Wave of AI agents creates major new opportunity for MSPs
The rapid rise of artificial intelligence (AI) agents is unlike any past technology shift. It creates a significant opportunity for managed service providers (MSPs) to expand and enhance their offerings. AI agent adoption accelerates at unprecedented speed A survey of...
Why local business fairs are one of the best lead sources for early-stage MSPs
One of the most common questions I get from early-stage MSPs sounds like this: “Nate, digital marketing feels expensive, slow, and confusing. What else can I do right now?” And honestly, it’s a fair question. SEO takes time. Ads take...
Welcome to ‘Ranswomare 2.0’
Ransomware attacks have evolved from simple encryption schemes into sophisticated extortion operations that render traditional defenses obsolete. In recent years, data exfiltration has occurred in 87 percent of ransomware incidents, according to the 2024 Verizon Data Breach Investigations Report, while...
Celebrating Barracuda’s channel leaders named 2026 CRN Channel Chiefs
Michelle Hodges and Geoff Thompson named 2026 CRN Channel Chiefs—recognized for transforming partner strategy, driving innovation and empowering partner success Takeaways Barracuda’s Michelle Hodges and Geoff Thompson have been recognized as 2026 CRN Channel Chiefs for their transformative leadership and...
Sales & Marketing
The critical 15 sales metrics MSPs need to monitor
Key Takeaways: These 15 metrics give MSP leaders visibility into: Lead flow Pipeline health Sales velocity Recurring revenue growth Client retention When you track them consistently, you stop guessing and start managing performance with clarity. Why should MSPs track sales...
If you’re an MSP owner who wants more consistent leads, start here
As someone who’s spent the last 8+ years helping hundreds of MSPs generate leads and book real sales conversations, I hear the same frustration over and over again: “We’re doing some marketing… but leads are inconsistent.” Some months are busy. ...
Why selling managed services feels harder right now (and what to do about it)
Selling IT managed services feels harder today not because demand has disappeared, but because how buyers make decisions has fundamentally changed. MSPs that understand this shift can shorten stalled sales cycles, improve forecast accuracy, and regain momentum without pushing harder....
Security
Small business, big risk: The message MSPs must share
Many small businesses still assume their size protects them. A seven‑person accounting firm might reason that they’re nothing like a giant such as PricewaterhouseCoopers—and therefore not worth a hacker’s time. But experts say this mindset is dangerously outdated. The myth...
The new face of phishing: Why traditional defenses are failing your customers in 2026
As we navigate the start of 2026, the cybersecurity landscape has reached a critical inflection point. For managed services providers (MSPs), the challenge is no longer just identifying “the bad guys;” it’s identifying the “perfectly simulated guys.” In 2025, phishing...
Cybersecurity Threat Advisory: ZeroDayRAT enables takeover on Android & iOS
A new commercial mobile spyware platform, ZeroDayRAT, is being promoted to cybercriminals on Telegram as a tool that provides full remote control of compromised Android and iOS devices. Researchers at mobile threat hunting company iVerify describe it as a “complete...
Better Business
Survey: Kubernetes growth unlocks new MSP opportunities
A global survey of 628 IT professionals shows that internal IT teams are increasingly struggling to manage cloud‑native applications running on Kubernetes clusters—creating new opportunities for managed service providers (MSPs). Steady Kubernetes adoption puts pressure on IT teams Conducted by...
Report shows slower MSP contract growth heading into 2026
The latest report from the Information Services Group (ISG) finds that global demand for managed services slowed in the fourth quarter, marking the second consecutive quarter of year-over-year decline in the value of large contracts. Contract growth shows signs of...
3 must-know predictions shaping channel partner success in 2026
As the channel partner and managed services landscape rapidly evolves, staying ahead of industry trends is more crucial than ever. Navigating the challenges and opportunities of 2026 will require MSPs and channel partners to anticipate technological shifts, enhance their offerings,...
Tech Insight
Pioneers in Tech: Frederick McKinley Jones, inventor of mobile refrigeration
We can thank inventor Frederick McKinley Jones, for the proliferation of food choices we enjoy on a daily basis. The modern grocery store—which houses tropical fruits, exotic imported cheese, and frozen sushi-grade fish—was first made possible by Jones’ 1941 invention,...
Tech Time Warp: The unifying nature of Unix time
As this Tech Time Warp is being written, the current Unix epoch time is 1770344462. That means one billion, seven hundred seventy million, three hundred forty-four thousand, four hundred sixty-two seconds have passed since midnight GMT Jan. 1, 1970 (not...
Tech Time Warp: Twenty-five years of Wikipedia rabbit holes
This may surprise you: Wikipedia turned 25 this January. (Be honest—how many Wikipedia rabbit holes have you gone done in the past quarter-century?) From “Hello, World!” to 7 million articles Wikipedia co-founder Jimmy Wales made the first edit (“Hello, World!”)...
