Category: Featured
Pioneers in Tech: Hedy Lamarr, Hollywood’s Golden Age Inventor
Even if you’re not an old movie buff, the name Hedy Lamarr likely conjures images of glamorous red carpets, camera flashes, and the Hollywood sign. After all, Lamarr captivated audiences of the 1930s and 1940s with her beauty—even serving as...
Another cybersecurity view from Africa
A couple of weeks ago, I wrote about how South Africa’s MSPs and IT specialists are battling the pandemic and WFH trends. After the article ran, I had the opportunity to speak further on this topic with Dr. Uche Mbanaso,...
Helping clients shift to a fully digital sales process
With the pandemic showing no signs of letting up in the U.S., your clients could be conducting online and phone sales for the foreseeable future. As the sales process shifts from in-person interactions to mostly digital, they could ask for...
Digital business initiatives spur demand for data management expertise
Many organizations in the wake of the COVID-19 pandemic have been accelerating their digital business transformation initiatives as part of an effort to continue operating at a time when it’s often not easy to engage in person. The challenge those...
Importance of after-hours servicing in the MSP industry
Twenty-four seven, after-hours servicing is a fact of life for most MSP teams. This level of service allows MSPs to address and resolve clients’ infrastructure issues regardless of the time of day. It’s necessary to provide this service since downtime...
Your biggest client might not be the most profitable
As the owner of an IT Solution Provider or Managed Service Provider (MSP) business, if I asked you who was your biggest client, you’d probably be able to tell me. Our thoughts immediately jump to the client who brings us...
IT documentation platforms are an MSP’s best friend
If you’re a managed services provider (MSP), this might sound familiar. You log into one platform for IT documentation, another for tracking, and yet another to run analytics. You’re constantly toggling between these different platforms to keep everything running smoothly....
Managing by the numbers: 3 KPIs for your MSP sales process
Are you trying to decide whether or not you would like to engage with a sales and marketing vendor? Are you considering hiring a telemarketer, hiring a social media manager or hiring a sales rep? Maybe you are trying to...
Tech Time Warp: AppleLink sends first emails from space
Here’s a bit of trivia for your next cocktail party or Zoom happy hour: The first email sent from outer space was delivered via a long-forgotten Apple venture that could rightfully be called the precursor to the Genius Bar or...
Tech improvements for your MSP during the pandemic
The pandemic has revealed that MSPs and IT organizations are more essential than ever. It’s hard to imagine what it would have been like, trying to move an entire workforce to a remote environment without the help of MSPs and...