Category: Featured
Ask an MSP Expert: Buying property to run an MSP business on
Q: My MSP business is run out of a rented space in an office complex. My landlord keeps raising the rent, and I’m wondering if buying my own space might make more sense? You are asking a question that is...
Dealing with employee churn in a fast-moving world
As an MSP, you have a strong dependency on your staff, whether it is the sales team, customer support staff or the technical team behind the services you provide. However, the better these teams are, the bigger the target they...
Tech Time Warp: Lessons learned from the Sadmind worm
On May 8, 2001, the CERT Division at Carnegie Mellon University issued an alert: A new worm was on the loose. The “sadmind/IIS worm” exploited well-known vulnerabilities in the Sun Microsystems’ Solaris operating system as well as Microsoft’s Internet Information...
Jumping the air gap
With everyone wearing masks and wincing each time someone coughs, airborne viruses have captured the attention of the world. Your client’s network can’t catch COVID-19 from a sneeze, but it can catch other airborne viruses.
Q&A: Brian Babineau on Global MSP Day’s timely celebration
With Global MSP Day upon us, Smarter MSP has been reaching out to key players in the managed services industry to gain their perspective on what this international event has to offer. We recently sat down with Brian Babineau, SVP...
SMBs’ security vs. headcount decision creates MSP opportunity
Business executives in the wake of the COVID-19 pandemic are now wrestling with some critical decisions that are likely to define their relationships with managed service providers (MSPs) for many years to come. A survey of over 1,000 business decision...
Q&A: An outlook on managed services in the UK
Continuing with our series of MSP spotlight sessions we are hosting in the run up to Global MSP Day on May 21st, we spoke with Simon Gurner, Owner of Sunrise Technologies based in the UK. Simon began his journey in managed services in 2003 and...
Sell or wallow: Which sales path will you choose?
You have heard me talk about the importance of MSPs adding new monthly recurring revenue (MRR) for more than a decade. Adding customers at the right price is key to becoming a World Class MSP. This strategy is more important...
Q&A: A Channel Chief assesses the state of managed services
As the build to Global MSP Day 2020 continues, Smarter MSP discussed the upcoming virtual event with eight-time CRN Channel Chief, Neal Bradbury. Neal shared his outlook on the current state of the managed services industry and opportunities that will...
Protecting remote workers from COVID-19 phishing attacks
Q: One of our customers’ remote workers recently clicked a phishing link. While we were able to prevent the attack from ultimately being successful, this is quite concerning, especially since remote workers are not within a secured network. How can...