Survey finds MSPs “cautiously optimistic” as recurring revenues grow

Survey finds MSPs “cautiously optimistic” as recurring revenues grow

Recurring revenues increased sharply for MSPs during Q2 of 2021, according to a new study released last month by Channel Futures. The second quarterly benchmark survey collected insights from 200 MSPs and MSSPs, in order to get a pulse on...

/ September 20, 2021
The PT BUZZ Podcast: Tips for ransomware protection

The PT BUZZ Podcast: Tips for ransomware protection

PT Services is excited to kick off a new podcast series called the PT Buzz. Over the next few months, we’ll be checking in with different subject matter experts from Barracuda MSP, as we take a deeper dive into issues...

/ September 13, 2021
MSPs must focus where IT labor skills shortage is greatest

MSPs must focus where IT labor skills shortage is greatest

One of the business adages that remains tried and true in any era is that identifying a customer pain point and solving it for them is a sure-fire path to success. In the case of IT organizations, a survey of...

/ September 16, 2021
MSPs can offer hosted managed desktops to customers

MSPs can offer hosted managed desktops to customers

In my most recent post, I looked at why the use of hosted managed desktops makes sense to an organisation at a high level. In this post, I’ll drill down further as to why MSPs should be looking into offering...

/ September 14, 2021

Sales & Marketing

Podcasting for MSPs: It’s about the audience and guest

Podcasting for MSPs: It’s about the audience and guest

After recently sitting down as a guest on the SmarterMSP podcast, I got to thinking about how podcasting, and the revolution that is currently taking place all around us, is truly one of the most exciting marketing opportunities I’ve seen...

/ September 23, 2021
3 MSP marketing ideas for National IT Professionals Day

3 MSP marketing ideas for National IT Professionals Day

Thanks to social media and marketing, there’s a holiday every day of the year. These social media or marketing holidays are a great way to engage with your audience through MSP marketing, build brand awareness, offer sales or specials, and...

/ September 21, 2021
How to effectively nurture prospects in your MSP sales pipeline

How to effectively nurture prospects in your MSP sales pipeline

Sales efforts focused solely on finding prospects that are ready to engage right now, are missing out on the majority of viable prospects in your MSP sales pipeline or addressable market. Think about the last time you had a need...

/ August 31, 2021
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Security

Cybersecurity implications of PIPL

Cybersecurity implications of PIPL

Idyllic fields of corn and soybeans spread out in all directions from a small midwestern manufacturing campus. Tucked within a town of around 20,000 people, the facility seems worlds away. But a recent data breach on the company’s servers illustrates...

/ September 22, 2021
MSPs need to keep an eye on “soft targets”

MSPs need to keep an eye on “soft targets”

I talk to MSP owners weekly about cybersecurity trends in the industry and which trends are the most troubling. By far, what I hear about most in 2021 is ransomware. And the statistics bear out the fear of ransomware hitting...

/ September 15, 2021 / 2 Comments
Cybersecurity dangers when a business closes

Cybersecurity dangers when a business closes

Most MSPs are banking on their clients staying in business and hoping for a long, fruitful partnership based on delivered value and shared needs. But businesses do fail, and lurking within the ruins of a wrecked business are cybersecurity dangers...

/ September 8, 2021
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Better Business

MSPs can help customers reduce data storage costs

MSPs can help customers reduce data storage costs

Even though the cost of storing a terabyte of data has dropped dramatically over the last several years, the total volume of data being stored has resulted in a marked increase in the percentage of the IT budget being allocated...

/ September 9, 2021 / 3 Comments
MSPs must address their IT talent management

MSPs must address their IT talent management

The single biggest gating factor when it comes to enabling managed service providers (MSPs) to expand their business is almost always the available technology expertise they can hire. MSPs are locked in a perennial war for IT talent not only...

/ August 26, 2021
Identifying an MSP’s most important KPIs

Identifying an MSP’s most important KPIs

Key Performance Indicators (KPIs) are critical for managed services providers (MSPs) looking to leverage data-driven decisions to enhance their operations and offerings. They help a business accurately measure and track key metrics that then enable them to make more informed...

/ August 24, 2021
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Tech Insight

MSPs should expect remote work to be here to stay

MSPs should expect remote work to be here to stay

A survey of 402 executives and technology professionals in the U.S. conducted by Dimensional Research on behalf of ManageEngine, a unit of ZoHo that provides an IT operations platform, suggests managed service providers (MSPs) will be supporting large numbers of...

/ September 23, 2021
Tech Time Warp: The first FORTRAN program runs

Tech Time Warp: The first FORTRAN program runs

Although FORTRAN was not commercially released until 1957, the date September 20, 1954, is also significant in the history of the groundbreaking computer language. That’s when the first FORTRAN program successfully ran while in development at IBM. John Backus worked...

/ September 17, 2021 / 1 Comment
Pioneers in Tech: Luis von Ahn turns everyone into a crowdsourcer

Pioneers in Tech: Luis von Ahn turns everyone into a crowdsourcer

Depending on your point of view, a CAPTCHA or a reCAPTCHA is either an annoyance (who can read those fuzzy letters, anyway?) or a boon to security, preventing fake account creation, spam commenting, fraudulent transactions, and more. But did you...

/ September 10, 2021 / 1 Comment
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