Tag: MSP tips. business growth

Churches: an overlooked MSP client base with unmet security needs

Churches: an overlooked MSP client base with unmet security needs

As the world becomes increasingly connected, and cybersecurity needs more prevalent, there may be one place your MSP is still overlooking: churches. There are over 400,000 churches in the United States. Most churches (apart from Amish ones) need some level...

/ March 19, 2020
MSPs need to help clients update business continuity plans ASAP

MSPs need to help clients update business continuity plans ASAP

Managed service providers (MSPs) have a lot more to share than they realize when it comes to teaching organizations how to work remotely. Beyond providing secure connectivity, many MSPs tend to have large amounts of expertise in maintaining business continuity...

/ March 18, 2020
Ask an MSP Expert: What are some common HIPAA missteps and how can my MSP avoid them?

Ask an MSP Expert: What are some common HIPAA missteps and how can my MSP avoid them?

Q: My MSP partners with clients that frequently work with sensitive medical data that falls under HIPAA protections. How can my MSP ensure that this data remains protected and that our clients are not subjected to penalties from HIPAA? Despite...

/ March 10, 2020
The new way to look at managed services

The new way to look at managed services

Have any of these thoughts about your MSP business recently crossed your mind? “I’m not able to charge a rate that serves my business well.” “I’m absorbing all the security risks for my client without increasing the cost.” “I’m unable...

/ March 5, 2020
Cybersecurity at home: The growing residential MSP market

Cybersecurity at home: The growing residential MSP market

MSPs have been dipping their big toe in the residential managed services water for years. However, the convergence of value, customer convenience, and margins still hasn’t happened on a large scale. The global managed services market size is expected to...

/ March 5, 2020
How to structure your MSP alliances with other technology companies

How to structure your MSP alliances with other technology companies

I recently wrote an article for SmarterMSP on why your MSP should build strategic alliances, which received a lot of good feedback. Managed Service Providers (MSPs) were intrigued at the concept of building strategic alliances (or “buddying up”) with other...

/ March 3, 2020 / 10 Comments
MSP Metric: Customer lifetime value (LTV)

MSP Metric: Customer lifetime value (LTV)

As providers of various SaaS products, MSPs sometimes feel “stuck in the middle,” providing the sales and front-line support for such products in exchange for a considerably small margin. We rely heavily on these products and I have always wondered...

/ February 25, 2020
Sales tactics to generate more MRR in 2020

Sales tactics to generate more MRR in 2020

Many IT providers struggle with establishing steady flows of monthly recurring revenue (MRR). Often, the reason this happens is that MSPs fail to follow a disciplined sales process designed to ensure their business is sales-focused, instead of sales-interested. There are...

/ February 24, 2020
Survey identifies data protection as top service being delivered by third-parties

Survey identifies data protection as top service being delivered by third-parties

A survey of 110 IT decision-makers based in the U.S. suggests that the reliance on third-party IT services is starting to increase as IT becomes more complex. Conducted by US Signal, a provider of data center services, the survey finds...

/ February 20, 2020
Cybersecurity laws: What MSPs need to do

Cybersecurity laws: What MSPs need to do

Cybersecurity isn’t just about firewalls and patching. Cybersecurity is also about education and legislation — often, these two go hand in hand. The legislative landscape is continuously evolving as more rules and regulations attempt to add guardrails and protections to...

/ February 19, 2020