Research Suggests Many Services Providers Already on Brink of Extinction
Most IT services providers are at various points along a IT transformation journey that is being driven by demand for more agility. Today a customer can fire up a virtual machine in a few minutes, but it can still take...
Alert fatigue takes a heavy toll on MSSPs
The average managed security service provider (MSSP) doesn’t want more tools. Their biggest issue arguably is that there are too many tools. Each piece of security hardware and software they deploy generates alerts concerning various security conditions. Most of the...
Modernization of healthcare IT creates major MSP opportunity
There’s not a lot of specifics available yet in terms of how a new alliance between Amazon, JP Morgan Chase, and Berkshire Hathaway will lead to reduce healthcare costs for their employees. The assumption is that all three companies will...
Fast and furious advances in AI are now coming to MSPs
Today, most IT workers can be forgiven for assuming that the complexity of the tasks involved means it’s unlikely advances in artificial intelligence (AI) are likely to impact them any time soon. But as managed service providers (MSPs) continue to...
Little reliance on cloud marketplaces to acquire services
Most managed services providers also resell products, so how end customers acquire software still matters in the age of the cloud. In theory, most customers are downloading software from cloud marketplaces that the major public cloud providers have opened. But,...
Relationship between internal IT teams and MSPs evolves rapidly
A survey of 1,000 senior IT leaders conducted by TEKsystems finds that more than a third (35 percent) plan to increase spending on IT outsourcing in 2018, a six-point increase over 2017. Nearly half (47 percent) also reported that spending on...
Threat detection emerges as major opportunity for MSPs
Threat detection appears to be all the rage when it comes to IT security. Both Amazon Web Services (AWS) and Google are becoming much more focused on providing threat detection services. In the case of AWS, that means acquiring sqrll,...
Battle for control of the public cloud intensifies
The fight for control over application workloads moving into the public cloud is starting to resemble a knock-down drag-out brawl. The catalyst for this conflict is the accelerated rate at which application workloads are moving into public clouds. A new...
Co-seller models find increased appeal in the age of the cloud
The way IT vendors have historically sold products and services has revolved primarily around models where a channel partner either resold the product after acquiring it from the vendor or acted as an agent on behalf of the vendor. But,...
Customer loyalty to cloud and IT service providers is not all that high
It turns out that in terms of brand loyalty IT professionals are least loyal to cloud service providers (CSPs) and IT outsourcing/consulting partners. A survey of 535 IT professionals conducted by Spiceworks finds more than 70 percent of IT buyers are...
