Helping your clients work from home
These are trying times for everyone. As more companies seek social distancing to protect their employees from COVID-19, they may be looking to their MSPs for guidance on working from home. Chances are, many of you monitor and manage your...
New chip flaws could create more headaches for MSPs
We saw two chip flaws emerge last week affecting both Intel and AMD. The problem with these particular flaws is that they are built into the chip architecture, which makes them challenging to patch. This isn’t the first time we’ve...
AI could help make your clients more secure
There are so many security threats coming at us from all sides. It’s beyond our ability to keep up without the help of technology. Today, that means using artificial intelligence to help understand and scan for issues. As technology continues...
Add to your skill set with free Salesforce training
Recently, we looked at how you could take advantage of free or low-cost resources to learn how to code. Now, we’re going to look at free training offered by Salesforce, a popular set of sales, marketing, and customer service tools....
Free code education resources could help you add value for clients
MSPs are probably best known for acting as the de facto IT departments for small to medium sized businesses. You deal with tasks like software updates, backups, and making sure the IT lights stay on, but there are ways for...
Chatbots could help reduce the customer service burden
Customer service is a key part of running any business, but SMBs struggle with the cost of hiring and training customer service reps. It’s expensive to find quality employees who understand both the products and the business and can act...
Jeff Bezos’s phone proves hacks can happen to anyone
News emerged this week that Amazon’s CEO, Jeff Bezos had his phone hacked. Regardless of what you think of all that drama, it is yet another example that nobody is completely secure. Despite the financial and technology resources Bezos has,...
Keep an eye on the edge in 2020
It wasn’t that long ago that you had to learn about how the cloud would affect you and your client. Even as some stragglers are still getting their arms around those changes, the industry has begun a new subtle shift...
How to help your clients build a mobile app with no-code tools
Most SMB owners probably think that having a mobile app is a goal that’s out of reach. They likely find that maintaining their website is a challenge, never mind finding the resources to build a mobile app. However, your MSP...
Some IT trends you should be thinking about to stay relevant in 2020
As I sit down to craft my last blog post of the year, it only seems appropriate to look towards 2020 and beyond. Many smart MSPs are also taking this time to assess what they can do to help their...