Category: Featured
3 big marketing developments for MSPs
It was nearly 2,500 years ago when Greek philosopher Heraclitus proclaimed, “Change is the only constant in life.” Two and a half millennia later, his words still ring true.
Tech Time Warp: Technology and the right to privacy
One of the great ironies of modern life: Technology has made life easier, but it’s also made life more complex. It’s great that location data has made the road atlas obsolete, but how much privacy can you reasonably expect when...
AI is just a tool to make you work smarter
It’s common to think of artificial intelligence as something you either have or don’t. It’s often talked about in the kinds of terms associated with an “arms-race,” where one company or country is going to gain an upper hand over...
Data center modernization is the top issue for most IT organizations
There’s an old saying that posits the key to success is to discover where a customer’s pain points are and solve that problem. A survey of 218 IT professionals published this week by the research firm Futuriom suggests that the...
Have businesses learned their lesson from the Target breach?
This month marks five years since Target announced the data breach that exposed 70 million customers’ credit card numbers and banking information.
Leave things better than you find them
My mom and dad weren’t big campers. In fact, my mom never went along on a family camping adventure, preferring instead to let my older brother and me suffer the consequences of my dad’s questionable planning. Fortunately, my dad braved...
As SaaS usage increases, managing it is a challenge
Software-as-a-Service has many advantages for organizations. From a management perspective, it takes care of itself. The software updates automatically behind the scenes, as often as needed. Users don’t have to wait months or even years to take advantage of the...
AWS follows Microsoft’s lead in raising the partner bar for MSPs
Whenever any IT product or service starts to become widely accessible at too low of a price, it’s usually not long before IT vendors look to constrain the number of routes to market to ensure profitability. After nearly a decade...
MSPs need to deliver better employee training due to the rise of spear phishing
For businesses and the MSPs that serve them, achieving effective IT security requires a strategy with several layers of defense. To thwart potential breaches, most organizations understand that – at a minimum – endpoint access should be tightly controlled, data...
Ask an MSP Expert: Is 24/7 monitoring necessary for MSPs?
Q: I’m the President of a small MSP in Wisconsin and I’m proud of our customer-service and problem-solving skills. However, my last tech goes home for the night at 11 p.m. and if a customer’s servers crash after that point,...