Cities have a massive need for cybersecurity
Cities are increasingly making headlines for being crippled by ransomware and other attacks. Such vulnerability isn’t surprising, since municipalities have a growing number of attack vectors and a pool of taxpayer or insurance money that hackers find too tempting to resist....
The MSP’s Bookshelf: Never Split The Difference – Negotiating As If Your Life Depended On It
When it comes to pricing and packaging your managed service offering, you might question whether your SMB customers are getting a good deal—or if your offering is too good to be true. Managed services don’t need to be commoditized. In...
Ask an MSP Expert: What are some factors to consider before switching our RMM?
Q: My existing contract with my RMM vendor is coming up and I am contemplating on switching vendors. I want to make sure that I am using the best tool for my budget and needs. I manage roughly 500 endpoints...
Winterizing your IT
From a cybersecurity standpoint, cold and snow don’t make the top 10 list of concerns. Unless snowflakes and sleet pellets become WiFi-connected, winter weather poses little threat. Still, the onset of winter requires some basic preparation for MSPs. Just like...
Sales & Marketing
Shining light in the darkness: the need for advertising
The nightmare for any company is when they know that they have a great product, yet it just isn’t moving in the market because no one knows about it. The company knows that it needs to advertise what it does,...
Why cold calling could accelerate your MSP growth
Cold calling is a must because it generates a steady stream of new business. But many of the MSPs we talk to resist it. Instead, they rely on referrals to bring in prospects who already know and trust the brand....
Here’s where to get started with cold email campaigns for MSPs
In a lot of my discussions with MSP business owners, I find that people are often receptive to the idea of conducting cold email outreach campaigns… they’re just usually not sure where to begin. We all know what a cold...
Security
Tech Time Warp: Teens left their fingerprints on the Goner worm
Much like the “Wet Bandits” left their signature (running water in a stopped-up sink) on home burglaries in the holiday classic Home Alone, the Israeli teenagers arrested in December 2001 for spreading the Goner worm signed their work — and...
The growth of IoMT and what it means for MSPs
We know that IoT is transforming the landscape for MSPs. MSPs that once simply had to monitor and maintain a bare-bones network, now must contend with everything from connected coffeemakers to myriad BYOD items. There is a sub-variant of IoT that’s...
Tech Time Warp: Columbia researchers find IoT vulnerability
The headlines were inflammatory in every sense of the word: In November 2011, two Columbia University researchers recognized a security vulnerability in HP printers and set one ablaze. Professors Salvatore Stolfo and Ang Cui realized that every time an HP...
Better Business
Ask an MSP Expert: How can growth hacking help my MSP business?
Q: I have heard stories of other tech companies who utilized growth hacking to take their business to the next level. What is it and how can it grow my business exponentially? Growth hacking has become a popular strategy for...
Percentage of revenue organizations are investing in IT increases sharply
A global survey of more than 2,500 business and technology leaders conducted by the research firm ESI ThoughtLab, on behalf of Cognizant, a provider of IT services, suggests that the amount of money organizations are willing to invest in IT...
The increased need for auditing
The best and the worst thing about modern IT platforms is that they are flexible and change can happen extremely rapidly. So, why do the same capabilities create such diametrically opposite issues?
Tech Insight
Shift to the hybrid cloud drives increased reliance on MSPs
Just about everyone agrees that more application workloads will be moving into the cloud. The only real question now, is to what degree. A survey of 508 IT professionals conducted by Internap (INAP), a provider of managed services, finds that...
AWS re:Invent should have lots of news for MSPs
This week is AWS re:Invent, the company’s massive annual customer conference taking place in Las Vegas. It’s typically packed with news about new features and services, and you should be paying attention to what new stuff could benefit your clients...
Ten technology trends MSPs can be thankful for in 2019
The arrival of Thanksgiving once again presents an opportunity for managed service providers (MSPs) to take stock of the opportunities that lay before them. With the spirit of the holiday in mind, here are ten technology trends benefiting MSPs, as...