Ask an MSP Expert: How do we protect our healthcare clients’ data?

Ask an MSP Expert: How do we protect our healthcare clients’ data?

Q: We have a growing number of healthcare clients. Maintaining their security used to be not that much different from our other customers, but with the explosion of IoT, there are so many more threats that they are susceptible to....

/ January 14, 2019 / 1 Comment
3 leadership books every MSP should read

3 leadership books every MSP should read

An integral aspect of any business is looking for new ways and ideas on how to improve your business practices from within. If your MSP can accomplish this, every area of the business will benefit — from customer satisfaction to...

/ January 14, 2019
5G network opportunity starts to come into focus for MSPs at CES

5G network opportunity starts to come into focus for MSPs at CES

5G networking was all the rage this week at the Consumer Electronics Show (CES). Despite all the sound and fury emanating from providers of carrier services and manufacturers of processors, such as Intel, very little has changed in terms of...

/ January 10, 2019
Why unsubscribes are actually a GOOD thing for your MSP’s email marketing list

Why unsubscribes are actually a GOOD thing for your MSP’s email marketing list

The other day, I was on a conference call with one of my regular MSP marketing clients. I consider them as someone who I’ve had a great relationship with over the past few years. We were preparing a new email...

/ January 9, 2019

Sales & Marketing

Why you shouldn’t fear the word “No” when selling

Why you shouldn’t fear the word “No” when selling

The following is an example of a question that I get from MSPs FREQUENTLY: “Once I get the contact on the phone, say the CEO, he or she will usually say, ‘Yes, I got your information and passed it on...

/ December 28, 2018 / 1 Comment
Ask An MSP Expert: Any MSP marketing pitfalls to avoid in 2019?

Ask An MSP Expert: Any MSP marketing pitfalls to avoid in 2019?

Q: What are some MSP marketing mistakes that you see often and how can we avoid them in 2019? In the world of MSP marketing, there are many trends and practices that quickly become popular, and it will suddenly seem...

/ December 24, 2018
Ask An MSP Expert: What are some MSP marketing musts for 2019?

Ask An MSP Expert: What are some MSP marketing musts for 2019?

Q: We recently hired a new marketing team member starting in the New Year. While we’ve done marketing for our IT service business in the past, it’s always been in fits and starts. I want to make sure our new...

/ December 10, 2018
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Security

Are chatbots the next major cyber security threat?

Are chatbots the next major cyber security threat?

Me: “Where can I find a course catalogue online?” SmooSmoo: “Yep, I believe I know this one. 😉 I’ve found there’s an answer for your question, but it is not a public article. You need to login first to reveal the...

/ January 16, 2019
Malicious memes?

Malicious memes?

We’ve all seen them and laughed at them. There’s “Grumpy Cat” or “Be Like Bill.”  In some cases, these memes have racked up over a billion views. That’s almost 20 percent of the world’s population who have been “dancing like the...

/ January 9, 2019 / 1 Comment
6 areas for MSPs to watch in 2019

6 areas for MSPs to watch in 2019

2019. We have a year to get comfortable with those four digits, and it’s a good thing because they will bring quite a few changes to the growing IoT ecosystem and a few security challenges. We know you’re busy unwrapping...

/ January 1, 2019
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Better Business

OK – you’re an MSP. Now what?

OK – you’re an MSP. Now what?

MSPs have varied prospect bases. Some focus on servicing large enterprises where the effective decision maker is a technical person or group. But for the many MSPs that target small and medium enterprises (SMEs), there is often a completely different...

/ January 16, 2019
Retail sector emerges as a larger opportunity for MSPs

Retail sector emerges as a larger opportunity for MSPs

Many managed service providers (MSPs) initially got their start by providing support for point-of-sale (PoS) systems and digital signage deployed in retail outlets that are difficult for internal IT organizations short on staff to support. As IT continues to evolve...

/ January 15, 2019
Ask an MSP Expert: What growth opportunities should we investigate in 2019?

Ask an MSP Expert: What growth opportunities should we investigate in 2019?

Q: In the new year we would like to expand our IT service business. What are some opportunities we should consider pursuing? The new year symbolizes a fresh start — which can be a new chance for your IT services...

/ January 7, 2019
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Tech Insight

You could learn a lot by watching Amazon

You could learn a lot by watching Amazon

You could learn a lot by watching what Amazon does as a company. It may be much larger than yours, but there are certain actions and guiding principles from the company that are worth paying attention to.

/ January 18, 2019
Tech Time Warp: Happy birthday, Blackberry!

Tech Time Warp: Happy birthday, Blackberry!

On Jan. 19, the Blackberry turns 20. Not quite old enough to drink, but still relegated to the history books. (Although a spot at the Smithsonian isn’t too shabby.)

/ January 18, 2019
Increasing investments in IT automation will have profound implications for MSPs in 2019

Increasing investments in IT automation will have profound implications for MSPs in 2019

Arguably, whenever a new use case for IT is being considered, MSPs are presented with one of the best opportunities to engage the customer. In these circumstances, MSPs don’t usually have to contend with as much bias as relying on...

/ January 17, 2019
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