Disgruntled remote workers create opportunities for MSPs
It’s not uncommon for managed service providers (MSPs) to find themselves trying to navigate widely divergent perceptions of how well IT services are being delivered, and the COVID-19 pandemic seems to have pushed various camps within organizations to even further...
Demand for managed services shows signs of recovery
A report published this week by the technology research and advisory firm Information Services Group (ISG) shows global demand for managed services began to recover in the fourth quarter of 2020. In that quarter, annual contract value for managed services...
MSPs enter 2021 holding their own
A single-digit increase in the percentage of IT budgets being allocated to managed services in 2021 may give managed service providers (MSPs) cause for concern, but within the context of larger IT spending patterns it would appear MSPs are holding...
Managed SaaSOps to become a factor in 2021
While there’s no doubt organizations of all sizes are relying more on the cloud than ever, the shift toward software-as-a-service (SaaS) applications has become especially pronounced. Organizations may be building and deploying more applications on public clouds in the months...
Loyalty to cloud service providers starts to decline
One of issues that managed service providers (MSPs) encountered with greater frequency in that last year has been the increasing lack of differentiation between cloud service providers. Every time a cloud service provider adds a new capability, others quickly follow...
Cybersecurity service providers need to band together
Managed security service providers (MSSPs) along with global systems integrators that focus on security have a unique marketing and sales challenge. A recent global survey of 2,404 business decision makers conducted by B2B International on behalf of STANLEY Security, a...
AWS Channel Chief sees evolving relationships with MSPs
If a three week online AWS re:Invent conference leaves managed service provider (MSPs) with any impression at all, it’s that the relationship with the world’s largest provider of cloud services is continually evolving. In the last week and half alone,...
Reviews of cloud deployments drive optimization opportunities
Not surprisingly, most IT organizations are paying a lot more attention these days to cloud optimization in the wake of the economic downturn driven by the COVID-19 pandemic. While much of that focus may initially begin with the goal of...
IT spending shows signs of recovery going into 2021
CompTIA has published its annual report for the IT industry, which suggests that spending on IT is starting to return to historic levels. The CompTIA report, in fact, cites data from International Data Corp (IDC) projecting that global IT revenue...
Digital business transformation creates need for MSP speed
The more organizations that start to appreciate just how dependent they are on data to drive digital business transformation initiatives the more apparent it’s become how difficult it is to manage data. A survey of 200 IT, data science, and...