Threat Watch: NotPetya ransomware
Update: As researchers learn more about the malware that quickly spread around the world earlier this week, it has become clear the malware wasn’t what it first appeared to be. According to Forbes, multiple security researchers have uncovered flaws in...
MSP profitability: The real reason you aren’t getting results you want
For MSPs, it can be easy to fall into the trap of thinking success is just around the corner for your business. You convince yourself that you just need to find a little more time to work on improving your...
Executive Viewpoints: 4 MSP Predictions for 2017
As 2016 comes to a close, we sat down with three executives from Intronis MSP Solutions by Barracuda to get their perspectives on what’s in store for the MSPs in 2017.
Ransomware’s growing impact on healthcare security and HIPAA compliance
Ransomware skyrocketed in 2016, with the FBI reporting an average of 4,000 ransomware attacks per day — a 300-percent increase since 2015. This has been especially bad news for healthcare organizations, which have been hit hard by this type of...
4 ways to improve your customer service as an MSP
Be honest. Does your MSP provide exceptional customer service? Odds are you don’t. Jay Baer, author of Hug Your Haters, explained at Content Marketing World last month that 80 percent of businesses say they deliver exceptional customer service, but only...
4 Lessons MSPs can learn from Content Marketing World 2016
Last month, I trekked to Cleveland and spent a whirlwind 48 hours learning from the best and the brightest in the content marketing industry. It wasn’t quite as overwhelming as my first trip to Content Marketing World, but I still...
What MSPs can learn from the Delta outage
I should have picked up on the warning signs when I walked into the Indianapolis airport at 6:30 a.m. on Monday morning. A news crew was filming in front of Delta’s ticket counter, and a Delta representative was guiding everyone...
Cerber ransomware targets Microsoft Office 365 users
First identified back in March, Cerber ransomware made headlines again recently after reportedly targeting Microsoft Office 365 users through a large-scale zero-day attack. Outside estimates say the email was sent to millions of Office 365 users and that it took...
6 Bad marketing habits that MSPs need to break
Marketing can be a real Achilles’ heel for IT service providers. You can have the tech side of the business down cold and provide outstanding customer service, but if you aren’t bringing in new business it’s going to create problems...
4 Simple ways for MSPs to improve their cold-calling skills
Cold calling gets a bad rap sometimes, and I think it’s mostly because it forces MSPs to go outside their comfort zone. After all, it’s a different skill set, and it takes patience to see results. Making excuses is much...
