Clive Longbottom

All posts by Clive Longbottom

Clive Longbottom is a UK-based independent commentator on the impact of technology on organizations and was a co-founder and service director at Quocirca. He has also been an ITC industry analyst for more than 20 years.

The era of LLMs, transformers, and FLMs in AI

The era of LLMs, transformers, and FLMs in AI

“Hello, how are you today?” A simple enough statement, often used to start a conversation. A generative AI (GenAI) interaction will result in a simple human response, such as “I’m fine, thanks.” The GenAI engine can then move on to...

/ October 16, 2024
The power of hosted remote desktops for MSPs

The power of hosted remote desktops for MSPs

In my last piece, I discussed how using hosted remote desktops can minimize risks should a major incident occur. Beyond reducing risks, the use of remote desktops provides a lot more than just basic access capabilities. Reduce helpdesk calls and...

/ September 19, 2024
mitigate risks
How MSPs can prepare for future PC outages

How MSPs can prepare for future PC outages

A recent global event has demonstrated how vital it is to maintain a reliable IT infrastructure. This is including its access points such as endpoint devices, as it is the backbone of many essential services. While the event may seem...

/ August 14, 2024
The MSP’s guide to finding the AI balance

The MSP’s guide to finding the AI balance

In my last few posts, I’ve covered how managed service providers (MSPs) can use artificial intelligence (AI) to cut costs, increase margins, and provide new services to customers. In each one, I have touched on how AI is not the...

/ July 23, 2024
MSP Sales enablement
Leveraging AI to streamline MSP customer management

Leveraging AI to streamline MSP customer management

In part one of this series, we took a look at how artificial intelligence (AI) can be used to elevate managed service provider (MSP) efficiency and improve MSP operations. Here, we are going to look at how AI can improve...

/ July 3, 2024
AI
Can AI help MSPs improve margins?

Can AI help MSPs improve margins?

Artificial intelligence (AI) is being touted as a magic elixir – whatever the problem is, AI is the answer. Unfortunately, it is not quite ready to do many of the more advanced things that people want to do. However, in...

/ June 27, 2024
AI
A guide to incorporating AI into your managed services

A guide to incorporating AI into your managed services

Artificial intelligence (AI) is changing how organizations operate and directly impacts how technology is being used to support and provision services. Although there is much to be said about how managed service providers (MSPs) can use AI and generative AI...

/ May 23, 2024
Generative AI is a game-changer for how MSPs demonstrate value

Generative AI is a game-changer for how MSPs demonstrate value

Customers like to have a clear understanding of what’s going on. MSPs hold more than enough data to let customers know what is going on with their services. However, they struggle to transform this data into a useful form that...

/ April 11, 2024
ai sell
Using AI to cross-sell and upsell

Using AI to cross-sell and upsell

Increasing revenue, particularly with a good margin, is a major focus for any business. Many managed service providers (MSPs) find themselves in a situation where they have gotten off the ground and survived mainly through gaining passing trade with strong...

/ March 20, 2024 / 2 Comments
AI
Knowing your AI from your GenAI

Knowing your AI from your GenAI

For better or worse, artificial intelligence (AI) is a hot topic right now. However, two main forms of AI are being written and spoken about, and it’s essential to understand the difference between them. Note that you may find extra...

/ February 14, 2024 / 1 Comment