Navigating AI: The do’s and don’ts for MSPs
There is a big problem when discussing artificial intelligence (AI) with a prospect or customer. With AI, and positioning AI, being a relatively new market with a broad coverage, navigating AI positioning without knowing a person’s level of knowledge can...
A game plan for MSPs to overcome AI objections
Artificial intelligence (AI) is following a standard hype curve. AI started as something that few people really knew about. However, it exploded into public consciousness as large companies like Microsoft, AWS, and Google embedded AI services into their cloud offerings....
MSPs to the rescue: Defending against the human threat
The human threat is often the biggest risk to an organization, whether through malicious actions or—more commonly—accidental activities. Since the COVID-19 pandemic increased remote work, accidental end-user security issues have risen, with many organizations lacking the resources to address these...
WFH, RTO, Hybrid – What’s best for MSPs?
The pandemic drove employers to allow and enable broad-scale work from home (WFH). Now, as the impact of COVID-19 dissipates, some employers are insisting on a return to office (RTO). This has not gone down well with all employees –...
‘Tis the season for ‘special deals’ – or is it?
With Black Friday now stretching over a week (or more in many cases) and overlapping with Cyber Monday, which then blends into holiday deals and New Year specials, it’s hard to miss special offers from early November through the end...
Getting the basics right for MSPs
I’ve given up counting the number of managed services providers (MSPs) websites where I have looked at the “Home” and “About” pages and still wondered just what the company does. Bland statements that cover the same sort of things that...
The era of LLMs, transformers, and FLMs in AI
“Hello, how are you today?” A simple enough statement, often used to start a conversation. A generative AI (GenAI) interaction will result in a simple human response, such as “I’m fine, thanks.” The GenAI engine can then move on to...
The power of hosted remote desktops for MSPs
In my last piece, I discussed how using hosted remote desktops can minimize risks should a major incident occur. Beyond reducing risks, the use of remote desktops provides a lot more than just basic access capabilities. Reduce helpdesk calls and...
How MSPs can prepare for future PC outages
A recent global event has demonstrated how vital it is to maintain a reliable IT infrastructure. This is including its access points such as endpoint devices, as it is the backbone of many essential services. While the event may seem...
The MSP’s guide to finding the AI balance
In my last few posts, I’ve covered how managed service providers (MSPs) can use artificial intelligence (AI) to cut costs, increase margins, and provide new services to customers. In each one, I have touched on how AI is not the...
