The cloud-breaching headlines keep piling up
The cloud has been victim to several high-profile breaches in recent weeks. The latest involves Pharmaceutical giant Pfizer, which suffered a significant breach of unsecured cloud data. According to Security Boulevard: The exposed data, including email addresses, home addresses, full...
Survey uncovers data reliability opportunity for MSPs
Digital business transformation is all the rage these days in the wake of the COVID-19 pandemic, primarily because organizations realize it may still be months before they are able to engage physically with either end customers or suppliers. Projects that...
Seven key ways to defend a network from fatal DDoS attacks
Distributed Denial of Service Attacks (DDoS) are much different than what they used to be. In the past, DDoS attacks involved sending as much traffic and data as possible to a network or server, with the idea of overwhelming it...
Selling co-managed IT: Is it the right fit for your MSP?
Co-managed IT is becoming a popular option among businesses in need of additional IT support, particularly larger ones with internal IT departments. While some MSPs are turning toward co-managed IT services to generate additional monthly recurring revenue (MRR), it’s important to consider the following: The co-managed IT model isn’t the right fit for every MSP,...
Sales & Marketing
How to run an effective webinar campaign for your Managed IT Services
One of the biggest marketing challenges managed service providers (MSPs) face is identifying and tapping into channels that will reach the largest number of potential leads. There are several things you can do to set yourself up for success. To...
Cold calling on its own does not work for MSPs
Now I know what you might be thinking, you just read that “cold calling doesn’t work for managed services providers (MSPs)”, but you have personally seen it produce results for your managed services business, or for your clients. Yes, I...
What your automated marketing funnel needs to generate leads
A common challenge for MSPs is lead generation. How do you find new prospects who are ready to talk about your services? It takes time, money, and often, significant trial and error. Most MSPs rely heavily or entirely on word-of-mouth....
Security
Tech Time Warp: Conficker, the Botnet that became too hot to handle
Conficker is a piece of malware we just can’t seem to quit. Despite first being identified in November 2008, some estimate that as of September 2020 there were still 150,000 Conficker detections a month, mostly in vastly populated Brazil and...
BEC attacks on the rise
In a year dominated by COVID, elections, and ransomware, there are plenty of cybersecurity experts looking to other emerging threats as we begin to wind down the year. “I think the biggest cybersecurity threat facing businesses today are user account...
Domains impersonating news sites emerge as cybersecurity threat
SmarterMSP has highlighted the recent danger of malware and ransomware coming into email boxes tied to news of the day. An example might be an email appeal for funds related to post-election legal action or rebuilding after California’s wildfires. Other...
Better Business
Harnessing courage to spark innovation
The development of the iPhone is the perfect intersection of innovation, speed, and courage. Those three characteristics are important for MSPs too. They have the potential to propel MSPs from being good at what they do, to being great. Those...
Managed services becoming more essential for established telecoms
The rapid pace of development in the telecommunications industry means that established telecoms need to consistently provide end customers with the most up-to-date communications services and solutions. And to effectively and cost-efficiently to maximise return on investment and ensure that...
Managed compliance services put money in the MSP bank
A survey of 300 IT security professionals published this week by Telos Corp., a provider of IT services, finds organizations on average comply with 13 different IT security and/or privacy regulations and spend $3.5M annually on compliance activities. Over the...
Tech Insight
New AWS services optimize application development process
Amazon Web Services (AWS) consistently introduces new services, enhances existing ones, and drives trends that all contain technology, capabilities, and information of great relevance to MSPs. In the first half of 2020, AWS announced a significant number of developments that...
Helping your clients make sense of data
If data is truly the new oil, then helping your clients make sense of it without a lot of technical understanding could be a key part of running a successful MSP business in the coming years. Every business has a...
Digital business transformation creates need for MSP speed
The more organizations that start to appreciate just how dependent they are on data to drive digital business transformation initiatives the more apparent it’s become how difficult it is to manage data. A survey of 200 IT, data science, and...