The era of LLMs, transformers, and FLMs in AI
“Hello, how are you today?” A simple enough statement, often used to start a conversation. A generative AI (GenAI) interaction will result in a simple human response, such as “I’m fine, thanks.” The GenAI engine can then move on to...
The power of hosted remote desktops for MSPs
In my last piece, I discussed how using hosted remote desktops can minimize risks should a major incident occur. Beyond reducing risks, the use of remote desktops provides a lot more than just basic access capabilities. Reduce helpdesk calls and...
How MSPs can prepare for future PC outages
A recent global event has demonstrated how vital it is to maintain a reliable IT infrastructure. This is including its access points such as endpoint devices, as it is the backbone of many essential services. While the event may seem...
The MSP’s guide to finding the AI balance
In my last few posts, I’ve covered how managed service providers (MSPs) can use artificial intelligence (AI) to cut costs, increase margins, and provide new services to customers. In each one, I have touched on how AI is not the...
Leveraging AI to streamline MSP customer management
In part one of this series, we took a look at how artificial intelligence (AI) can be used to elevate managed service provider (MSP) efficiency and improve MSP operations. Here, we are going to look at how AI can improve...
Can AI help MSPs improve margins?
Artificial intelligence (AI) is being touted as a magic elixir – whatever the problem is, AI is the answer. Unfortunately, it is not quite ready to do many of the more advanced things that people want to do. However, in...
A guide to incorporating AI into your managed services
Artificial intelligence (AI) is changing how organizations operate and directly impacts how technology is being used to support and provision services. Although there is much to be said about how managed service providers (MSPs) can use AI and generative AI...
Generative AI is a game-changer for how MSPs demonstrate value
Customers like to have a clear understanding of what’s going on. MSPs hold more than enough data to let customers know what is going on with their services. However, they struggle to transform this data into a useful form that...
Using AI to cross-sell and upsell
Increasing revenue, particularly with a good margin, is a major focus for any business. Many managed service providers (MSPs) find themselves in a situation where they have gotten off the ground and survived mainly through gaining passing trade with strong...
Knowing your AI from your GenAI
For better or worse, artificial intelligence (AI) is a hot topic right now. However, two main forms of AI are being written and spoken about, and it’s essential to understand the difference between them. Note that you may find extra...