MSPs to face cybersecurity challenges in 2021
Many people hope that, by the end of 2021, we will look back on this year with fonder memories than the previous one. However, we shouldn’t overlook potential peril for MSPs and other cybersecurity stakeholders. Last year, we witnessed an...
MSPs enter 2021 holding their own
A single-digit increase in the percentage of IT budgets being allocated to managed services in 2021 may give managed service providers (MSPs) cause for concern, but within the context of larger IT spending patterns it would appear MSPs are holding...
No code workflow tools can save clients time and money
As your clients look for ways to reduce their reliance on expensive technical staffing, low-code workflow tools can help. They provide a way for non-technical business users to create digital workflows by dragging and dropping components. The larger software companies...
The benefits of an MSSP
The managed security service provider (MSSP) business is currently a fast-growing one, thanks to the evolving threats to cybersecurity. Hackers are improving their ability to infiltrate networks, and business leaders that didn’t consider cybersecurity previously are looking for ways to...
Sales & Marketing
How can AI help MSPs hone their digital marketing strategy?
Current global climates are posing new challenges to MSP providers, with a recent IEEE survey indicating that CIOs and CTOs will be called upon to deal with a plethora of new circumstances in 2021. Some of the biggest challenges include...
Is your MSP website hurting your sales efforts?
As the CEO of Tech Pro Marketing, not too long ago I had the opportunity to complete a detailed study of all of the MSP websites we have under management. It was a very interesting experience for me, as some...
Ask an MSP Expert: An overlooked MSP marketing tool
Q: I want to grow my MSP business, but most marketing tactics appear to be outside of my budget. Do you have any ideas? MSPs have many tools at their disposal to generate new business: word-of-mouth, conferences, websites, trade shows,...
Security
Cybersecurity predictions for 2021
Last year, the COVID-19 pandemic pretty much dominated everything, which created many challenges for MSPs. What does 2021 hold in the realm of cybersecurity? Unfortunately, perhaps more of the same, according to Hussain Aldawood, Director of Cybersecurity, for Saudi Arabia-based...
A look back at cybersecurity in 2020
As happy as some of us might be to watch 2020 disappearing into the rearview mirror, we should first indulge in our annual look back to see what cybersecurity trends emerged. By learning from what worked and what didn’t, we...
Tech Time Warp: Father Christmas worm visits NASA
Even hackers get into the holiday spirit. The Santy worm brought unwelcome gifts in December 2004, and the CHRISTMA EXEC brought a charming ASCII tree to screens in 1987. On December 22, 1988, the Father Christmas worm traveled to NASA...
Better Business
Demand for managed services shows signs of recovery
A report published this week by the technology research and advisory firm Information Services Group (ISG) shows global demand for managed services began to recover in the fourth quarter of 2020. In that quarter, annual contract value for managed services...
The difference between analytics and business intelligence
Many MSPs may not realize this, but with “actionable insights” they can strike GOLD! It’s only a matter of presenting the right data, at the right time, to the right people with the right device. Having insights that are actionable means that you...
Are Apple services the next big revenue opportunity for MSPs?
Apple device adoption in the enterprise is on the rise. This presents a new opportunity for MSPs who want to add new and profitable revenue streams to their businesses. If you primarily consult for Windows-based organizations, offering Apple device management...
Tech Insight
Tech Time Warp: Wikipedia launches as a side project to Nupedia
Still not a solid entry in a bibliography, Wikipedia is a highly useful place to find answers to your pressing questions—and it’s definitely a mainstay of contemporary life. The website at the top of your search results was launched January...
How do I track technicians’ work without creating mistrust?
Q: My technicians monitor massive amounts of sensitive data and have access to multiple high-security clearance networks. How can I track them without creating an atmosphere of mistrust? MSP technicians are the guardians of the galaxy when it comes to...
Pioneers in Tech: The ENIAC Six
On Feb. 14, 1946, John Mauchly and J. Presper Eckert unveiled one of the U.S. Army’s best-kept secrets of World War II: the ENIAC. The Electronic Numerical Integrator and Computer was built behind closed doors in a restricted area at...