Tag: Managed service provider
Churn isn’t just a number — it’s a warning sign MSPs can’t ignore
Let’s get straight to the point: what’s your rate of customer churn? Are you happy with it? Keep in mind that the cost of replacing every lost customer is much higher than just keeping them in the first place. When...
Helping MSPs navigate their first audit with confidence
Managed service providers (MSPs) are increasingly expected to provide more than just IT support—they’re becoming essential players in helping clients meet compliance and security requirements. Whether you’re building a SOC 2 practice or supporting a healthcare client subject to Health...
Managed services blueprint help provide peace of mind
When a customer cancels their managed services contract with a provider, it’s often due to a misunderstanding of the agreed-upon service level. Many customers make assumptions in this area, and what’s more troubling is that the contract rarely defines the...
