Helping your clients choose sales and marketing software

Helping your clients choose sales and marketing software

As the IT experts for their clients, MSPs often have to make business software recommendations. When it comes to sales and marketing automation tools, SMBs are often faced with a choice of expensive offerings, choosing an all-in-one solution, or cobbling...

/ October 8, 2020
Organizations need WFH help from MSPs now more than ever

Organizations need WFH help from MSPs now more than ever

Many organizations are just now starting to come to terms with the inherent challenges with supporting employees as an anticipated second wave of COVID-19 infections appears to be all but inevitable. A survey of more than 100 C-level executives and...

/ October 7, 2020 / 1 Comment
Cybersecurity trends to know in 2020

Cybersecurity trends to know in 2020

Cybersecurity is one of the major constants in our 21st century lives. However, did you know that one of the world’s first laws designed to fight malicious internet activity was passed in 1990? The United Kingdom’s Cybersecurity Misuse Act preempted...

/ October 6, 2020
Email threat types: Malware

Email threat types: Malware

Email attacks often come in the form of a harmless-looking email with malware attached as a .zip file or embedded in an email attachment. This malware could install ransomware, spyware, and other damaging programs. Malware is short for ‘malicious software’ and...

/ October 5, 2020

Sales & Marketing

Perfect your LinkedIn profile, generate more leads

Perfect your LinkedIn profile, generate more leads

Previously, I wrote a piece called “Can MSPs really used LinkedIn for lead generation? Absolutely – and here’s how.” It’s something I still feel incredibly strong about, and it’s also a perspective that I think has been reinforced by everything currently...

/ October 20, 2020
Selling co-managed IT: Is it the right fit for your MSP?

Selling co-managed IT: Is it the right fit for your MSP?

Co-managed IT is becoming a popular option among businesses in need of additional IT support, particularly larger ones with internal IT departments. While some MSPs are turning toward co-managed IT services to generate additional monthly recurring revenue (MRR), it’s important to consider the following: The co-managed IT model isn’t the right fit for every MSP,...

/ October 15, 2020
Maintaining your brand promise as your MSP grows

Maintaining your brand promise as your MSP grows

There is one fact in the managed services space that can’t be ignored: everyone has I.T. support. Those who already understand and value managed I.T. services are already buying it. Your whole sales process is now built around displacing competitors....

/ October 12, 2020
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Security

MSPs and election cybersecurity

MSPs and election cybersecurity

MSPs have emerged as central players in the democracy machinery. And after a rash of recent attacks on MSPs, some worry that MSPs may face a new challenge in election cybersecurity for the United States’ upcoming Presidential elections. Tim Davis,...

/ October 19, 2020
Email threat types: Data exfiltration

Email threat types: Data exfiltration

Data exfiltration, sometimes referred to as data theft, is the unauthorized transfer of data from your computer, network, or other devices. The stolen data is transferred from the victim to a control server or some other device that is controlled...

/ October 19, 2020
The Creeper and the Reaper make cybersecurity history

The Creeper and the Reaper make cybersecurity history

“I’M THE CREEPER. CATCH ME IF YOU CAN.” This eerie message is the equivalent of “hello, world!” in cybersecurity history. In 1971, Bob Thomas, an engineer at BBN Technologies in Cambridge, Massachusetts, developed the first computer worm, dubbed the “Creeper.”

/ October 16, 2020
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Better Business

Managed compliance services put money in the MSP bank

Managed compliance services put money in the MSP bank

A survey of 300 IT security professionals published this week by Telos Corp., a provider of IT services, finds organizations on average comply with 13 different IT security and/or privacy regulations and spend $3.5M annually on compliance activities. Over the...

/ October 14, 2020
Four first steps to hiring for your MSP business

Four first steps to hiring for your MSP business

Hiring is not the easiest task no matter what industry you work in. Add that to the fact that the MSP industry is full of people with a lot of technical expertise, but lacking some of the soft skills that...

/ October 13, 2020
Where do MSPs go next post-pandemic?

Where do MSPs go next post-pandemic?

COVID-19 has had a massive impact around the globe. Businesses across the travel, tourism and hospitality sectors have been hit badly, while a few (such as those in the healthcare and government sectors) have for the most part come through...

/ September 22, 2020
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Tech Insight

Survey unveils edge computing opportunity for MSPs

Survey unveils edge computing opportunity for MSPs

A global survey of 1,652 individuals from a broad set of industries and organizations published this week by Eclipse Foundation, a consortium that promotes adoption of open source tools and platforms, shows the level of diversity among edge computing platforms...

/ October 21, 2020
VMware comes of age in the cloud

VMware comes of age in the cloud

It may have taken awhile, but it appears VMware has finally achieved a level of critical mass in cloud. At the online VMworld 2020 conference this week, VMware revealed more than 160,000 end customers are now running more than 15...

/ September 30, 2020
Q&A: An award-winning MSP partner program

Q&A: An award-winning MSP partner program

Relationships are at the heart of everything an MSP business does and needs to succeed. In order to deliver the best service offering possible to customers, an MSP first needs a strong relationship with vendors and other third-party providers. So,...

/ September 28, 2020
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