MSPs: It’s time to rethink email security in the age of AI
The age of AI is fundamentally reshaping how MSPs deliver email security. AI-driven attacks are more sophisticated, accessible, and scalable than ever before, forcing a shift from traditional, point-in-time filtering to continuous monitoring and rapid response. Email security is no...
AI won’t be replacing MSP SDRs anytime soon
Every MSP vendor at every trade show you’ve attended this year has told you that AI is going to replace your sales team. Some of them are selling AI. So take that with a grain of salt. Here’s what I...
Password managers: Your greatest defense or biggest weakness?
Passwords remain a cybersecurity mainstay, surviving despite years of predictions about their demise. Even with constant warnings from security professionals, users still rely on weak choices—like a dog’s name or home address. So, what is an MSP to do? For...
The AI-cybersecurity connection MSPs can’t afford to ignore
One thing is becoming clear for managed service providers (MSPs): future growth will be driven by artificial intelligence (AI) and cybersecurity. More importantly, AI is accelerating demand for cybersecurity services. A recent survey conducted by the Global Technology Industry Association...
Sales & Marketing
The MSP guide to sales accountability
You can’t hold a sales rep accountable with numbers you don’t trust. The CRM says one thing. Meanwhile, the rep says another. As a result, the owner doesn’t know who to believe, so nothing changes. Fox & Crow Group works...
Revenue stalling? Your sales data has the answer
Revenue problems rarely appear overnight. They usually show up in your data first. Lead response times slow. Qualified opportunities disappear. Deals sit in the same pipeline stage. Marketing generates more leads, but conversion rates drop. One salesperson consistently closes more...
Bad CRM data is costing your MSP more than you think
Your MSP sales forecasting is only as accurate as the data feeding it. That sounds obvious, but I’ve reviewed MSP pipelines where deals that haven’t moved in six months are still listed as “closing next quarter.” The MSP owner looks...
Security
Cybersecurity Threat Advisory: Qilin exploits GlobalProtect flaw
Threat actors are actively exploiting CVE-2026-0257, an authentication bypass vulnerability in Palo Alto Networks PAN-OS GlobalProtect, to gain remote access and deploy Qilin ransomware. The attacks target internet-facing firewalls and Prisma Access deployments, allowing attackers to establish VPN sessions that appear...
Cybersecurity Threat Advisory: SonicWall SMA1000 exploits
SonicWall has reported active exploitation of two SMA1000 zero-day vulnerabilities. Organizations should immediately install available hotfixes, as there are no workarounds. Read this Cybersecurity Threat Advisory for more details on how to protect you and your clients’ environments. What is...
The hidden MSP opportunity in AI-built applications
There’s a lot of chatter these days about a so-called “SaaSpocalypse” that could have significant consequences for IT services providers. As more organizations embrace artificial intelligence (AI), they are deploying more custom applications created with AI-powered coding tools. The rise...
Better Business
Why prospects still don’t understand what you’re selling
MSPs should have a solid understanding of what they offer. The real challenge is whether prospective customers understand it as well. Since many MSPs rely on prospects visiting their website, visitors need to quickly understand the service being offered. One...
When MFA isn’t enough: The session hijacking problem
Good ol’ MFA. It’s the bane of existence for people who want to log in quickly. For cybersecurity professionals, however, MFA has long been a source of reassurance. But some of that confidence is beginning to fade. For years, organizations...
How MSPs can fix burnout (hint: it’s not more people)
SOC burnout has become a festering issue in the MSP world. Symptoms include analysts cycling through client environments, drowning in alerts, and quietly heading for the door. But the experts working closest to the problem say the conversation has been...
Tech Insight
Tech Time Warp: John Bardeen leaves Bell Labs
Even technology giants have personality conflicts at work — and sometimes a new opportunity leads to even greater achievements, like a second Nobel Prize in Physics. That’s an extreme example, but it’s a reminder that even brilliant innovators face workplace...
Tech Time Warp: 1994 Citibank Heist Yet Another Reminder to Keep Credentials Secure
The bank heists of Hollywood are glamorous: all-black clothes, darting around lasers, and — in modern cinema — genius hackers with incredible programming skills. But one of the first major digital heists of history, which took place 32 years ago...
MSPs are at a consolidation crossroads
The annual contract value (ACV), also known as billings, for managed services deals exceeding $5 million increased 2.7 percent year over year in the second quarter, according to the latest report from market research firm Information Services Group (ISG). However,...
