MSPs will need to revisit client contracts in the agentic AI era
An advisory from the law firm Mayer Brown suggests that as managed service providers (MSPs) add artificial intelligence (AI) agents to their workflows, they will, to one degree or another, need to revisit the terms and conditions of their existing...
Should MSPs make cybersecurity services mandatory?
In the wake of several high-profile cybersecurity breaches involving artificial intelligence (AI) agents, many managed services providers (MSPs) may need to rethink their approach to cybersecurity. Some, such as Managed IT Services Santa Clarita (MITSSC), are going even further. The...
Why many MSPs aren’t seeing returns from AI
A survey of 153 decision-makers at managed service providers (MSPs) that manage Microsoft 365 and Azure cloud services found that 32 percent use AI internally. However, only 12 percent reported measurable productivity gains. The survey, conducted by market research firm...
The industries driving managed services growth are changing
A report from Information Services Group (ISG) suggests that managed services growth remains steady year over year, but demand is shifting across industry sectors. ISG tracks new managed services contracts worth more than $5 million that are awarded each quarter....
AI investments are raising the stakes for MSPs
The saying that two opposite things can both be true appears especially relevant for channel partners today. A survey of 400 decision-makers at IT solution providers in North America and Western Europe conducted by Futurum Group found that more than...
AI drives changes to MSP certification
A certification many managed service providers (MSPs) use to validate their IT service practices now covers AI-enabled services, privileged identities, and third-party providers. The latest version of the Unified Certification Standard for Cloud and Managed Service Providers from MSPAlliance also...
AI is putting pressure on GSI contract renewals
A recent survey of 112 U.S.-based IT leaders at global enterprises suggests contract renewal discussions with global systems integrators (GSIs) may become more challenging. Market research firm UserEvidence conducted the survey on behalf of BigPanda, an AIOps platform provider. The...
Clients are rethinking what they want from their MSP
A survey of 400 executives from Global 2000 companies conducted by the Information Services Group (ISG) found that more than three-quarters (77 percent) believe it is more important than ever for service providers to demonstrate productivity improvements and deliver measurable...
Survey: AI readiness and data integration shape MSP loyalty
A recent survey of 600 IT and security decision-makers at organizations with 200 to 1,000 employees found that nearly two-thirds of respondents are considering switching to a new managed services provider (MSP) within the next 12 months. Conducted by market...
The MSSP advantage: Why demand for managed security services keeps growing
The global managed security services market is projected to reach $66.83 billion by 2030, representing an 11 percent compound annual growth rate (CAGR), according to a new report from the research firm MarketsandMarkets. The survey results are hard to ignore...
