Category: Tech Insight

Tech Time Warp: Bill Gates and the blue screen of death

Tech Time Warp: Bill Gates and the blue screen of death

We’ve all been there: A big presentation in front of the boss is felled by tech trouble. The Wi-Fi goes down, the HDMI cable suddenly fails, an unfortunate video autoplays, etc. Next time this happens, all you need to do...

/ April 24, 2020
IT’s priorities are changing quickly in the face of the pandemic

IT’s priorities are changing quickly in the face of the pandemic

Things are a bit crazy out there. Many of your clients have likely shut down their offices — where possible — and moved to work-from-home. Even businesses like restaurants have had to alter the way they do business — and...

/ April 23, 2020
Ask an MSP Expert: How can I convince clients to add VPNs for a remote workforce?

Ask an MSP Expert: How can I convince clients to add VPNs for a remote workforce?

Q: We are now supporting more clients with remote workers than we ever have before. We see using VPNs as a very useful tool for helping to securing their workforces, but some clients are reluctant to use them. What can...

/ April 20, 2020 / 6 Comments
Tech Time Warp: Looking back at the world of phone phreaks

Tech Time Warp: Looking back at the world of phone phreaks

The disturbing phenomenon of Zoom-bombing has made attempts to conduct normal business (such as a city council meeting) difficult during the COVID-19 pandemic. Zoom’s simplicity makes it widely accessible yet open to security flaws. It’s interesting to note the videoconferencing...

/ April 10, 2020
Managing your networks and IT infrastructure during COVID-19

Managing your networks and IT infrastructure during COVID-19

These are unprecedented times. McKinsey & Company may have said it best when referring to the upending of our economy and our lives due to the pervasion of the coronavirus: “It’s rare that a business is prepared for a pandemic...

/ April 7, 2020
Tech Time Warp: Dan Farmer and Wietse Venema unleash SATAN on the world

Tech Time Warp: Dan Farmer and Wietse Venema unleash SATAN on the world

Amid the health, economic, and technology concerns related to the COVID-19 pandemic, it’s nice to take a break and look back at a simpler time. This week, we take a look back to when a Purdue University student named Dan...

/ April 3, 2020
Machine learning, deep learning, and artificial intelligence

Machine learning, deep learning, and artificial intelligence

MSP platforms by nature, are ‘chatty.’ Data is being created, not only by the customers using the platform, but by the platform itself. Every device creates data, and it is generally held in some form of syslog data log. Some...

/ March 31, 2020
Tech Time Warp: A look back at the first VPN

Tech Time Warp: A look back at the first VPN

As more white collar employees are instructed to work from home to contain the spread of COVID-19, there has been an abrupt uptick in VPN usage. It’s estimated VPN use has increased almost 66 percent since March 11, 2020, in...

/ March 27, 2020
Tech Time Warp: The evolution of videoconferencing

Tech Time Warp: The evolution of videoconferencing

Remember a couple of weeks ago, before you knew the term “social distancing,” when you dreaded your next conference call? Fast forward a few days, and your next Zoom/GoToMeeting/WebEx is your lifeline to the outside world during the COVID-19 pandemic.

/ March 20, 2020
Helping your clients work from home

Helping your clients work from home

These are trying times for everyone. As more companies seek social distancing to protect their employees from COVID-19, they may be looking to their MSPs for guidance on working from home. Chances are, many of you monitor and manage your...

/ March 16, 2020