Keep an eye on the edge in 2020
It wasn’t that long ago that you had to learn about how the cloud would affect you and your client. Even as some stragglers are still getting their arms around those changes, the industry has begun a new subtle shift...
How to help your clients build a mobile app with no-code tools
Most SMB owners probably think that having a mobile app is a goal that’s out of reach. They likely find that maintaining their website is a challenge, never mind finding the resources to build a mobile app. However, your MSP...
Some IT trends you should be thinking about to stay relevant in 2020
As I sit down to craft my last blog post of the year, it only seems appropriate to look towards 2020 and beyond. Many smart MSPs are also taking this time to assess what they can do to help their...
Vendors want to put machine learning in reach of more companies
Machine learning requires a good data set. It requires someone to build a model to make use of that data and make reasonable predictions about something, such as how many visitors are likely to buy, how many applicants deserve credit,...
AWS re:Invent should have lots of news for MSPs
This week is AWS re:Invent, the company’s massive annual customer conference taking place in Las Vegas. It’s typically packed with news about new features and services, and you should be paying attention to what new stuff could benefit your clients...
Adding AI to your IT help desk could make you more productive
Imagine it’s 10:00 pm and somehow you have managed to run over your laptop. Typically, that would mean a night of anxiety, waiting until the morning to contact your IT pro to start the process of replacing it. Now imagine...
It can pay to watch cloud pricing plan changes
As the party responsible for managing your client’s IT infrastructure, it’s up to you as the MSP to keep up with what’s going on in the field. As your clients move deeper into the cloud, you want to make sure...
Cloud storage tools have always been a boon to SMBs
If you’re old enough, chances are you remember a time in this century when moving files around was a challenge. If you had a file on your hard drive or shared drive at work and needed to carry it with...
Helping clients take advantage of open source with commercial options
The beauty of open source is that you can download and install it for free, but once that’s done, it’s not always easy building a working understanding of complex software. That’s where commercial businesses built on top of open source...
New tools could help users be more security savvy
When it comes to security, your end users are often a weak link in your safety regimen. It’s not because they are malicious or careless. It’s because they often don’t know any better, making them vulnerable to social engineering and...