MSP community starts to circle the cybersecurity wagons

MSP community starts to circle the cybersecurity wagons

It appears the managed services provider (MSP) community may finally be coming to the conclusion that it’s time to come to each other’s mutual aid, rather than hanging separately. CompTIA has announced it will be assuming the leadership of a...

/ March 25, 2020
Beyond phishing: Best practices for working from home

Beyond phishing: Best practices for working from home

Millions of workers worldwide are now finding themselves employed remotely. They are trying to keep the gears of earth’s economy turning, even as the COVID-19 causes many industries to halt. Working from home has created unfamiliar terrain for many people...

/ March 24, 2020
Ask an MSP Expert: How can my MSP keep data safe in a remote work environment?

Ask an MSP Expert: How can my MSP keep data safe in a remote work environment?

Q: Most of our clients have sent their workers home to work remotely due to the COVID-19 epidemic. How can we keep our technicians and our client’s data safe? The spread of COVID-19 has wreaked havoc on businesses across the...

/ March 23, 2020
A gift for the MSP heroes of the COVID-19 pandemic

A gift for the MSP heroes of the COVID-19 pandemic

This virus is bringing out the best and worst in people, companies, and everything in between. The best are offering help to strangers and doing other helpful acts to assist those around them. Hopefully your MSP is in the first...

/ March 20, 2020

Sales & Marketing

Polish your promise, win more customers

Polish your promise, win more customers

Not too long ago, I had the pleasure of visiting a mentor for an exciting, insightful, and intensive two-day workshop about my business. I’ve always made it a priority to do occasionally, because I think it’s really important to take...

/ April 7, 2020
Recruiting remote sales agents

Recruiting remote sales agents

Recruiting sales development agents is challenging to begin with. Nobody ever dreamed of becoming a telemarketer when they were a child. With unemployment in February 2020 at 4 percent, agent recruitment was bang-your-head-against-a-wall frustrating. With unemployment at 30 percent, people...

/ April 6, 2020
How does your MSP marketing stack up against these four questions?

How does your MSP marketing stack up against these four questions?

I pay close attention to the marketing promotions I receive. I’ve been at this for a long time now, so it’s habit to critique the things I see. Sometimes, it’s brilliant. Other times, I am left scratching my head as...

/ April 1, 2020
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Security

MSSPs need to strike careful economic balance

MSSPs need to strike careful economic balance

Justifying the value of cybersecurity has always been a challenge because managed service providers (MSPs) are trying to ascribe a cost to an event they hopefully prevented from occurring in the first place. In effect, defining the savings derived from...

/ April 8, 2020
Ask an MSP Expert: What is conversation hijacking and how can I protect against it?

Ask an MSP Expert: What is conversation hijacking and how can I protect against it?

Q: Lately we have heard a lot about emerging conversation hijacking threats. What does conversation hijacking entail and how can my MSP business prevent it from negatively affecting our customers? Hackers and other bad actors are always inventing new methods...

/ March 30, 2020 / 5 Comments
The best and worst of data protection times are upon MSPs

The best and worst of data protection times are upon MSPs

A survey of nearly 1,000 IT professionals published finds that when it comes to data protection, it is truly the best and worst of times. Conducted by The Ponemon Institute on behalf of Experian, a provider of IT services, the...

/ March 18, 2020
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Better Business

Pandemic plans for businesses: How can I help my SMB customers prepare?

Pandemic plans for businesses: How can I help my SMB customers prepare?

During flu season, it’s only natural to prioritize health. We tend to eat better, exercise more, and make an extra effort to remember our daily vitamins. But when sickness hits on a global scale, it’s not enough to focus on...

/ April 2, 2020
Ten things MSPs should focus on to mitigate economic downturn caused by COVID-19

Ten things MSPs should focus on to mitigate economic downturn caused by COVID-19

The COVID-19 pandemic is clearly driving a wave of economic disruption from which no managed services provider (MSP) will be immune. However, as organizations move to implement business continuity plans, many of them are turning to MSPs. In fact, there...

/ April 1, 2020
Churches: an overlooked MSP client base with unmet security needs

Churches: an overlooked MSP client base with unmet security needs

As the world becomes increasingly connected, and cybersecurity needs more prevalent, there may be one place your MSP is still overlooking: churches. There are over 400,000 churches in the United States. Most churches (apart from Amish ones) need some level...

/ March 19, 2020
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Tech Insight

Managing your networks and IT infrastructure during COVID-19

Managing your networks and IT infrastructure during COVID-19

These are unprecedented times. McKinsey & Company may have said it best when referring to the upending of our economy and our lives due to the pervasion of the coronavirus: “It’s rare that a business is prepared for a pandemic...

/ April 7, 2020
Tech Time Warp: Dan Farmer and Wietse Venema unleash SATAN on the world

Tech Time Warp: Dan Farmer and Wietse Venema unleash SATAN on the world

Amid the health, economic, and technology concerns related to the COVID-19 pandemic, it’s nice to take a break and look back at a simpler time. This week, we take a look back to when a Purdue University student named Dan...

/ April 3, 2020
Machine learning, deep learning, and artificial intelligence

Machine learning, deep learning, and artificial intelligence

MSP platforms by nature, are ‘chatty.’ Data is being created, not only by the customers using the platform, but by the platform itself. Every device creates data, and it is generally held in some form of syslog data log. Some...

/ March 31, 2020
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