Selling co-managed IT: Is it the right fit for your MSP?

Selling co-managed IT: Is it the right fit for your MSP?

Co-managed IT is becoming a popular option among businesses in need of additional IT support, particularly larger ones with internal IT departments. While some MSPs are turning toward co-managed IT services to generate additional monthly recurring revenue (MRR), it’s important to consider the following: The co-managed IT model isn’t the right fit for every MSP,...

/ October 15, 2020
Managed compliance services put money in the MSP bank

Managed compliance services put money in the MSP bank

A survey of 300 IT security professionals published this week by Telos Corp., a provider of IT services, finds organizations on average comply with 13 different IT security and/or privacy regulations and spend $3.5M annually on compliance activities. Over the...

/ October 14, 2020
Four first steps to hiring for your MSP business

Four first steps to hiring for your MSP business

Hiring is not the easiest task no matter what industry you work in. Add that to the fact that the MSP industry is full of people with a lot of technical expertise, but lacking some of the soft skills that...

/ October 13, 2020
Maintaining your brand promise as your MSP grows

Maintaining your brand promise as your MSP grows

There is one fact in the managed services space that can’t be ignored: everyone has I.T. support. Those who already understand and value managed I.T. services are already buying it. Your whole sales process is now built around displacing competitors....

/ October 12, 2020

Sales & Marketing

Helping your clients understand their customers better

Helping your clients understand their customers better

The pandemic has changed the way we do business. Most of your clients probably aren’t meeting customers in person, or if they are, it’s with minimal contact as possible. As this new way of conducting business takes hold, much of...

/ October 22, 2020
Perfect your LinkedIn profile, generate more leads

Perfect your LinkedIn profile, generate more leads

Previously, I wrote a piece called “Can MSPs really used LinkedIn for lead generation? Absolutely – and here’s how.” It’s something I still feel incredibly strong about, and it’s also a perspective that I think has been reinforced by everything currently...

/ October 20, 2020
What you should showcase on your MSP website

What you should showcase on your MSP website

Previously, I wrote on SmarterMSP about keeping your prices off of your MSP website. This article serves as a continuation of this topic, this time focusing on using your website to tell a story of value over price. In this...

/ September 15, 2020
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Security

Tech Time Warp: Credit card companies put PCI compliance in place

Tech Time Warp: Credit card companies put PCI compliance in place

We were headed toward a nearly cashless society anyway, but the COVID-19 pandemic and the rise of “contactless” transactions is likely the final push over the edge. Every time you place a takeout order via a mobile app, you’re putting...

/ October 23, 2020
MSPs and election cybersecurity

MSPs and election cybersecurity

MSPs have emerged as central players in the democracy machinery. And after a rash of recent attacks on MSPs, some worry that MSPs may face a new challenge in election cybersecurity for the United States’ upcoming Presidential elections. Tim Davis,...

/ October 19, 2020
Email threat types: Data exfiltration

Email threat types: Data exfiltration

Data exfiltration, sometimes referred to as data theft, is the unauthorized transfer of data from your computer, network, or other devices. The stolen data is transferred from the victim to a control server or some other device that is controlled...

/ October 19, 2020
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Better Business

Where do MSPs go next post-pandemic?

Where do MSPs go next post-pandemic?

COVID-19 has had a massive impact around the globe. Businesses across the travel, tourism and hospitality sectors have been hit badly, while a few (such as those in the healthcare and government sectors) have for the most part come through...

/ September 22, 2020
Survey yields new insights regarding reliance on MSPs

Survey yields new insights regarding reliance on MSPs

A survey of more than 1,000 IT decision makers in North America and Europe published this week by Spiceworks Ziff-Davis forecasts managed services will account on average for 16 percent of the total IT budget in 2021, a single percentage...

/ September 16, 2020
Focus your MSP on customer service, not software

Focus your MSP on customer service, not software

With so many choices when it comes to MSPs or competitive offerings, it’s easy for customers to pick up and leave when their needs are not being met, and they are left wanting more from their services investments. When customers...

/ September 1, 2020
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Tech Insight

Survey unveils edge computing opportunity for MSPs

Survey unveils edge computing opportunity for MSPs

A global survey of 1,652 individuals from a broad set of industries and organizations published this week by Eclipse Foundation, a consortium that promotes adoption of open source tools and platforms, shows the level of diversity among edge computing platforms...

/ October 21, 2020
Helping your clients choose sales and marketing software

Helping your clients choose sales and marketing software

As the IT experts for their clients, MSPs often have to make business software recommendations. When it comes to sales and marketing automation tools, SMBs are often faced with a choice of expensive offerings, choosing an all-in-one solution, or cobbling...

/ October 8, 2020
Organizations need WFH help from MSPs now more than ever

Organizations need WFH help from MSPs now more than ever

Many organizations are just now starting to come to terms with the inherent challenges with supporting employees as an anticipated second wave of COVID-19 infections appears to be all but inevitable. A survey of more than 100 C-level executives and...

/ October 7, 2020 / 1 Comment
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