Salaries for IT pros with cloud expertise present MSP challenge
As the number of workloads shifting to the cloud continues to accelerate, one of the biggest limitations in terms of the addressable market for managed service providers (MSPs) is now the salaries of the IT professionals that have the expertise...
The MSP guide to combatting the cybersecurity problem
Now more than ever, small to medium-sized businesses are turning to managed service providers to fulfill their cybersecurity needs, and they have good reasons to. Since the pandemic, businesses of all sizes underwent a digital transformation. Some may even call...
Don’t turn your vacation into a vacation from cybersecurity
During the summer months, many Americans leave their homes and offices for some much-needed R&R. In fact, a new study from The Vacationer shows that 81 percent of adults are planning to take a trip of some sort this summer,...
Tips to securing desktops help in the modern work environment
It now looks like hybrid working is here to stay. Although some workers will return to the office on a permanent basis, many others will be working from home (WFH) either permanently or for part of the working week on...
Sales & Marketing
Are you using the right routes to market?
Being an MSP comes with its own challenges. In the early days, the main way to market was to set up a website with enough search engine optimisation terms in it that anyone looking for what you offer would find...
Why MSP cold-calling needs a makeover
“The purpose of my call is to set up an introductory meeting with our MSP.” “How about next Wednesday or Thursday?” This is the moment when a prospect feels pushed and are ready to slam the phone down. Unfortunately, this...
MSP Sales: Here’s how to let prospects sell you
One of the many things I’ve learned from decades of sales experience is that salespeople are too focused on “selling.” They are typically set on meeting sales quotes and getting that next big bonus check. But they usually forget about...
Security
Alternate cloud service providers are on the rise
A much larger percentage of IT organizations appear to be less committed to the top three cloud service providers as it becomes more apparent that the compute and storage platforms being delivered have become commodities. A survey of 458 development...
Cybersecurity Threat Advisory: Mitel VoIP vulnerability
A known remote code execution vulnerability, CVE-2022-29499, was discovered with the Linux-based Mitel VoIP (Voice over Internet Protocol) application. Once exploited, this vulnerability allows a threat actor to gain root privileges to the system and plant ransomware. Barracuda MSP recommends...
Cybersecurity Threat Advisory: LockBit Ransomware Threat
The LockBit ransomware group has become the top ransomware group based on its volume of attacks in recent months. They are utilizing a new phishing email tactic by disguising the malware as copyright claim and creating a bug bounty program. Once...
Better Business
Are you portraying yourself as a strategic partner?
Being an MSP has changed markedly over the years. In the early days (going back as far as being an application service provider or ASP), it was a given that most of the business would come from a web search....
SMB cybersecurity confidence creates a challenge for MSPs
A survey of 600 SMBs (small-to-medium businesses) with revenue between $1 to $40 million, conducted by Provident Bank, finds that about half of the respondents believe their organization is fully prepared for a cyberattack. An equal percentage of respondents, however,...
An overlooked way to boost MSP proposal acceptance rates
To improve their MSPs profitability, most firm leaders focus either on increasing sales volume or reducing fixed costs. Sadly, a one percent of sales volume increase adds only 3.2 percent, and a one percent fixed cost reduction adds only 2.3...
Tech Insight
Alternate cloud service providers are on the rise
A much larger percentage of IT organizations appear to be less committed to the top three cloud service providers as it becomes more apparent that the compute and storage platforms being delivered have become commodities. A survey of 458 development...
Tech Time Warp: The origin of the Oregon Trail
The real Oregon Trail began in Independence, Missouri, but for generations of American schoolchildren, the trail began in a Minneapolis classroom in 1971, when three student teachers combined their penchant for history with their knowledge of BASIC.
Tech Time Warp: Did you forget about the first iPhone?
As ubiquitous as the iPhone is today (and as many competitors as it has inspired), it can be difficult to think back to June 2007, when the first iPhone went on sale. Disrupting the Blackberry world, the iPhone of 2007 was...