Tag: Technology Trends

IT documentation platforms are an MSP’s best friend

IT documentation platforms are an MSP’s best friend

If you’re a managed services provider (MSP), this might sound familiar. You log into one platform for IT documentation, another for tracking, and yet another to run analytics. You’re constantly toggling between these different platforms to keep everything running smoothly....

/ August 11, 2020
Ask an MSP Expert: How can my MSP promote diversity?

Ask an MSP Expert: How can my MSP promote diversity?

Q: I am an MSP owner with a growing corps of technicians and support staff, but there is a definite lack of diversity. I want my employees to reflect the communities we serve. How can MSPs make their talent pools...

/ June 29, 2020
Accelerated shift to the cloud bodes well for MSPs

Accelerated shift to the cloud bodes well for MSPs

Prior to the COVID-19 pandemic, application workloads had been steadily migrating to the cloud for some time. However, what was once a steady flow now appears to have become a deluge. Now, this rapid transition is exposing significant shortcomings in...

/ June 24, 2020
SaaS players want to ease creation of digital workflows

SaaS players want to ease creation of digital workflows

With the pandemic forcing businesses to leave the office and work from home, chances are many organizations have turned to cloud services like Box to share files and collaborate. SaaS vendors recognize that customers are moving online much faster due...

/ June 23, 2020
MSPs need to adjust rapidly to the changing SD-WAN landscape

MSPs need to adjust rapidly to the changing SD-WAN landscape

The future of work in the wake of COVID-19 is most definitely hybrid. A survey of 600 IT decision makers published this week by Xerox finds that on average 82 percent of the workforce in organizations will have returned to...

/ June 17, 2020
Faster digital business transformation bodes well for MSPs

Faster digital business transformation bodes well for MSPs

A survey of 200 senior IT executives working at organizations with more than 2,500 employees conducted by IDG Research on behalf of Insight Enterprises, a provider of IT services, suggests there is a high correlation between organizations that have launched...

/ May 27, 2020
Robotic process automation for legacy environments

Robotic process automation for legacy environments

MSPs often deal with customers who are using older technology, sometimes years or decades old. In small and medium businesses if it’s not broken you probably aren’t going to invest resources by modernizing the toolset. But one thing you can...

/ May 26, 2020
A strategic plan for going cloud

A strategic plan for going cloud

When moving IT infrastructure to the cloud, it’s essential to have a strategic plan to guide you. Here are a few things you should consider.

/ May 12, 2020
Post COVID-19, what’s next for your MSP?

Post COVID-19, what’s next for your MSP?

It’s been a challenging time for IT solution providers and Managed Service Providers (MSPs). The COVID-19 pandemic saw an unprecedented upswing in support requests to MSP Helpdesks, as the world suddenly moved to a Work from Home (WFH) set up....

/ May 12, 2020
Ask an MSP Expert: How can I convince clients to add VPNs for a remote workforce?

Ask an MSP Expert: How can I convince clients to add VPNs for a remote workforce?

Q: We are now supporting more clients with remote workers than we ever have before. We see using VPNs as a very useful tool for helping to securing their workforces, but some clients are reluctant to use them. What can...

/ April 20, 2020 / 6 Comments