Category: Featured

Tech Time Warp: Yahoo! domain name registered

Tech Time Warp: Yahoo! domain name registered

Like many tech companies that made it big, Yahoo! has a rather inauspicious origin story. Initially, Yahoo! was the pet project of Jerry Yang and David Filo, graduate students in electrical engineering at Stanford University. “Jerry’s Guide to the World...

/ January 17, 2020
View from Australia: Is 2020 the year of the deepfake?

View from Australia: Is 2020 the year of the deepfake?

Malware and hackers do not recognize international boundaries. Human-made viruses quickly sweep across the globe like sneeze-passed cyber versions of their biological namesakes. The good news is that security precautions don’t stop at the borders either. Some of the most...

/ January 17, 2020
Keep an eye on the edge in 2020

Keep an eye on the edge in 2020

It wasn’t that long ago that you had to learn about how the cloud would affect you and your client. Even as some stragglers are still getting their arms around those changes, the industry has begun a new subtle shift...

/ January 16, 2020
Why being secure is not the same as being compliant

Why being secure is not the same as being compliant

While speaking with managed service providers (MSPs) on whether or not they are offering security to their SMB customers, I often end up in a conversation dealing with compliance. The subject of compliance is often at the forefront of partners...

/ January 16, 2020
Hybrid cloud computing comes to MSPs

Hybrid cloud computing comes to MSPs

By now, it’s apparent that no single provider of cloud services is likely to dominate the market any time soon. A recent survey of 100 IT executives at Global 2000 companies conducted by Goldman Sachs finds slightly more organizations are...

/ January 15, 2020
Resolve to stop doing these things that hurt sales

Resolve to stop doing these things that hurt sales

It’s never too late to better yourself. Maybe you’re sticking to your resolution, maybe you’re not. But it’s not too late to start over… or start something new! Everyone wants to know what they should DO to be successful in...

/ January 14, 2020
Ask an MSP Expert: How can I efficiently manage my IT help desk tickets?

Ask an MSP Expert: How can I efficiently manage my IT help desk tickets?

Q: As my MSP continues to grow, we’re receiving more support tickets, and it can be hard to keep up. We need a more organized process for responding to support calls. How can we streamline the ticketing process to be...

/ January 13, 2020
Tech Time Warp: Party On, Windows 7

Tech Time Warp: Party On, Windows 7

Support for the beloved Windows 7 operating system ends Jan. 14, 2020. Microsoft is reminding users they will no longer receive security support and thus be more vulnerable to cyberattacks. The 10-year-old technology still has legions of devotees — Netmarketshare...

/ January 10, 2020
Identity access management emerges as major opportunity for MSPs in 2020

Identity access management emerges as major opportunity for MSPs in 2020

Managed service providers (MSPs) are keeping an eye out for any opportunity to expand the portfolio of services they offer. The challenge is determining what pain point affects a broad enough range of customers to financially sustain a practice. At...

/ January 7, 2020