Expert: Should I warm up my leads before calling them?

Ask an MSP Expert: Should I warm up my leads before calling them?

Q: Our recurring revenue continues to grow, but we are struggling to maintain a steady pipeline. This year, we want to implement a stable cold calling plan. Do you have any suggestions to help us be successful? Should we warm...

/ January 28, 2020
Ask an MSP Expert: How do I persuade my client to invest more in cybersecurity?

Ask an MSP Expert: How do I persuade my client to invest more in cybersecurity?

Q: I have a client with a complex network, but they spend almost nothing on cybersecurity. How do I persuade them that allocating some of their operating budget for cybersecurity expenses is worthwhile? That’s a good question and the answer...

/ December 16, 2019 / 1 Comment
Shining light in the darkness: the need for advertising

Shining light in the darkness: the need for advertising

The nightmare for any company is when they know that they have a great product, yet it just isn’t moving in the market because no one knows about it. The company knows that it needs to advertise what it does,...

/ December 5, 2019
Ten technology trends MSPs can be thankful for in 2019

Ten technology trends MSPs can be thankful for in 2019

The arrival of Thanksgiving once again presents an opportunity for managed service providers (MSPs) to take stock of the opportunities that lay before them. With the spirit of the holiday in mind, here are ten technology trends benefiting MSPs, as...

/ November 28, 2019
Percentage of revenue organizations are investing in IT increases sharply

Percentage of revenue organizations are investing in IT increases sharply

A global survey of more than 2,500 business and technology leaders conducted by the research firm ESI ThoughtLab, on behalf of Cognizant, a provider of IT services, suggests that the amount of money organizations are willing to invest in IT...

/ November 26, 2019
Ask an MSP Expert: What are some factors to consider before switching our RMM?

Ask an MSP Expert: What are some factors to consider before switching our RMM?

Q: My existing contract with my RMM vendor is coming up and I am contemplating on switching vendors. I want to make sure that I am using the best tool for my budget and needs. I manage roughly 500 endpoints...

/ November 25, 2019 / 2 Comments
Winterizing your IT

Winterizing your IT

From a cybersecurity standpoint, cold and snow don’t make the top 10 list of concerns. Unless snowflakes and sleet pellets become WiFi-connected, winter weather poses little threat. Still, the onset of winter requires some basic preparation for MSPs. Just like...

/ November 20, 2019
Ask an MSP Expert: Is live chat right for your MSP?

Ask an MSP Expert: Is live chat right for your MSP?

Q: Our customers always applaud us for our quick, timely responses. Lately, we have been contemplating live chat to further accelerate our responses. After hearing various opinions from other MSPs, we are undecided on whether this is the best move...

/ November 18, 2019
Cybersecurity defense: Racquetball, rest, and service

Cybersecurity defense: Racquetball, rest, and service

I frequently talk to MSP owners or their technicians and often find them harried and stretched for time. While those descriptors could apply to scores of professions, the stakes of feeling frazzled are high for MSPs. The world of cybersecurity...

/ November 13, 2019