Category: Tech Insight

Shift to network services on Kubernetes and containers is underway

Shift to network services on Kubernetes and containers is underway

Cloud-native container technologies are about to extensively transform networking services. At the KubeCon + CloudNativeCon 2019 conference earlier this week, a demonstration of how a software-defined wide area network (SD-WAN) network built on top of a Kubernetes cluster that accessed...

/ November 21, 2019
Adding AI to your IT help desk could make you more productive

Adding AI to your IT help desk could make you more productive

Imagine it’s 10:00 pm and somehow you have managed to run over your laptop. Typically, that would mean a night of anxiety, waiting until the morning to contact your IT pro to start the process of replacing it. Now imagine...

/ November 19, 2019
Hybrid cloud computing opportunity starts to manifest for MSPs

Hybrid cloud computing opportunity starts to manifest for MSPs

Most IT organizations want to embrace hybrid cloud computing, but most are far away from achieving that goal. In fact, a survey of 2,650 IT professionals conducted by the research firm Vanson Bourne, on behalf of Nutanix, suggests a large...

/ November 19, 2019
Ask an MSP Expert: Is live chat right for your MSP?

Ask an MSP Expert: Is live chat right for your MSP?

Q: Our customers always applaud us for our quick, timely responses. Lately, we have been contemplating live chat to further accelerate our responses. After hearing various opinions from other MSPs, we are undecided on whether this is the best move...

/ November 18, 2019
Tech Time Warp: Alice and Bob, a couple with secrets

Tech Time Warp: Alice and Bob, a couple with secrets

In general, a successful relationship is built on open communication, but in the case of famous technology couple Alice and Bob, secrets are a must.

/ November 15, 2019
As cloud spending increases, relationships become complicated

As cloud spending increases, relationships become complicated

A forecast published this week by Gartner suggests that the spending on various cloud services will continue to accelerate through 2020. However, the Gartner report also predicts that 60 percent of organizations will be employing managed services provided by cloud...

/ November 14, 2019
Optimizing cloud experiences could be the next big opportunity

Optimizing cloud experiences could be the next big opportunity

Most organizations at this point have migrated some portion of their IT environment to a cloud computing environment. However, a report published today by Unisys shows that not all those organizations know what to do once that migration is completed....

/ November 12, 2019
It can pay to watch cloud pricing plan changes

It can pay to watch cloud pricing plan changes

As the party responsible for managing your client’s IT infrastructure, it’s up to you as the MSP to keep up with what’s going on in the field. As your clients move deeper into the cloud, you want to make sure...

/ November 11, 2019
Tech Time Warp: Mozilla Foundation releases Firefox 1.0 with fanfare

Tech Time Warp: Mozilla Foundation releases Firefox 1.0 with fanfare

In 2004, you might have assumed Microsoft had won the browser wars for good. At the start of the year, 85 percent of web users relied on Internet Explorer.

/ November 8, 2019
Cloud storage tools have always been a boon to SMBs

Cloud storage tools have always been a boon to SMBs

If you’re old enough, chances are you remember a time in this century when moving files around was a challenge. If you had a file on your hard drive or shared drive at work and needed to carry it with...

/ November 7, 2019