Tech Time Warp: 25 years of exploiting poor Pikachu
One of the first pieces of malware designed to target children turns 25 this month. Take a look back in this edition of Tech Time Warp. First detected in June 2000, the Pikachu Pokémon or “Pokey” virus played on a...
Navigating the landscape: KPMG reveals the key insights for MSPs
A new KPMG report highlights key insights into the evolution of the MSP landscape. There were key seven emerging trends and five universal challenges that are reshaping the industry. Emerging priorities for modern MSPs As the IT landscape continues to...
Cybersecurity Threat Advisory: Global Microsoft Exchange attack
A recent cyber campaign has compromised over 70 Microsoft Exchange servers across 26 countries by injecting JavaScript-based keyloggers into Outlook Web Access (OWA) login pages. Review the details of this Cybersecurity Threat Advisory to safeguard against these vulnerabilities. What is...
Threat Spotlight: Half the spam in your inbox is generated by AI
Cyber attackers are leveraging the power of artificial intelligence (AI) to boost their chances of success in email-based attacks. AI tools can help them to develop and launch more attacks, more frequently, and to make these attacks more evasive, convincing,...
Sales & Marketing
Is your sales team losing deals they should win?
You’re trying to grow, and it feels like the sales team should be helping you get there. But too often, they’re chasing the wrong leads, following up inconsistently, or losing deals that should have been won. Add to that many...
How MSPs can fuel faster growth with AI + cold outreach
Dave leads a B2B services firm with a dedicated sales team of three. Over the past year, they’ve invested time and resources into cold outreach, hiring sales reps, and launching marketing campaigns. Despite these efforts, the results have been underwhelming,...
We’re celebrating Global MSP Day 2025!
We’re thrilled to announce that we’ll be joining the celebration for Global MSP Day 2025, hosted by Barracuda, on Thursday, June 5th. It’s always a special moment in our calendar – a day that brings together the managed services community across...
Security
Cloud success: The critical role MSPs play
After more than a decade of using cloud computing services, many organizations are still struggling to justify a return on investment (ROI). A survey of 350 senior IT leaders in the U.S finds that more than three-quarters (78 percent) admit finding it...
Cybersecurity Threat Advisory: Cisco Unified CM backdoor account removal
Cisco removed a backdoor account from its Unified Communications Manager (Unified CM) and Unified Communications Manager Session Management Edition (Unified CM SME), tracked as CVE-2025-20309. This critical vulnerability, with a CVSS score of 10, enabled unauthorized remote access to unpatched...
Navigating endpoint security: The role of MSPs
According to Verizon’s 2025 Data Breach Investigations Report, more than two-thirds of breaches involve endpoints. Some eye-catching endpoint security statistics include: About 88 percent of breaches reported involving endpoints involved the use of stolen credentials. Thirty percent of compromised systems...
Better Business
Should you be worried about copyr(AI)ght?
In previous articles, I’ve covered much of the good and evil around artificial intelligence (AI). An area that I haven’t covered is the impact of copyright on the use of AI. UK and EU tackle AI copyright In the UK,...
Building client trust: Strategies to prove security and compliance
Client trust is one of the most valuable assets a managed service provider (MSP) can earn. As clients become more informed about cybersecurity and more cautious in choosing their providers, it’s no longer enough to say you’re secured – you...
Driving change: The role of AI agents in the channel ecosystem
A report published by the Futurum Group finds that artificial intelligence (AI) tools, applications, agents, and bots are being increasingly used to automate a range of tasks and processes across the channel, particularly in sales, finance, and partner management. AI...
Tech Insight
Tech Time Warp: The slide rule becomes obsolete
“150 Extra Engineers.” This 1952 IBM advertisement for the IBM Electronic Calculator is not dissimilar from today’s marketing for the latest artificial intelligence (AI) innovations: “An IBM Electronic Calculator speeds through thousands of intricate computations so quickly that on many...
Tech Time Warp: A eulogy for the Blue Screen of Death
The news that Microsoft will soon retire the infamous “Blue Screen of Death,” aka BSOD, in favor of an all-black “simplified UI for unexpected restarts” has inspired a wave of nostalgia for the screen every Windows user has learned to...
Tech Time Warp: The secrets to the Apple II’s success
The Apple II, designed by Steve Wozniak in 1977, was a groundbreaking self-contained machine, with screen, keyboard, power supply, and electronics all in a single plastic unit. The first Apple IIs were shipped on June 10, 1977, and cost $1,298....
