XDR Threats
XDR round-up 2023: High-severity threats on the rise, peak during holidays

XDR round-up 2023: High-severity threats on the rise, peak during holidays

In 2023, Barracuda XDR, including its team of SOC analysts on 24-hour watch, cut through nearly two trillion (1,640 billion) IT events to isolate tens of thousands of potentially high-risk security threats. Security researchers have analyzed the most prevalent XDR detections...

/ February 21, 2024
Ongoing skills shortage drives demand for managed services

Ongoing skills shortage drives demand for managed services

Savvy managed service providers (MSPs) realize that any type of ongoing IT skills shortage creates opportunities for them. According to a recent online survey of IT managers conducted by the recruitment firm Robert Half, there are primary areas where IT...

/ February 20, 2024
Cybersecurity priorities
Cybersecurity priorities for MSPs to focus on this year

Cybersecurity priorities for MSPs to focus on this year

Many organizations conduct surveys every year about the evolving threats and cybersecurity concerns that enterprises are faced with. Info-Tech Research Group’s report is a must-read for all security stakeholders, chief information security officers (CISOs), and managed service providers (MSPs). Some...

/ February 19, 2024
AI
Knowing your AI from your GenAI

Knowing your AI from your GenAI

For better or worse, artificial intelligence (AI) is a hot topic right now. However, two main forms of AI are being written and spoken about, and it’s essential to understand the difference between them. Note that you may find extra...

/ February 14, 2024 / 1 Comment

Sales & Marketing

ChatGPT
ChatGPT for MSP marketing: What we’ve learned one year in

ChatGPT for MSP marketing: What we’ve learned one year in

ChatGPT was unveiled on November 30, 2022 – and there has been no looking back in the marketing world. I want to start by saying that artificial intelligence (AI) is nothing new in marketing. Just like Bitcoin brought cryptocurrency into...

/ February 28, 2024
Tip Tuesday: Crafting custom AI strategies for SMBs

Tip Tuesday: Crafting custom AI strategies for SMBs

Artificial intelligence (AI) is the most disruptive technology of our time. However, as more organizations capitalize on this technology, managed service providers (MSPs) could experience substantial growth. Small and medium businesses (SMBs) may lack the internal resources and skills to...

/ February 27, 2024
MSP marketing
Inbound vs. outbound marketing: Which is right for your MSP?

Inbound vs. outbound marketing: Which is right for your MSP?

As a small to mid-sized managed service provider (MSP) owner, you’ve probably relied heavily on word-of-mouth referrals. There’s absolutely nothing wrong with this. Word-of-mouth is the best lead generator – it shows you do great work, prospects are already excited...

/ February 22, 2024 / 2 Comments
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Security

AI
Five ways cybercriminals use AI to wreak havoc

Five ways cybercriminals use AI to wreak havoc

It seems that each time there is a new technology advancement, criminals quickly cut to the front of the line when it comes to dreaming up new applications. That is the case with generative artificial intelligence (AI), which has been...

/ February 29, 2024
quantum computing
Quantum hasn’t taken a quantum leap – yet

Quantum hasn’t taken a quantum leap – yet

While artificial intelligence (AI) has been sucking all the oxygen out of the room when it comes to IT discussion and hype, another change is on the horizon. It may be just as consequential, and managed service providers (MSPs) would...

/ February 28, 2024
Peak performance: SASE ski adventures in Tirol, Austria

Peak performance: SASE ski adventures in Tirol, Austria

The heartbeat gets faster. One quick decision influences the next move. Thinking rapidly … you feel cold, but you may also be sweating. Actually, you can’t differentiate. This is what it may feel like when you are an IT Admin,...

/ February 27, 2024
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Better Business

2024 projections for MSPs: Navigating AI, cybersecurity, and diverse partnerships

2024 projections for MSPs: Navigating AI, cybersecurity, and diverse partnerships

Success depends on managed service providers’ (MSPs’) readiness to embrace these shifts, enhance cybersecurity measures, and provide comprehensive solutions in the upcoming year. As we close the books on 2023, now is an excellent time to take stock of the...

/ February 13, 2024
generative AI
How generative AI will transform IT service and support

How generative AI will transform IT service and support

We are still in the early days, but it’s apparent that generative artificial intelligence (AI) is about to have a major impact on how IT service and support is delivered. Just about every IT vendor is already racing to expose...

/ January 30, 2024
Tip Tuesday
Tip Tuesday: How to train your team to work alongside AI

Tip Tuesday: How to train your team to work alongside AI

Artificial intelligence (AI) is rapidly becoming more readily available and beginning to change many processes. The progress has caused many managed service providers (MSPs) to explore how their teams could use the technology to improve workflows. If you’re considering that...

/ January 23, 2024
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Tech Insight

Tech Time Warp
Tech Time Warp: Leap years trip us up every time

Tech Time Warp: Leap years trip us up every time

Leap day 2024 was not without its technical complications. For instance, for more than 10 hours Thursday in New Zealand, drivers could not pay via credit card at gas pumps. Such problems are all part of the grand tradition of leap years,...

/ March 1, 2024
patchwork
Tech Time Warp: The history of Patch Tuesday

Tech Time Warp: The history of Patch Tuesday

Mondays are manic, Wednesday is Hump Day, Thursdays are thirsty, and TGIF. What about poor Tuesday? Well, for the past 20 years, Tuesday has been the responsible workday, thanks to Microsoft. In this edition of Tech Time Warp, we see...

/ February 23, 2024
Tech Time Warp
Tech Time Warp: No one is sending you pics of Anna Kournikova

Tech Time Warp: No one is sending you pics of Anna Kournikova

As your mother told you, if it’s too good to be true, it probably is. And that’s as true today as it was 23 years ago when “OnTheFly,” a 20-year-old Dutch programmer/hacker, used a computer virus to proclaim his adoration...

/ February 16, 2024
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