Tag: Ask an MSP Expert

Ask an MSP Expert is a weekly advice column answering common questions from MSPs and IT service providers. It covers topics ranging from pricing and selling to marketing and communications—and everything in between.

Ask an MSP Expert: How can an RMM tool grow my MSP business?

Ask an MSP Expert: How can an RMM tool grow my MSP business?

A remote monitoring and management (RMM) tool gives managed services providers (MSPs) the ability to monitor clients’ IT and troubleshoot and repair a range of issues without a trip to their offices or facilities. There’s no doubt an RMM tool...

/ August 23, 2021 / 4 Comments
Ask an MSP Expert: Why should we replace our VPN with ZTNA?

Ask an MSP Expert: Why should we replace our VPN with ZTNA?

Q: With the sudden mass shift to remote working in response to the pandemic, my MSP business set up VPN configurations for each of our clients to meet their connectivity needs. What advantages does ZTNA offer that make it worth...

/ June 28, 2021
Ask an MSP Expert: Stay one step ahead of ransomware attacks

Ask an MSP Expert: Stay one step ahead of ransomware attacks

Ransomware is on the rise. This form of malware is designed to encrypt a victim’s network data and hold it hostage until the requested ransom is paid. Over the past year alone, we’ve seen a steady stream of ransomware attacks...

/ June 15, 2021
Ask an MSP Expert: Bridging the BYOD security gap

Ask an MSP Expert: Bridging the BYOD security gap

Q: BYOD has become a requirement for many of my customers. With the growth of cyberattacks, we need to implement an official BYOD policy that is flexible yet protects our customers. We are finding this to be a hard balance...

/ June 7, 2021 / 1 Comment
Ask an MSP Expert: The value of offering security assessments

Ask an MSP Expert: The value of offering security assessments

Q: What are some ways that we, as an MSP, can showcase the value of our managed security offering to our customers? The importance of a strong cybersecurity offering and maintaining a security-centric posture for MSP businesses is more important...

/ June 1, 2021 / 5 Comments
Ask an MSP Expert: How can I meet evolving cloud security needs?

Ask an MSP Expert: How can I meet evolving cloud security needs?

Q: Many of my SMB customers have adopted cloud solutions as a result of their shift to operating with a remote workforce. How can my MSP maintain strong cloud security while keeping pace with this shift? According to a recent...

/ April 6, 2021
Ask an MSP Expert: How can I successfully migrate my RMM tool?

Ask an MSP Expert: How can I successfully migrate my RMM tool?

Q: We want to switch our RMM tool, but I am worried about how this would impact my customers and my technicians. What should I watch out for to ensure a successful migration? Switching an RMM can be a daunting...

/ March 29, 2021
Ask an MSP Expert: How can my MSP incorporate a “security-first” mindset into our offerings?

Ask an MSP Expert: How can my MSP incorporate a “security-first” mindset into our offerings?

Q: Security is an obvious focus for our MSP, but how do we encapsulate a “security-first” mindset into our offerings when we are building them? Nowadays, when you are constructing your MSP’s service offering, security needs to be front and...

/ March 2, 2021
Ask an MSP Expert: How can my MSP balance new and old marketing strategies?

Ask an MSP Expert: How can my MSP balance new and old marketing strategies?

Q: As we start the new year, I am hearing about new technologies and strategies that my MSP can utilize in its marketing. Which ones should I add to my MSP’s marketing efforts and how do I balance using these...

/ February 1, 2021 / 5 Comments
Ask an MSP Expert: Why don’t customers see value in my services?

Ask an MSP Expert: Why don’t customers see value in my services?

Q: I do my best to keep my managed services customers happy, but I am not seeing the long-term client retention that I’d like to. How can I be more effective at showing my customers that our relationship is worth...

/ January 18, 2021