Tag: generative AI

Generative AI is a game-changer for how MSPs demonstrate value

Generative AI is a game-changer for how MSPs demonstrate value

Customers like to have a clear understanding of what’s going on. MSPs hold more than enough data to let customers know what is going on with their services. However, they struggle to transform this data into a useful form that...

/ April 11, 2024
How attackers weaponize generative AI through data poisoning and manipulation

How attackers weaponize generative AI through data poisoning and manipulation

The generative AI models that today power chatbots, online search queries, customer interactions, and more are known as large language models (LLMs). The LLMs are trained on vast volumes of data and then use that data to create more data,...

/ April 8, 2024
AI
Knowing your AI from your GenAI

Knowing your AI from your GenAI

For better or worse, artificial intelligence (AI) is a hot topic right now. However, two main forms of AI are being written and spoken about, and it’s essential to understand the difference between them. Note that you may find extra...

/ February 14, 2024 / 1 Comment
generative AI
How generative AI will transform IT service and support

How generative AI will transform IT service and support

We are still in the early days, but it’s apparent that generative artificial intelligence (AI) is about to have a major impact on how IT service and support is delivered. Just about every IT vendor is already racing to expose...

/ January 30, 2024
AI is on track to transform managed services in 2024

AI is on track to transform managed services in 2024

Artificial intelligence is all the rage these days, but many managed service providers (MSPs) have been making use of it in some capacity for years. The main difference is with the rise of generative AI. It’s now becoming possible to...

/ December 20, 2023
generative AI
The race to deliver managed generative AI services is on

The race to deliver managed generative AI services is on

While there is a massive amount of interest in all things relating to generative artificial intelligence (AI), the number of organizations that have the skills and resources required to fully exploit it remains limited. Under the hood of generative AI...

/ November 13, 2023
Becoming a smarter MSP with AI-powered automation

Becoming a smarter MSP with AI-powered automation

The problem with being a ‘smarter’ MSP is that it may often require investment. For those who don’t have a rainy day fund set aside, it would mean dipping into the revenue to stay competitive and maintain margin, which can...

/ November 9, 2023
Tip Tuesday: Leverage generative AI to improve efficiency

Tip Tuesday: Leverage generative AI to improve efficiency

Managed service providers (MSPs) have much to oversee for companies that aren’t even theirs. Day-to-day tasks can become tedious and overwhelming. Even though businesses are finding every excuse to incorporate artificial intelligence (AI), it’s not a signal that they are...

/ July 18, 2023
Cybersecurity view from an artificial intelligence optimist

Cybersecurity view from an artificial intelligence optimist

2023 has been the year of generative AI. Will it transform cybersecurity as we know it? Or will the status quo prevail as a continual cat-and-mouse game between the cyber-good and the cyber-bad? SmarterMSP is talking to a variety of...

/ June 27, 2023
MSPs and the next wave of cybersecurity AI solutions

MSPs and the next wave of cybersecurity AI solutions

While cybersecurity researchers tend to revel in discovering vulnerabilities, many of the ones that do get disclosed require cybercriminals to have extensive expertise to exploit. Most cybercriminals today remain focused on launching attacks that use tried and true techniques and...

/ June 19, 2023