Category: Featured
Tech Time Warp: Yahoo! domain name registered
Like many tech companies that made it big, Yahoo! has a rather inauspicious origin story. Initially, Yahoo! was the pet project of Jerry Yang and David Filo, graduate students in electrical engineering at Stanford University. “Jerry’s Guide to the World...
View from Australia: Is 2020 the year of the deepfake?
Malware and hackers do not recognize international boundaries. Human-made viruses quickly sweep across the globe like sneeze-passed cyber versions of their biological namesakes. The good news is that security precautions don’t stop at the borders either. Some of the most...
Keep an eye on the edge in 2020
It wasn’t that long ago that you had to learn about how the cloud would affect you and your client. Even as some stragglers are still getting their arms around those changes, the industry has begun a new subtle shift...
Why being secure is not the same as being compliant
While speaking with managed service providers (MSPs) on whether or not they are offering security to their SMB customers, I often end up in a conversation dealing with compliance. The subject of compliance is often at the forefront of partners...
Hybrid cloud computing comes to MSPs
By now, it’s apparent that no single provider of cloud services is likely to dominate the market any time soon. A recent survey of 100 IT executives at Global 2000 companies conducted by Goldman Sachs finds slightly more organizations are...
It’s a metadata world
As mentioned in a previous piece, it is critically important for an MSP to ensure that its services are adequately advertised to attract more customers. This can be through emails, paper-based adverts, or whatever, saying “this is what our service...
Resolve to stop doing these things that hurt sales
It’s never too late to better yourself. Maybe you’re sticking to your resolution, maybe you’re not. But it’s not too late to start over… or start something new! Everyone wants to know what they should DO to be successful in...
Ask an MSP Expert: How can I efficiently manage my IT help desk tickets?
Q: As my MSP continues to grow, we’re receiving more support tickets, and it can be hard to keep up. We need a more organized process for responding to support calls. How can we streamline the ticketing process to be...
Tech Time Warp: Party On, Windows 7
Support for the beloved Windows 7 operating system ends Jan. 14, 2020. Microsoft is reminding users they will no longer receive security support and thus be more vulnerable to cyberattacks. The 10-year-old technology still has legions of devotees — Netmarketshare...
Identity access management emerges as major opportunity for MSPs in 2020
Managed service providers (MSPs) are keeping an eye out for any opportunity to expand the portfolio of services they offer. The challenge is determining what pain point affects a broad enough range of customers to financially sustain a practice. At...