Category: Tech Insight

MSPs need to place their 2022 digital business transformation bets now

MSPs need to place their 2022 digital business transformation bets now

This past year will be remembered as a time when many managed service providers (MSPs) moved beyond simply being trusted advisors to their clients to become full-fledged strategic partners.

/ December 30, 2021
Tech Time Warp: Santy worm brings unwelcome gifts

Tech Time Warp: Santy worm brings unwelcome gifts

Network administrators had to deal with an unfriendly visitor during the 2004 holiday season: the Santy worm. Written in Perl, this malware targeted servers that hosted online bulletin boards running on the free phpBB software.

/ December 23, 2021
Changing Attitude Cloud Services
MSPs need to monitor changing attitudes toward cloud service providers

MSPs need to monitor changing attitudes toward cloud service providers

A survey of 1,000 IT leaders suggests that going into 2022 managed service providers (MSPs) will soon find themselves caught between their loyalty to the major cloud service providers and end customers that believe they are being overcharged for services...

/ December 21, 2021 / 1 Comment
Metaverse | SmarterMSP
The greatest show coming to town: The metaverse

The greatest show coming to town: The metaverse

Ladies and Gentlemen! Roll up, roll up for the greatest thing you will ever see! Marvel at the way you can live a new life, working from the comfort of your own home. See work as you have never seen...

/ December 15, 2021
Pioneers in Tech: Evelyn Boyd Granville, Another Hidden Figure

Pioneers in Tech: Evelyn Boyd Granville, Another Hidden Figure

Although not featured in the popular film, mathematician Evelyn Boyd Granville surely deserves acclaim alongside Katherine Johnson and the other “Hidden Figures” we’ve celebrated in previous installments of Pioneers in Tech. Granville was the second African American woman to earn...

/ December 10, 2021
digital experience
MSPs Need to Provide a Better Digital Experience to End Users

MSPs Need to Provide a Better Digital Experience to End Users

A global survey of 1,000 digital workers and 500 senior IT decision-makers published this week confirms what many managed service providers (MSPs) already know all too well. End users are often their own worst enemies.

/ December 9, 2021
Gamification emerges as next major tool for upskilling partners

Gamification emerges as next major tool for upskilling partners

At its re:Invent conference this week, Amazon Web Services (AWS) revealed it is now employing gamification to encourage partners to improve and expand their cloud practices. AWS GameDay, now available to all AWS partners, is a collaborative learning exercise that...

/ December 2, 2021
Ask an MSP Expert: How can I convince customers to add cloud backup?

Ask an MSP Expert: How can I convince customers to add cloud backup?

Q: As an MSP owner, I know how cloud backup serves a vital purpose for protecting my clients’ Microsoft Office 365 environment. How can I best convince my customers that cloud backup is required for Office 365 even if retention...

/ November 29, 2021 / 4 Comments
Digital business transformation requires MSPs that get data management

Digital business transformation requires MSPs that get data management

A survey conducted by Pega of 750 senior vice presidents, vice presidents, senior directors, directors, senior managers, and managers of IT finds that 62 percent of respondents have identified data management as the most important competency their organization needs to...

/ November 26, 2021
tech turkeys
Tech Time Warp: A look back at some of the biggest tech turkeys

Tech Time Warp: A look back at some of the biggest tech turkeys

If you’re a regular reader of this blog, then your Black Friday shopping list probably includes some of the year’s hottest technology. Maybe you’re eyeing a VR headset, wearables, or smart home devices. The trouble with being an early adopter,...

/ November 25, 2021