How savvy MSPs can overcome internal IT team objections

How savvy MSPs can overcome internal IT team objections

Managed service providers (MSPs) regularly encounter internal IT teams that are firmly convinced they can provide any IT service better and at a lower cost. The cost comparison usually doesn’t include the true fully-loaded cost of hiring a full-time employee...

/ February 14, 2019 / 2 Comments
Business agreements: what MSPs should know

Business agreements: what MSPs should know

It’s not a good idea to operate your MSP without having a business agreement in place. If you’ve been working with clients without the right protections in place, today’s the day you should start requiring clients to agree to legal...

/ February 13, 2019
Coming to terms with offering managed security services

Coming to terms with offering managed security services

Cybersecurity has increasingly become table stakes for not just new projects, but also retroactively existing ones. Many managed service providers (MSPs) are now being required by customers to layer additional cybersecurity services on top of both new equipment and a...

/ February 12, 2019
Https means you are safe, right?

Https means you are safe, right?

When it comes to website security, many believe that when you enter your private info, the only way to be reasonably assured that it really is the actual website — and not a spoof — is to look for https....

/ February 11, 2019 / 1 Comment

Sales & Marketing

3 big marketing developments for MSPs

3 big marketing developments for MSPs

It was nearly 2,500 years ago when Greek philosopher Heraclitus proclaimed, “Change is the only constant in life.” Two and a half millennia later, his words still ring true.

/ February 22, 2019
Leave things better than you find them

Leave things better than you find them

My mom and dad weren’t big campers. In fact, my mom never went along on a family camping adventure, preferring instead to let my older brother and me suffer the consequences of my dad’s questionable planning. Fortunately, my dad braved...

/ February 20, 2019
Selling managed services to the modern small business owner

Selling managed services to the modern small business owner

I recently took on a client who fits the description of an “old school” MSP business owner – someone who has been in this industry for years and has seen the landscape shift around them time and again. This particular...

/ February 6, 2019
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Security

Have businesses learned their lesson from the Target breach?

Have businesses learned their lesson from the Target breach?

This month marks five years since Target announced the data breach that exposed 70 million customers’ credit card numbers and banking information.

/ February 20, 2019
MSPs need to deliver better employee training due to the rise of spear phishing

MSPs need to deliver better employee training due to the rise of spear phishing

For businesses and the MSPs that serve them, achieving effective IT security requires a strategy with several layers of defense. To thwart potential breaches, most organizations understand that – at a minimum – endpoint access should be tightly controlled, data...

/ February 18, 2019
Ask an MSP Expert: Is 24/7 monitoring necessary for MSPs?

Ask an MSP Expert: Is 24/7 monitoring necessary for MSPs?

Q: I’m the President of a small MSP in Wisconsin and I’m proud of our customer-service and problem-solving skills. However, my last tech goes home for the night at 11 p.m. and if a customer’s servers crash after that point,...

/ February 18, 2019 / 1 Comment
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Better Business

AWS follows Microsoft’s lead in raising the partner bar for MSPs

AWS follows Microsoft’s lead in raising the partner bar for MSPs

Whenever any IT product or service starts to become widely accessible at too low of a price, it’s usually not long before IT vendors look to constrain the number of routes to market to ensure profitability. After nearly a decade...

/ February 19, 2019
Feeling burnt out or looking for a way to take your business to the next level?

Feeling burnt out or looking for a way to take your business to the next level?

Many business owners and professionals spend a lot of their time on self-development, networking, and building partnerships to support business growth. To run and grow a business takes massive amounts of time, energy, and focus.

/ February 4, 2019
Tight market for IT labor continues to hamper MSP expansion plans

Tight market for IT labor continues to hamper MSP expansion plans

The single biggest inhibitor of growth for most managed service providers is staffing. Without access to additional talent, MSPs not only find it challenging to extend the size and scope of the existing services they offer, it becomes next to...

/ January 31, 2019
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Tech Insight

Tech Time Warp: Technology and the right to privacy

Tech Time Warp: Technology and the right to privacy

One of the great ironies of modern life: Technology has made life easier, but it’s also made life more complex. It’s great that location data has made the road atlas obsolete, but how much privacy can you reasonably expect when...

/ February 22, 2019
AI is just a tool to make you work smarter

AI is just a tool to make you work smarter

It’s common to think of artificial intelligence as something you either have or don’t. It’s often talked about in the kinds of terms associated with an “arms-race,” where one company or country is going to gain an upper hand over...

/ February 21, 2019
Data center modernization is the top issue for most IT organizations

Data center modernization is the top issue for most IT organizations

There’s an old saying that posits the key to success is to discover where a customer’s pain points are and solve that problem. A survey of 218 IT professionals published this week by the research firm Futuriom suggests that the...

/ February 21, 2019
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