All posts by Ali Peracha

Ali Peracha is Vice President of Product, ITBoost, and a seasoned entrepreneur with more than 19 years of experience in the IT/MSP space. Ali joined ConnectWise in 2019 following its acquisition of ITBoost, the company he founded and led as CEO. Prior to ITBoost, Ali served as COO, CFO, and CEO of TheHelpDesk, and as a senior solutions engineer for TeamLogicIT. He was recognized as an MSPmentor Top 501 MSP in 2015 by Channel Futures.

IT documentation platforms are an MSP’s best friend

IT documentation platforms are an MSP’s best friend

If you’re a managed services provider (MSP), this might sound familiar. You log into one platform for IT documentation, another for tracking, and yet another to run analytics. You’re constantly toggling between these different platforms to keep everything running smoothly....

/ August 11, 2020