Tag: incident management

Incident management issues rising in the age of AI

Incident management issues rising in the age of AI

Managed service providers (MSPs) should take note: as the volume of code created using artificial intelligence (AI) coding tools continues to grow, so does the number of incidents that may require their attention. A survey of 406 IT decision-makers at...

/ July 9, 2026
Survey finds SMBs that lack incident management may not survive ransomware

Survey finds SMBs that lack incident management may not survive ransomware

A survey of 1,200 small to medium-sized businesses (SMBs) finds nearly half would not survive a ransomware attack that caused their data to become inaccessible for three days, while 75 percent said they expect they might survive anywhere from three...

/ April 20, 2022