Free code education resources could help you add value for clients
MSPs are probably best known for acting as the de facto IT departments for small to medium sized businesses. You deal with tasks like software updates, backups, and making sure the IT lights stay on, but there are ways for...
Chatbots could help reduce the customer service burden
Customer service is a key part of running any business, but SMBs struggle with the cost of hiring and training customer service reps. It’s expensive to find quality employees who understand both the products and the business and can act...
Jeff Bezos’s phone proves hacks can happen to anyone
News emerged this week that Amazon’s CEO, Jeff Bezos had his phone hacked. Regardless of what you think of all that drama, it is yet another example that nobody is completely secure. Despite the financial and technology resources Bezos has,...
Keep an eye on the edge in 2020
It wasn’t that long ago that you had to learn about how the cloud would affect you and your client. Even as some stragglers are still getting their arms around those changes, the industry has begun a new subtle shift...
How to help your clients build a mobile app with no-code tools
Most SMB owners probably think that having a mobile app is a goal that’s out of reach. They likely find that maintaining their website is a challenge, never mind finding the resources to build a mobile app. However, your MSP...
Some IT trends you should be thinking about to stay relevant in 2020
As I sit down to craft my last blog post of the year, it only seems appropriate to look towards 2020 and beyond. Many smart MSPs are also taking this time to assess what they can do to help their...
Vendors want to put machine learning in reach of more companies
Machine learning requires a good data set. It requires someone to build a model to make use of that data and make reasonable predictions about something, such as how many visitors are likely to buy, how many applicants deserve credit,...
AWS re:Invent should have lots of news for MSPs
This week is AWS re:Invent, the company’s massive annual customer conference taking place in Las Vegas. It’s typically packed with news about new features and services, and you should be paying attention to what new stuff could benefit your clients...
Adding AI to your IT help desk could make you more productive
Imagine it’s 10:00 pm and somehow you have managed to run over your laptop. Typically, that would mean a night of anxiety, waiting until the morning to contact your IT pro to start the process of replacing it. Now imagine...
It can pay to watch cloud pricing plan changes
As the party responsible for managing your client’s IT infrastructure, it’s up to you as the MSP to keep up with what’s going on in the field. As your clients move deeper into the cloud, you want to make sure...