Tag: Technology Trends

Shift to the hybrid cloud drives increased reliance on MSPs

Shift to the hybrid cloud drives increased reliance on MSPs

Just about everyone agrees that more application workloads will be moving into the cloud. The only real question now, is to what degree. A survey of 508 IT professionals conducted by Internap (INAP), a provider of managed services, finds that...

/ December 3, 2019
Ten technology trends MSPs can be thankful for in 2019

Ten technology trends MSPs can be thankful for in 2019

The arrival of Thanksgiving once again presents an opportunity for managed service providers (MSPs) to take stock of the opportunities that lay before them. With the spirit of the holiday in mind, here are ten technology trends benefiting MSPs, as...

/ November 28, 2019
Hybrid cloud computing opportunity starts to manifest for MSPs

Hybrid cloud computing opportunity starts to manifest for MSPs

Most IT organizations want to embrace hybrid cloud computing, but most are far away from achieving that goal. In fact, a survey of 2,650 IT professionals conducted by the research firm Vanson Bourne, on behalf of Nutanix, suggests a large...

/ November 19, 2019
Ask an MSP Expert: Is live chat right for your MSP?

Ask an MSP Expert: Is live chat right for your MSP?

Q: Our customers always applaud us for our quick, timely responses. Lately, we have been contemplating live chat to further accelerate our responses. After hearing various opinions from other MSPs, we are undecided on whether this is the best move...

/ November 18, 2019
As cloud spending increases, relationships become complicated

As cloud spending increases, relationships become complicated

A forecast published this week by Gartner suggests that the spending on various cloud services will continue to accelerate through 2020. However, the Gartner report also predicts that 60 percent of organizations will be employing managed services provided by cloud...

/ November 14, 2019
Optimizing cloud experiences could be the next big opportunity

Optimizing cloud experiences could be the next big opportunity

Most organizations at this point have migrated some portion of their IT environment to a cloud computing environment. However, a report published today by Unisys shows that not all those organizations know what to do once that migration is completed....

/ November 12, 2019
Gartner outlines top ten technology trends for 2020

Gartner outlines top ten technology trends for 2020

The futurist Paul Saffo often reminds IT leaders that it’s important to never mistake a clear view for a short distance. At the annual Gartner IT Symposium/Xpo conference this week, the analyst firm once again identified the top ten strategy...

/ October 22, 2019
Help your clients responsibly navigate open source

Help your clients responsibly navigate open source

More and more companies are developing software using open source pieces, or using open source tools. As that happens, MSPs need to help clients use it responsibly and so they can comply with licensing rules. You can’t just throw in...

/ October 15, 2019
IT services providers need to fill the digital business transformation void

IT services providers need to fill the digital business transformation void

The rise of digital business transformation initiative has the potential to be a major boon for IT services providers. Organizations of all sizes are starting to recognize they need to not only employ IT to become more efficient, they also...

/ October 10, 2019
Bots with conversational interfaces come to Managed Services

Bots with conversational interfaces come to Managed Services

Managed service providers (MSPs) should start moving now toward incorporating conversational interfaces into their customer service applications. Chat bots that rely on natural language interfaces are already employed on the Web. The next wave of these bots, however, will support...

/ October 8, 2019 / 1 Comment