E-waste disposal: It’s everyone’s responsibility
The United Nations recently put out some eye-catching statistics about e-waste: A record 62 million tons of e-waste were produced in 2022, up 82 percent from 2010. This number is on track to rise another 32 percent, to 82 million...
Threat Spotlight: The good, the bad, and the ‘gray bots’
This edition of the Threat Spotlight focuses on the ‘gray bots’. Bots are automated software programs designed to carry out online activities at scale. There are good bots — such as search engine crawler bots, SEO bots, and customer service...
Ask an MSP Expert: How to generate authentic AI prospecting content
The rise of artificial intelligence (AI) has created challenges for businesses striving to find the right balance between operational efficiency and preserving a personal touch in their communications. Kendra Lee, founder of the KLA Group and a recognized expert in...
The SOC case files: RansomHub exploits FortiGate bug in attack blocked by XDR
Barracuda’s Managed XDR team recently contained a determined and complex attack by a ransomware gang. The attackers had been trying to find a way into a manufacturing company’s network since December 2024 and finally succeeded by exploiting an exposed firewall...
Sales & Marketing
Navigating AI: The do’s and don’ts for MSPs
There is a big problem when discussing artificial intelligence (AI) with a prospect or customer. With AI, and positioning AI, being a relatively new market with a broad coverage, navigating AI positioning without knowing a person’s level of knowledge can...
Your flight plan for MSP Success: Knowing your audience and value proposition
For managed service providers (MSPs) striving to grow and stand out in a competitive market, a clear and actionable marketing strategy is essential. Much like preparing for a successful flight, knowing your audience and defining your unique value proposition are...
What does it mean to be a PRO MSP?
At my managed service provider (MSP) marketing agency, Tech Pro Marketing, the word PRO is in our name, but in recent years, it’s also become somewhat of a mantra. To me, it’s all about results and relationships. Results are everything...
Security
Cybersecurity 2025 trends: Key emerging threats
Welcome to part two of our deep dive into 2025’s cybersecurity landscape. As highlighted in part one of this blog, generative artificial intelligence (GenAI) and supply chain vulnerabilities are at the forefront of cyberthreats. We consulted with other industry experts...
MSPs: AI is your answer to the $12 trillion cyberthreat
One of the most challenging aspects of cybersecurity readiness is establishing robust threat detection capabilities. Cyberattacks are constantly evolving, and criminals are now leveraging tools such as artificial intelligence (AI), third-party attack development tools, and in-depth research on their targets...
Cybersecurity Threat Advisory: Critical CentreStack and Triofox vulnerability
A critical security vulnerability, tracked as CVE-2025-30406, has been disclosed in Gladinet’s CentreStack and Triofox file-sharing platforms. According to reports, this flaw arises from the presence of hardcoded administrative credentials embedded in default software builds. Attackers can use these credentials...
Better Business
MSPs: Building resilience in the midst of uncertainty
Regardless of how business and IT leaders view tariffs as economic policy, one certainty is that nearly every organization, including managed service providers (MSPs), will be affected. Many MSPs and the organizations employing them are already scrambling to purchase everything...
Tip Tuesday: Simplify payroll for your MSP business
Delivering efficiency and error reduction to your clients is key for managed service providers (MSPs) to remain competitive. At the same time, it can be challenging to maintain the same standards in your internal workflows. Payroll, in particular, is a...
Survey: Cloud spending exceeding budgets
A survey of 300 CIOs in the U.S. working for organizations with over 500 employees finds 83 percent are on average spending 30 percent more on cloud infrastructure and applications than what their organization initially budgeted for, even as spending...
Tech Insight
Tech Time Warp: The women who powered Bletchley Park
Historians and the public widely recognize the contributions of the men at Bletchley Park, especially Alan Turing, who cracked the Germans’ Enigma Code. (So, too, is the tragic end to Turing’s life.) But a sizable female workforce made Bletchley Park’s...
Pioneers in Tech: Happy birthday to Ben Hammersley, who coined the term “podcast”
Let’s all send birthday wishes to British journalist-turned-speaker-and-futurist Ben Hammersley, who turned 49 this month and is perhaps most famous for coining the term “podcast” 21 years ago. Learn how the the word came about in this edition of Pioneers...
Tech Time Warp: Funny April Fools’ Day tech pranks you may not know about
Did you survive April Fools’ Day 2025? Or did you sign up for Duolingo’s five-year world cruise? April Fools’ Day is a love-it-or-hate-it tradition in the technology world, with Google leading the charge from 2000 up until the COVID-19 pandemic....
