Ask an MSP Expert is a weekly advice column answering common questions from MSPs and IT service providers. It covers topics ranging from pricing and selling to marketing and communications—and everything in between.
Tag: Ask an MSP Expert
Ask an MSP Expert: Why should we replace our VPN with ZTNA?
Ask an MSP Expert: Why should we replace our VPN with ZTNA?
Q: With the sudden mass shift to remote working in response to the pandemic, my MSP business set up VPN configurations for each of our clients to meet their connectivity needs. What advantages does ZTNA offer that make it worth...
Ask an MSP Expert: Stay one step ahead of ransomware attacks
Ask an MSP Expert: Stay one step ahead of ransomware attacks
Ransomware is on the rise. This form of malware is designed to encrypt a victim’s network data and hold it hostage until the requested ransom is paid. Over the past year alone, we’ve seen a steady stream of ransomware attacks...
Ask an MSP Expert: Bridging the BYOD security gap
Ask an MSP Expert: Bridging the BYOD security gap
Q: BYOD has become a requirement for many of my customers. With the growth of cyberattacks, we need to implement an official BYOD policy that is flexible yet protects our customers. We are finding this to be a hard balance...
Ask an MSP Expert: The value of offering security assessments
Ask an MSP Expert: The value of offering security assessments
Q: What are some ways that we, as an MSP, can showcase the value of our managed security offering to our customers? The importance of a strong cybersecurity offering and maintaining a security-centric posture for MSP businesses is more important...
Ask an MSP Expert: How can I meet evolving cloud security needs?
Ask an MSP Expert: How can I meet evolving cloud security needs?
Q: Many of my SMB customers have adopted cloud solutions as a result of their shift to operating with a remote workforce. How can my MSP maintain strong cloud security while keeping pace with this shift? According to a recent...
Ask an MSP Expert: How can I successfully migrate my RMM tool?
Ask an MSP Expert: How can I successfully migrate my RMM tool?
Q: We want to switch our RMM tool, but I am worried about how this would impact my customers and my technicians. What should I watch out for to ensure a successful migration? Switching an RMM can be a daunting...
Ask an MSP Expert: How can my MSP incorporate a “security-first” mindset into our offerings?
Ask an MSP Expert: How can my MSP incorporate a “security-first” mindset into our offerings?
Q: Security is an obvious focus for our MSP, but how do we encapsulate a “security-first” mindset into our offerings when we are building them? Nowadays, when you are constructing your MSP’s service offering, security needs to be front and...
Ask an MSP Expert: How can my MSP balance new and old marketing strategies?
Ask an MSP Expert: How can my MSP balance new and old marketing strategies?
Q: As we start the new year, I am hearing about new technologies and strategies that my MSP can utilize in its marketing. Which ones should I add to my MSP’s marketing efforts and how do I balance using these...
Ask an MSP Expert: Why don’t customers see value in my services?
Ask an MSP Expert: Why don’t customers see value in my services?
Q: I do my best to keep my managed services customers happy, but I am not seeing the long-term client retention that I’d like to. How can I be more effective at showing my customers that our relationship is worth...
How do I track technicians’ work without creating mistrust?
How do I track technicians’ work without creating mistrust?
Q: My technicians monitor massive amounts of sensitive data and have access to multiple high-security clearance networks. How can I track them without creating an atmosphere of mistrust? MSP technicians are the guardians of the galaxy when it comes to...