Service for tracking products specifically employed by MSPs enters beta

Service for tracking products specifically employed by MSPs enters beta

While there is no shortage of online sites that compare products for end users, the number of sites that provide a similar service for managed service providers (MSPs) has been comparatively slight. MSP Navigator is now beta testing a namesake...

/ January 9, 2020
3 sales questions your MSP should be asking prospects

3 sales questions your MSP should be asking prospects

In my work with MSP business owners, the one topic that seems to cause leaders more consternation than any other is sales meetings. I can understand why! Many MSP owners, like myself, started their businesses off the back of their...

/ January 8, 2020
A threat to watch in 2020

A threat to watch in 2020

Each year brings new threats, evolutions of old ones, and the typical arms-race between the good guys and the bad guys. One of the virtual battlefields expected to be active this year based on end-of-2019 trends: online advertising.

/ January 8, 2020
Does your 2020 business plan include these critical details?

Does your 2020 business plan include these critical details?

The CORE of what I teach is summed up in a favorite quote from my long-term mentor Nido Qubein: “Who your customer is today is a piece of data; who your customer should be is a piece of strategy.” Yet,...

/ January 3, 2020

Sales & Marketing

Resolve to stop doing these things that hurt sales

Resolve to stop doing these things that hurt sales

It’s never too late to better yourself. Maybe you’re sticking to your resolution, maybe you’re not. But it’s not too late to start over… or start something new! Everyone wants to know what they should DO to be successful in...

/ January 14, 2020
Channel Chat: How MSPs can develop their brand in 2020

Channel Chat: How MSPs can develop their brand in 2020

Each new year represents an opportunity to reflect on the past and find opportunities for improvement. This is no different for MSPs and their branding. 2020 offers a chance for MSPs to refresh their brand development. To find out the...

/ December 30, 2019
Here’s why you don’t need a new website for your MSP business in 2020

Here’s why you don’t need a new website for your MSP business in 2020

Last year, I wrote an article about what you need to know to make your MSP website generate more leads in 2019 and I’m still receiving feedback. I always love when I’m able to start a conversation like that, but...

/ December 24, 2019
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Security

View from Australia: Is 2020 the year of the deepfake?

View from Australia: Is 2020 the year of the deepfake?

Malware and hackers do not recognize international boundaries. Human-made viruses quickly sweep across the globe like sneeze-passed cyber versions of their biological namesakes. The good news is that security precautions don’t stop at the borders either. Some of the most...

/ January 17, 2020
Identity access management emerges as major opportunity for MSPs in 2020

Identity access management emerges as major opportunity for MSPs in 2020

Managed service providers (MSPs) are keeping an eye out for any opportunity to expand the portfolio of services they offer. The challenge is determining what pain point affects a broad enough range of customers to financially sustain a practice. At...

/ January 7, 2020
2020 brings mounting pressure to MSPs’ defense against social engineering

2020 brings mounting pressure to MSPs’ defense against social engineering

In 2020, attackers using social engineering techniques to deliver payloads of malware will continue to adopt mainstream business practices – becoming as professional in their operations as the organizations they attack. In turn, businesses are seeking to become harder targets...

/ January 6, 2020
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Better Business

Ask an MSP Expert: How can I efficiently manage my IT help desk tickets?

Ask an MSP Expert: How can I efficiently manage my IT help desk tickets?

Q: As my MSP continues to grow, we’re receiving more support tickets, and it can be hard to keep up. We need a more organized process for responding to support calls. How can we streamline the ticketing process to be...

/ January 13, 2020
How MSPs can go beyond surviving, to thriving

How MSPs can go beyond surviving, to thriving

The competitive landscape for MSPs is evolving rapidly. Let’s start with the perspective that matters the most — that of your clients. They are human, like you and me, and we are all becoming less patient and forgiving of services...

/ January 1, 2020
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Tech Insight

Tech Time Warp: Yahoo! domain name registered

Tech Time Warp: Yahoo! domain name registered

Like many tech companies that made it big, Yahoo! has a rather inauspicious origin story. Initially, Yahoo! was the pet project of Jerry Yang and David Filo, graduate students in electrical engineering at Stanford University. “Jerry’s Guide to the World...

/ January 17, 2020
Keep an eye on the edge in 2020

Keep an eye on the edge in 2020

It wasn’t that long ago that you had to learn about how the cloud would affect you and your client. Even as some stragglers are still getting their arms around those changes, the industry has begun a new subtle shift...

/ January 16, 2020
Why being secure is not the same as being compliant

Why being secure is not the same as being compliant

While speaking with managed service providers (MSPs) on whether or not they are offering security to their SMB customers, I often end up in a conversation dealing with compliance. The subject of compliance is often at the forefront of partners...

/ January 16, 2020
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