Threat of toll fraud emerges

Threat of toll fraud emerges

MSPs have an increasing amount of cyber turf to defend with the rapid proliferation of IoT devices and interconnected networks. Add to the mix the arsenal of weapons the bad guys have, and an MSP could be forgiven for overlooking...

/ February 13, 2020
Compliance mandates provide a boon to MSPs

Compliance mandates provide a boon to MSPs

Most business executives are not especially fond of regulations. However, it turns out the need to comply with a myriad of regulations has been something of a boon to managed service providers (MSPs). A survey of 50 MSPs conducted by...

/ February 12, 2020
Want your MSP website to soar? Avoid these three design pitfalls

Want your MSP website to soar? Avoid these three design pitfalls

While I’ve always thought it’s important to look forward, it can also be valuable to look backwards too, to see exactly how far you’ve come. That’s exactly what I did when I was looking over some of my notes and...

/ February 11, 2020
Ask an MSP Expert: How can I make sure my customers are secure online?

Ask an MSP Expert: How can I make sure my customers are secure online?

Q: One of my customers recently fell victim to a suspicious download from a fraudulent website. How can I prevent this in the future? Attacks through websites are not uncommon. As cybercriminals become more sophisticated with attack vectors such as drive-by downloads and malvertising,...

/ February 10, 2020

Sales & Marketing

Sharing experiences for better MSP client relationships

Sharing experiences for better MSP client relationships

Great businesses are built on great relationships. Many MSP sales pros say they’re excellent at building these relationships with prospects and clients, but most don’t try to develop this as a skill. Instead, many will spark conversations with as many...

/ February 18, 2020
Get more appointments with these easy LinkedIn tips

Get more appointments with these easy LinkedIn tips

If I told you there was a tool that could increase your sales rep’s performance by 100 percent or more, would you ask about it? Of course! But, the name of the tool won’t surprise you, simply because you use...

/ February 11, 2020
Using the “no” as an opportunity, not a dead end, during sales

Using the “no” as an opportunity, not a dead end, during sales

The first real sales training I received was when I was working for Tony Robbins as a rep selling his Personal Power and Power to Influence courses. It was a great experience, to say the least. Tony taught his reps...

/ February 4, 2020
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Security

Tech Time Warp: Mocmex sneaks in via digital photo frame

Tech Time Warp: Mocmex sneaks in via digital photo frame

“Beware of Greeks bearing gifts” is the old saying associated with the story of the Trojan horse — the same story that gives Trojan viruses their name. In 2008, a more appropriate saying would have been “beware of relatives bearing...

/ February 21, 2020
Cybersecurity laws: What MSPs need to do

Cybersecurity laws: What MSPs need to do

Cybersecurity isn’t just about firewalls and patching. Cybersecurity is also about education and legislation — often, these two go hand in hand. The legislative landscape is continuously evolving as more rules and regulations attempt to add guardrails and protections to...

/ February 19, 2020
Tech Time Warp: The arrest of hacker Kevin Mitnick

Tech Time Warp: The arrest of hacker Kevin Mitnick

The story of the man who calls himself the “world’s most famous hacker” contains a moral: It’s often the human element, not the high-tech, that allows intrusion into the most secure of systems — and allows hackers to exist in...

/ February 14, 2020
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Better Business

Survey identifies data protection as top service being delivered by third-parties

Survey identifies data protection as top service being delivered by third-parties

A survey of 110 IT decision-makers based in the U.S. suggests that the reliance on third-party IT services is starting to increase as IT becomes more complex. Conducted by US Signal, a provider of data center services, the survey finds...

/ February 20, 2020
Ask an MSP Expert: How can my MSP keep up with the regulatory landscape for data protection?

Ask an MSP Expert: How can my MSP keep up with the regulatory landscape for data protection?

Q: The regulatory landscape is continually changing, and I know that the price for inadvertently running afoul of a data law can be steep. What are the best ways to stay on top of the rapidly changing regulatory landscape for...

/ February 17, 2020
How to become your vendor’s favourite MSP partner

How to become your vendor’s favourite MSP partner

When I’m helping IT Solution Providers and Managed Service Providers (MSPs), I often ask them the question, “What is your relationship like with your vendor partners?” They often look at me blankly or reply, “What relationship?” If you want to...

/ February 17, 2020
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Tech Insight

Free code education resources could help you add value for clients

Free code education resources could help you add value for clients

MSPs are probably best known for acting as the de facto IT departments for small to medium sized businesses. You deal with tasks like software updates, backups, and making sure the IT lights stay on, but there are ways for...

/ February 14, 2020
Chatbots could help reduce the customer service burden

Chatbots could help reduce the customer service burden

Customer service is a key part of running any business, but SMBs struggle with the cost of hiring and training customer service reps. It’s expensive to find quality employees who understand both the products and the business and can act...

/ February 6, 2020
Don’t reinvent the wheel

Don’t reinvent the wheel

Being an MSP means that you can provide services to your customers where you retain far more control than if you were an independent software vendor (ISV). ISVs who have on-premise software must provide support for implementations across a wide...

/ February 5, 2020
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