Category: Featured
AI investments are raising the stakes for MSPs
The saying that two opposite things can both be true appears especially relevant for channel partners today. A survey of 400 decision-makers at IT solution providers in North America and Western Europe conducted by Futurum Group found that more than...
The MSPs who built on word of mouth are now in trouble
There’s a quiet crisis happening in the MSP space right now that doesn’t get talked about enough. I’m seeing it with more clients every year. An MSP owner calls me. They’ve been in business 20, sometimes 30 years. They’ve done...
The smart devices putting SMBs at risk
In 2026, an office is a web of connected devices. The office aquarium. The smart thermostat in the corner. The IP camera above the reception desk. The networked printer down the hall. Most people do not view these devices as...
MSP owners: Sell more, build less with AI
If you still own sales at your MSP, you probably already have a 40-plus-hour work week before you open Claude, ChatGPT, or another AI tool and start building something. So if you’re going to work another 10, 20, or 80...
Cybersecurity Threat Advisory: TrustSink attack targets Microsoft Entra ID
TrustSink is an attack technique that abuses Microsoft Entra ID’s federated trust model. It uses a rogue MFA provider to intercept user credentials during legitimate login attempts. The attack captures plaintext passwords in real time without the user’s knowledge. Attackers...
Cybersecurity Threat Advisory: Citrix NetScaler vulnerabilities
Attackers are actively exploiting two critical vulnerabilities in Citrix NetScaler ADC and NetScaler Gateway. Citrix confirmed the vulnerabilities, CVE-2026-88771 and CVE-2026-88772, on September 27. Both flaws enable remote code execution, and attackers have used them to deploy web shells and...
Tech Time Warp: How Mirai turned insecure IoT devices into a powerful botnet
Ten years ago, the tech world was abuzz with possibilities for the “Internet of Things” (IoT) — including bad actors. A hacker’s frustration sparks a bigger scheme In this case, the bad actors were a trio of college-age hackers whose...
Will AI recommend your MSP to buyers?
Key takeaways Your prospects ask AI for a list of MSPs before they ever search Google or visit a provider’s website. They describe their company, IT environment, security concerns, industry requirements, and location, then ask ChatGPT, Gemini, or Perplexity which...
How MSPs can use AI to build better prospecting lists
AI can help with MSP sales prospecting, but I wouldn’t spend ten minutes asking an LLM to research every company before making a call. Instead, use AI to remove the administrative work that slows prospecting: cleaning lists, extracting data from...
Cybersecurity Threat Advisory: Ransomware exploits Confluence servers
Feral Wolf has targeted Russian organizations through exposed Confluence servers, insecure 1C configurations, and compromised contractors, ultimately deploying ransomware. The campaign exploited the Atlassian Confluence vulnerability CVE-2023-22515. What is the threat? Feral Wolf is a financially motivated ransomware group that...
