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All posts by Ron Miller

Ron Miller is a freelance technology reporter and blogger. He is contributing editor at EContent Magazine and enterprise reporter at TechCrunch.

New chip flaws could create more headaches for MSPs

New chip flaws could create more headaches for MSPs

We saw two chip flaws emerge last week affecting both Intel and AMD. The problem with these particular flaws is that they are built into the chip architecture, which makes them challenging to patch. This isn’t the first time we’ve...

/ March 9, 2020
AI could help make your clients more secure

AI could help make your clients more secure

There are so many security threats coming at us from all sides. It’s beyond our ability to keep up without the help of technology. Today, that means using artificial intelligence to help understand and scan for issues. As technology continues...

/ March 2, 2020
Add to your skill set with free Salesforce training

Add to your skill set with free Salesforce training

Recently, we looked at how you could take advantage of free or low-cost resources to learn how to code. Now, we’re going to look at free training offered by Salesforce, a popular set of sales, marketing, and customer service tools....

/ February 25, 2020
Free code education resources could help you add value for clients

Free code education resources could help you add value for clients

MSPs are probably best known for acting as the de facto IT departments for small to medium sized businesses. You deal with tasks like software updates, backups, and making sure the IT lights stay on, but there are ways for...

/ February 14, 2020
Chatbots could help reduce the customer service burden

Chatbots could help reduce the customer service burden

Customer service is a key part of running any business, but SMBs struggle with the cost of hiring and training customer service reps. It’s expensive to find quality employees who understand both the products and the business and can act...

/ February 6, 2020
Jeff Bezos’s phone proves hacks can happen to anyone

Jeff Bezos’s phone proves hacks can happen to anyone

News emerged this week that Amazon’s CEO, Jeff Bezos had his phone hacked. Regardless of what you think of all that drama, it is yet another example that nobody is completely secure. Despite the financial and technology resources Bezos has,...

/ January 24, 2020
Keep an eye on the edge in 2020

Keep an eye on the edge in 2020

It wasn’t that long ago that you had to learn about how the cloud would affect you and your client. Even as some stragglers are still getting their arms around those changes, the industry has begun a new subtle shift...

/ January 16, 2020
How to help your clients build a mobile app with no-code tools

How to help your clients build a mobile app with no-code tools

Most SMB owners probably think that having a mobile app is a goal that’s out of reach. They likely find that maintaining their website is a challenge, never mind finding the resources to build a mobile app. However, your MSP...

/ January 6, 2020
Some IT trends you should be thinking about to stay relevant in 2020

Some IT trends you should be thinking about to stay relevant in 2020

As I sit down to craft my last blog post of the year, it only seems appropriate to look towards 2020 and beyond. Many smart MSPs are also taking this time to assess what they can do to help their...

/ December 26, 2019
Vendors want to put machine learning in reach of more companies

Vendors want to put machine learning in reach of more companies

Machine learning requires a good data set. It requires someone to build a model to make use of that data and make reasonable predictions about something, such as how many visitors are likely to buy, how many applicants deserve credit,...

/ December 16, 2019