Month: October 2026
The AI supply chain: The vendor nobody is watching
As we sit in the middle of Cybersecurity Awareness Month, we’ve talked about supply chain attacks recently. But there’s one part of the chain that still gets overlooked, largely because it’s new. MSPs have spent years learning to scrutinize the...
Cybersecurity Awareness Month is your most underrated growth opportunity
Every October, managed service providers (MSPs) fill inboxes with cybersecurity tips, awareness campaigns, and phishing reminders. Most customers appreciate the information, but few take meaningful action. The MSPs that get the most value from Cybersecurity Awareness Month take a different...
How MSPs should measure the real ROI of AI in sales and marketing
AI sales and marketing tools love to tell you how much time they save. That number is usually based on the happy path: how long the task took before AI versus how long it takes after AI produces an output....
Pioneers in Tech: Remembering Dado Banatao, designer of the first PC chipset
You probably haven’t thought about your chipset lately—but if you were missing it, you would notice. Dado Banatao, who was born in 1946 in a Filipino farming village that lacked electricity, was the designer behind the first PC chipset. (For...
AI investments are raising the stakes for MSPs
The saying that two opposite things can both be true appears especially relevant for channel partners today. A survey of 400 decision-makers at IT solution providers in North America and Western Europe conducted by Futurum Group found that more than...
The MSPs who built on word of mouth are now in trouble
There’s a quiet crisis happening in the MSP space right now that doesn’t get talked about enough. I’m seeing it with more clients every year. An MSP owner calls me. They’ve been in business 20, sometimes 30 years. They’ve done...
The smart devices putting SMBs at risk
In 2026, an office is a web of connected devices. The office aquarium. The smart thermostat in the corner. The IP camera above the reception desk. The networked printer down the hall. Most people do not view these devices as...
MSP owners: Sell more, build less with AI
If you still own sales at your MSP, you probably already have a 40-plus-hour work week before you open Claude, ChatGPT, or another AI tool and start building something. So if you’re going to work another 10, 20, or 80...
Cybersecurity Threat Advisory: TrustSink attack targets Microsoft Entra ID
TrustSink is an attack technique that abuses Microsoft Entra ID’s federated trust model. It uses a rogue MFA provider to intercept user credentials during legitimate login attempts. The attack captures plaintext passwords in real time without the user’s knowledge. Attackers...
Cybersecurity Threat Advisory: Citrix NetScaler vulnerabilities
Attackers are actively exploiting two critical vulnerabilities in Citrix NetScaler ADC and NetScaler Gateway. Citrix confirmed the vulnerabilities, CVE-2026-88771 and CVE-2026-88772, on September 27. Both flaws enable remote code execution, and attackers have used them to deploy web shells and...
