Category: Featured
Robin Robins: A big, misunderstood secret to premium pricing in your IT business
When you want to show how filthy rich and successful you are, details matter. That’s why you need to have gold-plated staples, sold in packs of 24 for $175. Or how about a Tiffany tennis-ball-canister … for $1,500? And if...
CompTIA survey finds a modern IT channel transformed
A “7th State of the Channel: Trends in the Technology Ecosystem” report from the industry trade association CompTIA suggests that managed services have finally emerged as the top driver of revenue for channel partners. Specifically, the survey of 400 IT...
MSPs are good medicine for hospitals
Imagine a senior government official with a pacemaker and the chilling scenarios that could play out if a hacker could overcome this device’s defenses. It sounds like something ripped out of a movie script, but it’s slowly creeping closer to...
Inside sales 101: ‘What do you mean there’s no script?’
We field a lot of questions about inside sales. With regard to inside sales, the top question I get asked is the following one: “Do you have an inside sales script?” Unfortunately, no, I don’t. In fact, nobody in the...
Ask an MSP Expert: What if my MSP gets hacked?
Q: Recently, the Department of Homeland Security issued a warning stating that advanced persistent threat actors are now targeting MSPs. We work with customers in highly regulated industries, so we have a lot of sensitive data to protect. What should I...
Google launches new authentication service for drop-in identity management
When it comes to identity management, you want to make it as simple as possible. Most small businesses don’t have the development resources to build a solution with solid identity capabilities built-in from scratch. If you can’t afford to build...
Tech Time Warp: Big-time data breaches and the cybersecurity sins that led to them
Cybersecurity often seems like a moving target. The bad guys have a seemingly endless supply of spammy servers, plus all the time and budget in the world, whereas those charged with protecting companies from cybercrime face normal business constraints in...
MSPs need to stay relevant in the age of the cloud
There are two inexorable facts about cybersecurity and email that managed service providers (MSPs) can’t ignore. The first is that for all intents and purposes, email has become a cloud service. There may be some organizations still running a Microsoft...
Biometric conversations for MSPs
Passwords are a cornerstone of the various security deployments that MSPs put in place for their customers. Password technology, however, has changed little since the dawn of the modern computer age. How long before the password is replaced with something...
Cloud infrastructure monitoring has become a critical customer pain point
Resistance to external service providers remains high within many internal IT organizations largely because of two issue: pride and fear. Too many IT teams are reluctant to admit they might need help. If they admit they do need help, they’re...