Driving change: The role of AI agents in the channel ecosystem
A report published by the Futurum Group finds that artificial intelligence (AI) tools, applications, agents, and bots are being increasingly used to automate a range of tasks and processes across the channel, particularly in sales, finance, and partner management. AI...
Survey shows growing dependence on cloud partners
A survey of 1,800 senior IT decision-makers finds that more than half (52 percent) of respondents said their organization relies on professional services for specific cloud-related needs, with 28 percent being heavily dependent on professional cloud partners for all aspects...
Survey shows AI initiatives are boosting opportunities for MSPs
A global survey of over 850 leaders of artificial intelligence (AI) initiatives conducted by The Futurum Group finds more than a quarter report their organization is wrestling with a skills shortage, with other challenges including legacy system integration (35 percent),...
2030 vision: The managed services market’s soaring to $730 billion
The global managed services market size is projected to grow at a 14.1 percent compound annual growth rate over the next five years, reaching $731.1 billion by 2030, according to a market forecast from Grand View Research, Inc. According to...
The managed mobile services market is about to take off
There’s an old maxim that advises managed services providers (MSPs) to focus on tasks that the average IT organization either doesn’t do all that well or would simply rather not have to do at all. Mobile computing appears to be...
Federal IT reviews signal fresh MSP opportunities ahead
Federal IT contractors have been facing major changes recently as part of the government’s broader effort to reduce overall spending. Leading systems integrators such as Accenture and Booz Allen are reportedly being asked to identify billions of dollars in savings...
Weathering the storm: Partners stay positive
In the face of growing uncertainty, a survey of 705 technology partners in North America and Western Europe finds more than three-quarters (87 percent) expect to grow revenues in 2025, with a subset of that group (18 percent) expecting more...
Managed services redefined: Expanding beyond IT
A global survey of over 1,240 business leaders from organizations with more than $100 million in revenue suggests that enterprises are increasingly relying on managed service providers (MSPs) to assume responsibility of entire business processes. Conducted by KPMG and HFS...
Maximizing value: MSPs focus on IT cost optimization
In the coming weeks, IT organizations will be turning to managed service providers (MSPs) to help them optimize their existing investments during this period of uncertainty. Historically, when faced with economic challenges, IT organizations have focused on two key areas:...
MSPs: Building resilience in the midst of uncertainty
Regardless of how business and IT leaders view tariffs as economic policy, one certainty is that nearly every organization, including managed service providers (MSPs), will be affected. Many MSPs and the organizations employing them are already scrambling to purchase everything...
