Tag: MSP
The MSP playbook for agentic AI
For years, AI helped security teams detect threats faster while humans remained responsible for taking action. Agentic AI changes that model. Today’s tools can isolate endpoints, disable accounts, block traffic, and launch remediation workflows automatically. The speed benefits are clear,...
Why your PSA isn’t a CRM anymore
Your PSA (professional services automation platform) was built to run service delivery. It was not built to run sales. Smaller MSPs can use a PSA as a CRM until sales activity increases or large amounts of prospect data enter the...
Cybersecurity Threat Advisory: Malicious Notepad++ plugins
CERT-UA has identified an ongoing campaign in which threat group UAC-0099 distributes trojanized Notepad++ bundles that install malware on Windows systems. The campaign primarily targets organizations in Ukraine and is linked to activity associated with APT44 (Sandworm). What is the...
Tech Time Warp: IBM 650 and the rise of computing
Business computing took a major leap forward 73 years ago this month when IBM announced the IBM 650. IBM calls it the first mass-produced computer, and it also became the company’s first highly profitable computer. IBM marketed the 650 as...
Cybersecurity Threat Advisory: Credential-stealing RAT
Researchers have identified a new remote access trojan (RAT) called ChonkyChicken, which threat actors use to steal browser credentials, hijack active browser sessions, and move laterally across Windows networks. Barracuda advises organizations to focus on detection, monitoring, and security hardening,...
How MSPs can capitalize on the next phase of AI
As artificial intelligence (AI) evolves, new opportunities are opening for managed service providers (MSPs). Two of the biggest areas are context engineering and AI model routing. Why context engineering matters Context engineering includes the tools and processes that optimize everything...
What AI search means for SEO
Every week, my inbox fills up with some version of the same email: “How to rank in AI search.” “Optimize for ChatGPT.” “Your clients are losing visibility. Here’s the fix.” I delete them all. Here’s why. We’ve been here before...
Deepfakes are now an MSP problem
Not long ago, creating a convincing deepfake required a team of specialists, weeks of production, and significant technical expertise. What a difference a few years make. That world is gone. According to the 2026 HYPR State of Passwordless Identity Authentication...
The MSP guide to sales accountability
You can’t hold a sales rep accountable with numbers you don’t trust. The CRM says one thing. Meanwhile, the rep says another. As a result, the owner doesn’t know who to believe, so nothing changes. Fox & Crow Group works...
Cybersecurity Threat Advisory: SonicWall SMA1000 exploits
SonicWall has reported active exploitation of two SMA1000 zero-day vulnerabilities. Organizations should immediately install available hotfixes, as there are no workarounds. Read this Cybersecurity Threat Advisory for more details on how to protect you and your clients’ environments. What is...
