Carolyn April

All posts by Carolyn April

With CompTIA since 2010, industry veteran Carolyn April analyzes business trends in the IT industry and its indirect channel, providing insights into the issues, opportunities and challenges that mark the future. Carolyn has led research studies on numerous tech-based business subjects and has been cited in various media outlets for her thoughts on how IT companies can best leverage new technologies and business models. As a channel expert, she is regularly featured as a speaker at industry events on topics ranging from cloud computing, managed services, business model transformation and channel program trends. Over the course of her career, she has served as editor for Channel Insider, a principal analyst for the Institute for the Partner Education & Development (IPED), and as executive editor of VARBusiness. She also has held editorial positions at Redmond Magazine and InfoWorld. Carolyn holds masters and bachelor’s degrees from the Medill School of Journalism at Northwestern University.

MSP Day 2020 and the evolving Managed Services landscape

MSP Day 2020 and the evolving Managed Services landscape

Help desk services. Network services. IT support. Sound familiar? They should. These three categories continue to top the list of offerings that today’s managed services providers (MSPs) predominantly sell. Their continued ubiquity in the MSP toolkit, along with managed device...

/ May 11, 2020