Your next hack could arrive by snail mail
When you think about getting hacked, you probably imagine hackers using stolen credentials, undertaking a phishing attack, or exploiting a vulnerability in your network. What you probably don’t expect is for them to come through the front door, and access...
Software licensing chaos creates unique opportunity for MSPs
It’s no secret that software licensing models across the IT industry are chaotic. Software providers typically offer a mix of licensing options, spanning everything from subscriptions and usage-based licensing models, to traditional perpetual licenses that enable organizations to continue to...
Fallout from high profile breaches will have major impact on IT service providers
A recent series of high-profile data breaches is likely to have a profound impact on IT service providers for years to come.
Using alternative marketing efforts to captivate prospects
Thanks to our work in appointment setting, we make thousands of calls on behalf of our MSP clients every day. The sheer volume of calls generates enormous amounts of data on their prospects, giving us the opportunity to identify trends...
Sales & Marketing
Can MSPs really use LinkedIn for lead generation? Absolutely – and here’s how
As someone who has always made an effort to stay up-to-date with the latest best practices in marketing, it can’t be denied that there is currently a MAJOR buzz around not only LinkedIn, but the site’s role in successful B2B...
Ask an MSP Expert: How can I keep sales moving during the slow summer months?
Q: Everything seems to slow down during the summer — especially signing new customers on to our MSP services. How can we close more deals in the slow summer months? Closing deals during the summer can be difficult, especially when...
The high cost of being complacent
Growing your business requires work. There’s no shortcut to it. It’s inconvenient. It’s hard. It takes us out of our comfort zones. It requires sacrifice and compromise, and while we believe that we know this going in, I’m not sure...
Security
Supply chain attacks on the rise
You’ve turned your client’s network into a virtual fortress. There are firewalls, double authentication protocols, an up-to-date patching regimen, and frequent pen-testing. You’ve pretty much eliminated the threat of hackers within your client’s critical network, right? Think again.
Survey shines light on chronic need for actionable cybersecurity intelligence
A survey of 577 IT and IT security practitioners in the U.S. conducted by The Ponemon Institute on behalf of AttackIQ, a provider of security testing tools, suggests there’s a major opportunity for managed service providers (MSPs) to provide security...
Increased connectivity leads to increased security needs
When it comes to IoT, there’s no limit to the thoughts from experts and security professionals about strategies for adapting to the rapidly changing connectivity landscape in the average office. This landscape is changing daily. One statement we can make with...
Better Business
How MSPs can fight the spiral of commoditization
Each day, a new cloud service or API seemingly comes into play, deeming themselves essential in their particular industry. In the MSP world, RMMs, anti-virus, and backup services have all undergone commoditization. It used to cost thousands to offer a...
Ask an MSP Expert: Should my MSP have its own company vehicles?
Q: I’m an MSP owner and business is booming. In fact, I’m planning on hiring two technicians to assist me in servicing customers. Should I have them take their own cars on service calls or should I purchase company vehicles?...
To grow your MSP business, you need to lead by example
As the owner of a managed service business, do you understand the importance of leading by example? In an previous article, I wrote about why your MSP should eat its own dog food. Of course, this doesn’t mean you should...
Tech Insight
Tech Time Warp: The superspy origins of Google Earth
If you’ve played around with Google Earth, you’ve probably been struck by the fact that it’s kind of creepy. It’s fascinating and technologically amazing, for sure, but it can feel a tad invasive. So it should really come as no...
Opportunities for MSPs abound as IoT adoption starts to mount
A pair of studies suggest that the Internet of Things (IoT) opportunity for managed service providers (MSP) in the months and years ahead is about to increase, as organizations start to significantly increase their level of investment. A new report...
Tech Time Warp: Was the Welchia Worm well-intended?
As the old saying goes, two wrongs don’t make a right — especially if the second “wrong” is a computer worm, albeit a benevolent one. In August 2003, hundreds of thousands of PCs were infected by the Blaster worm, which...