Avatar

All posts by Ron Miller

Ron Miller is a freelance technology reporter and blogger. He is contributing editor at EContent Magazine and enterprise reporter at TechCrunch.

MSPs (and SMBs) can benefit from zero trust cybersecurity

MSPs (and SMBs) can benefit from zero trust cybersecurity

The way network security has tended to work is you have a set of people you trust like employees, who you usually let in via username and password. This approach worked great when everyone was inside the firewall, but we...

/ March 18, 2021
SaaS management tools help keep cloud software under control

SaaS management tools help keep cloud software under control

One thing we’ve learned over the last year is that SaaS is becoming more important than ever. It has allowed your clients to continue working, even when their offices might have shut down. As an MSP, you can point your...

/ February 25, 2021
Bring some innovation to your client’s sales departments

Bring some innovation to your client’s sales departments

The heart and soul of every business is the sales team. If you aren’t selling, you aren’t making money, and companies falter when sales slow down. Selling became a huge challenge during the pandemic for many companies, but there are...

/ February 16, 2021
Helping clients understand the employee experience

Helping clients understand the employee experience

Just about everyone has been asked to take a short survey after dealing with customer service or other employees. The idea behind these questionnaires is to make sure you were satisfied with the level of service you received. More importantly...

/ February 2, 2021
Good security is about controlling what you can control

Good security is about controlling what you can control

Last year was a terrible year in so many respects, so it’s not overly surprising that there were a number of historic hacks. Some of these were so vast and so all-encompassing, it could make you feel like you can’t...

/ January 19, 2021
No code workflow tools can save clients time and money

No code workflow tools can save clients time and money

As your clients look for ways to reduce their reliance on expensive technical staffing, low-code workflow tools can help. They provide a way for non-technical business users to create digital workflows by dragging and dropping components. The larger software companies...

/ January 5, 2021
MSPs looking ahead to a better 2021

MSPs looking ahead to a better 2021

It’s been a tough year for businesses, and MSPs have helped them through it. With vaccines in production and being distributed to front-line workers, perhaps it’s time to look forward to a post-pandemic life in 2021. First, let’s have a...

/ December 24, 2020
Helping your clients make sense of data

Helping your clients make sense of data

If data is truly the new oil, then helping your clients make sense of it without a lot of technical understanding could be a key part of running a successful MSP business in the coming years. Every business has a...

/ November 19, 2020
Cloud file management platforms can help streamline governance

Cloud file management platforms can help streamline governance

As your MSP works to help clients, chances are that many companies are moving to cloud file management and collaboration tools like Box, Dropbox and Egnyte. These platforms not only provide a way to store, manage and collaborate on documents...

/ November 12, 2020
Helping your clients understand their customers better

Helping your clients understand their customers better

The pandemic has changed the way we do business. Most of your clients probably aren’t meeting customers in person, or if they are, it’s with minimal contact as possible. As this new way of conducting business takes hold, much of...

/ October 22, 2020