You need to build a machine to take your IT business to the next level

You need to build a machine to take your IT business to the next level

If you are reading this, there is a good chance you are a techie, leader, or manager within an IT Managed Service provider or Tech business. The reason you started  your IT services business is because of your IT background...

/ January 7, 2019
As the 911 outage proved, anything can go down

As the 911 outage proved, anything can go down

As we embark upon a new year, perhaps with some optimism, it’s always a good idea to understand that there are some things that you can control and some you can’t. Sometimes, in spite of your best efforts, there are...

/ January 4, 2019
Edge computing emerges as major opportunity for MSPs in 2019

Edge computing emerges as major opportunity for MSPs in 2019

As the IT industry enters 2019, there’s a lot of excitement about edge computing. Of course, edge computing is not necessarily a new idea. IT organizations have been deploying applications in, for example, remote offices or on various classes of...

/ January 2, 2019
How to build credibility as an MSP

How to build credibility as an MSP

In today’s market, many MSPs appear to be just like each other. Clients don’t know the difference between them. If you do not have a compelling Unique Selling Proposition, then you need to at least have additional branding and credibility....

/ December 31, 2018

Sales & Marketing

Why unsubscribes are actually a GOOD thing for your MSP’s email marketing list

Why unsubscribes are actually a GOOD thing for your MSP’s email marketing list

The other day, I was on a conference call with one of my regular MSP marketing clients. I consider them as someone who I’ve had a great relationship with over the past few years. We were preparing a new email...

/ January 9, 2019
Why you shouldn’t fear the word “No” when selling

Why you shouldn’t fear the word “No” when selling

The following is an example of a question that I get from MSPs FREQUENTLY: “Once I get the contact on the phone, say the CEO, he or she will usually say, ‘Yes, I got your information and passed it on...

/ December 28, 2018 / 1 Comment
Ask An MSP Expert: Any MSP marketing pitfalls to avoid in 2019?

Ask An MSP Expert: Any MSP marketing pitfalls to avoid in 2019?

Q: What are some MSP marketing mistakes that you see often and how can we avoid them in 2019? In the world of MSP marketing, there are many trends and practices that quickly become popular, and it will suddenly seem...

/ December 24, 2018
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Security

Are chatbots the next major cyber security threat?

Are chatbots the next major cyber security threat?

Me: “Where can I find a course catalogue online?” SmooSmoo: “Yep, I believe I know this one. 😉 I’ve found there’s an answer for your question, but it is not a public article. You need to login first to reveal the...

/ January 16, 2019
Ask an MSP Expert: How do we protect our healthcare clients’ data?

Ask an MSP Expert: How do we protect our healthcare clients’ data?

Q: We have a growing number of healthcare clients. Maintaining their security used to be not that much different from our other customers, but with the explosion of IoT, there are so many more threats that they are susceptible to....

/ January 14, 2019 / 1 Comment
Malicious memes?

Malicious memes?

We’ve all seen them and laughed at them. There’s “Grumpy Cat” or “Be Like Bill.”  In some cases, these memes have racked up over a billion views. That’s almost 20 percent of the world’s population who have been “dancing like the...

/ January 9, 2019 / 1 Comment
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Better Business

OK – you’re an MSP. Now what?

OK – you’re an MSP. Now what?

MSPs have varied prospect bases. Some focus on servicing large enterprises where the effective decision maker is a technical person or group. But for the many MSPs that target small and medium enterprises (SMEs), there is often a completely different...

/ January 16, 2019
Retail sector emerges as a larger opportunity for MSPs

Retail sector emerges as a larger opportunity for MSPs

Many managed service providers (MSPs) initially got their start by providing support for point-of-sale (PoS) systems and digital signage deployed in retail outlets that are difficult for internal IT organizations short on staff to support. As IT continues to evolve...

/ January 15, 2019
3 leadership books every MSP should read

3 leadership books every MSP should read

An integral aspect of any business is looking for new ways and ideas on how to improve your business practices from within. If your MSP can accomplish this, every area of the business will benefit — from customer satisfaction to...

/ January 14, 2019
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Tech Insight

How to keep your clients going should disaster strike

How to keep your clients going should disaster strike

We all know that bad stuff can happen to good clients. It could involve a massive weather event closing down offices, or perhaps a cyber security incident that takes down a network. Perhaps there could even be war or political...

/ January 11, 2019
Tech Time Warp: The brothers behind the “Brain” PC virus

Tech Time Warp: The brothers behind the “Brain” PC virus

Over the years, the motives for malware creation have ranged from simple curiosity to monetary gain. In the case of the Alvi brothers from Pakistan, it was revenge, dished up on a floppy disk.

/ January 11, 2019
5G network opportunity starts to come into focus for MSPs at CES

5G network opportunity starts to come into focus for MSPs at CES

5G networking was all the rage this week at the Consumer Electronics Show (CES). Despite all the sound and fury emanating from providers of carrier services and manufacturers of processors, such as Intel, very little has changed in terms of...

/ January 10, 2019
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